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Hotel Biltmore

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Hotel Biltmore
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237 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Montreal, Canada
Reviewed 20 January 2016

This hotel offers a fairly average experience. It appears to be oriented more toward the short-stay business traveller. Rooms, food, staff, amenities and services were all hit and miss. Overall the rooms and hotel were clean but a little tired looking. The location is good so you'll find yourself within walking distance of many shops and restaurants. If you are...

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Helpful?
Thank SSSUCHAN
Luisa B, Director de Relaciones Públicas at Hotel Biltmore, responded to this review

Dear guest , We would like to thank you for visiting HOTEL BILTMORE. It was really a pleasure to serve you. We appreciate the time it took you para write about us. It is a pleasure us to serve you , hope to see in future. Regards,

Surrey, Canada
Reviewed 1 January 2016 via mobile

From the moment we came until we left we had great service. Our room was very nice and we really enjoyed the comfortable bed. Only thing I found not satisfactory was charging $15.00 dollars a night for wifi. In this day and age most people expect hotels to offer it for free. Our complimentary breakfast was very good all the...

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Helpful?
Thank GregBarnert
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear guest, I would like to thank you for your visit to HOTEL BILTMORE. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. Regards,

Reviewed 9 December 2015 via mobile

Very nice rooms, wifi, tv, hot water and safe. Just pay 10$ to the next door hotel and you have access to pool, gym & sauna. Hotel is located in a very nice area, you can walk to different bars & restaurants at night. Hooters & Hard Rock Cafe is very near, just walk a couple blocks.

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Helpful?
Thank EmilioErazo
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear guest, We would like to thank you for your visit to Hotel Biltmore Guatemala. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Regards,

Washington DC, District of Columbia
Reviewed 5 December 2015

They charge you separately for Internet, an exorbitant $15/day, which is absurd in this day and age. The rooms are spacious, get cleaned every day, and there's a very large pool in the courtyard. Breakfast is included, although not very good. The eggs are almost 50% cheese and very runny. Occasionally they'll have pancakes. Just be sure not to get...

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Helpful?
Thank Tandroy F
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear guest, We would like to thank you for your visit to Hotel Biltmore. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please accept our sincere apologies for the inconvenience you may have during your stay, we deeply apologize for that and we are sorry that you were...

Reviewed 29 November 2015

Really good hotel for budget trips. Rooms are moderns and had wonderful beds. A really good point is that they have drinkable water for free, so you don't have to buy expensive bottled water. Negative side is that they don't have gym, so you have to rent the one from Westin which is connected by a door. Breakfast was included...

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Helpful?
Thank Rosa S
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear Ms. Rosa, We would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please accept our sincere apologies for the inconvenience you may have during your stay, we deeply apologize for that and we...

Washington DC, District of Columbia
Reviewed 9 November 2015

I stayed at the Biltmore for four nights recently for business. The hotel was recommended to me by colleagues. It felt safe, easy to get to from the airport (the shuttle is very convenient), and convenient to every place I needed to go in Guatemala. The experience, however, can just be classified as average. The room smelled funky when I...

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Helpful?
Thank Laura B
Ximena R, Manager at Hotel Biltmore, responded to this review

Dear guest, Thank you for sharing your feedback with us. We deeply apologize for the inconvenient you experienced in your room with no complementary water and our facilities, we are sorry that you were disappointed this time. Our passion is giving the best effort to give to every guest a great experience in our hotel. We already sent your comment...

Reviewed 24 October 2015 via mobile

Rooms are modern and prices decent... but you have to pay for drinking water, staff are friendly but either angry or still in training (called the hotel twice to speak to a colleague and was accidently connected to the managers home phone - who got annoyed at me, not the switchboard) and finally, the Internet is dreadful. The location is...

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Helpful?
Thank Anna T
Ximena R, Manager at Hotel Biltmore, responded to this review

Dear guest, Please accept our sincere apologies for the inconvenience you may have experienced during your stay with pur personnel; unfortunately, our service was not on par with the level you’ve always been accustomed to, we deeply apologize for that and we are sorry that you were disappointed these time, On behalf of Biltmore Guatemala Hotel, kindly accept our sincere...

Montevideo, Uruguay
Reviewed 29 September 2015

This is a very good hotel and the staff is very attentive. They have a free airport shuttle which is great. I didn't like the fact that Internet is extra and one whole day it was not working. There is no gym or pool although you can use the one from the hotel next door. I don't think they should...

Review collected in partnership with this hotel
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Helpful?
Thank kaira2015
Ximena R, Manager at Hotel Biltmore, responded to this review

Dear guest, I would like to thank you for your visit to Biltmore Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible....

Guatemala City, Guatemala
Reviewed 25 September 2015

Excellent place with quality service. Delicious food and comfortable rooms. We enjoy our stay in the hotel, clean bathroom, variety of choice at breakfast, the hotel have a covered parking and have promotion.

Review collected in partnership with this hotel
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Helpful?
Thank heydy0813
Ximena R, Manager at Hotel Biltmore, responded to this review

Dear guest, I would like to thank you for your visit to Biltmore Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible....

Denver, Colorado
Reviewed 24 September 2015

Wonderful services and amenities up to US standards but with almost US prices - priciest place I stayed in all of Guatemala. Breakfast is plentiful with a lot of variety, and delicious. Convenient location just a few minutes from the airport, and the airport shuttle was reliable and easy to find.

Review collected in partnership with this hotel
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Helpful?
Thank nuevayorkchica
Ximena R, Manager at Hotel Biltmore, responded to this review

Dear guest, I would like to thank you for your visit to Biltmore Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible....

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Amenities

Highlights
  • Breakfast included
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Tennis Court
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Biltmore Express Hotel in conveniently located only 8 minutes away from La Aurora International Airport in the "Zona Viva", which is the center of the business and commercial part of the city, and very close to museums, restaurants, bars and shopping malls. Enjoy your business trip to Guatemala staying at the Biltmore Express, a new hotel concept for executive travelers who enjoy feeling at home. ... more   less 

Additional Information about Hotel Biltmore

Address: Calle 0-31 15, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $117 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Biltmore 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Hotel Biltmore Express
Hotel Biltmore Guatemala/Guatemala City
Hotel Style:
#13 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Biltmore staff and other travellers.
5 questions
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Greenville, South Carolina, USA

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Questions? Get answers from Hotel Biltmore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room away from event noise”
 of 5 bubbles 90AndreaS, 14 Nov 2016 | Read review
“Second floor is undergoing remodels and it gets noisy during the day”
 of 5 bubbles 774andresf, 1 Sep 2016 | Read review
“Ask for a room with a view, not just the back or roof of other buildings”
 of 5 bubbles mildew1949, 24 Aug 2016 | Read review
“View over the Westin Camino Real Pool area is better than the other side.”
 of 5 bubbles Travellerstails, 19 Jun 2016 | Read review
“Be sure to stay at the back of the hotel and not near the front where you hear the discos a great deal.”
 of 5 bubbles cfuller603, 19 Apr 2016 | Read review
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