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Jardines del Lago

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195 Reviews from our TripAdvisor Community

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Showing 88: English reviews
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Guatemala City, Guatemala
Reviewed 2 weeks ago

The hotel is very nice , with nice gardens and splendid view . The food was good . The staff were very helpful and they would go out of their way to help you enjoy your stay . Rooms are very small , bed are small as well ( we told them at the reception and they put in another...

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Helpful?
Thank delsehy
costa rica
Reviewed 3 weeks ago via mobile

If you feel like having a great view to Lago Atitlan, this is the place. Great staff, Walter was super.nice. beautiful property, super delicious breakfast. Comfty beds. We had a 2nd floor room and it was very nice. The wind might make a lot of noise at night but that's how nature is. I booked with them directly and paid...

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Helpful?
Thank stephannie c
Hoteljardinesdellago, Gerente at Jardines del Lago, responded to this review

Thank you for visiting Panajachel, it was a real pleasure to have you treated, we hope you can visit us soon.

Reviewed 17 February 2017

What a place and what a location! The view from the hotel, from the garden, from the restaurant and from the lakeside is just great!! Apart from the view, the location is good; just around the corner, you'll find shopping, bars and plenty of restaurant. We took a boat-ride to visit villages on the other side of the lake; very...

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Helpful?
1Thank Eli O
Hoteljardinesdellago, Gerente at Jardines del Lago, responded to this review

Thank you very much for your comments, it really is a pleasure to know your opinion and above all the satisfaction regarding food, lodging.

New York
Reviewed 23 December 2016 via mobile

I have been to Panajachel many times over the past 40 years. If you are just coming in for a one night stay with one day in Chichicastenango and one day on the lake, then it may not be worth it to spend extra money for a hotel with stunning view of the lake and beautiful lake. If you're in...

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Helpful?
Thank ChapinaCiudadVieja
Hoteljardinesdellago, Gerente at Jardines del Lago, responded to this review

Thank you for this very special comment, and especially for your recommendation. It will be a pleasure to receive your next visit and to continue enjoying the wonders that Lake Atitlán offers.

Reviewed 15 December 2016

The hotel and grounds were the venue for our daughter's wedding. I was slightly disappointed in the room in which we stayed. Not enough electrical plugs for electronics, wireless was spotty and unreliable. The staff were very helpful, friendly and spoke English. The wedding was spectacular, the food was fantastic and the view was beautiful.

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Helpful?
Thank Sheryl E
Hoteljardinesdellago, Gerente at Jardines del Lago, responded to this review

Thank you for your comments, it was a pleasure to have you attended this unique event like your daughter's wedding, regarding the plugs we will take into account your suggestion to improve that aspect. Thank you.

San Jose, Costa Rica
Reviewed 17 October 2016

The hotel provided us with great service and nice people. The building itself is old, but the rooms are nice and clean. It is right in front of Lago Atitlan with great view of the volcanoes and it is very close (couple of blocks), from where you can get a boat to go to other towns, and also from the...

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Helpful?
Thank Carolina C
Hoteljardinesdellago, Propietario at Jardines del Lago, responded to this review

For us was a pleasure to have you with us, we know that our view it´s the most beatiful in panajachel and we hope to visit us soon and can enjoy the majestic landscape of Atitlan Lake again. Best regards.

Reviewed 10 September 2016 via mobile

The hotel located in the I Atitlan Lake The view it's stunning It's have a marina boat when we are renting private boat to pick us to all the villages it's comfortable The staff was very nice The front desk was helpful The room was clean The bathroom was a little beat old faction in the lobby you have coffee...

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Helpful?
Thank Simona E
Hoteljardinesdellago, General Manager at Jardines del Lago, responded to this review

Thank you very much for the good comments you are giving us about Hotel Jardines Del Lago, for us is a pleasure your preference of our services. We for shure will take all your positive point of view beacuse one of the most important part of this Hotel is the confort and excelent service for our clients. We will be...

Reviewed 3 August 2016 via mobile

This hotel is great because of the grounds. The rooms are reasonably nice and clean. The location is good, only a few minutes walk to the main street but set-back and so quiet. The front desk arranged a boat tour for me (although I think it was more expensive than elsewhere). Other reviews have noted there are a lot of...

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Helpful?
Thank Victoria B
Reviewed 29 July 2016 via mobile

Loved the people & service. The hotel has the best views of any hotel in the area. They treated us like family and went above and beyond to make our experience the best. The rooms didn't have a/c but it's part of an eco-friendly campaign and it works for them because the weather is so good there, you really don't...

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Helpful?
Thank Mark Z
Hoteljardinesdellago, Gerente at Jardines del Lago, responded to this review

We hope we visit with his family so they can enjoy more experiences on the shores of beautiful Lake "Atitlán", please understand our policy regarding air conditioning and in addition to this I commented that in reception we have fans that can be used by guests if in case needed.

Guatemala City, Guatemala
Reviewed 24 July 2016

We organized a workshop in that hotel and reserved three single rooms. When we arrived they send us to the "Annex" a house outside the hotel with no security or anithing that looks like a hotel. After we complained with the manager they send us to the Cacique Inn, which was very good. For the conference we hosted, they served...

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Helpful?
Thank Luisfehc
Hoteljardinesdellago, Gerente at Jardines del Lago, responded to this review

Thanks for the comments and for the downside with the rooms regret the inconvenience, thanks for the suggestions which have already been reported to the relevant departments to make improvements.

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Restaurant
  • Breakfast included
  • Beachfront
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Offering a beautiful setting on Atitlan Lake, recognized as one of the most beautiful lakes in the world, Hotel y Centro de Convenciones Jardines del Lago has attractive rooms. Set in gardens, it features a restaurant and a terrace with lake views. ... more   less 

Additional Information about Jardines del Lago

Address: Calle Monterrey, Panajachel 07010, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Price Range: $91 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Jardines del Lago 3*
Number of rooms: 30
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Also Known As:
Jardines Del Lago Panajachel, Guatemala - Lake Atitlan
Hotel Style:
#1 On the Beach Hotel in Panajachel
#4 Family Hotel in Panajachel
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Questions & Answers

Here's what travellers have asked, with answers from Jardines del Lago staff and other travellers.
5 questions
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Questions? Get answers from Jardines del Lago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the first floor are little noisy”
 of 5 bubbles delsehy, 16 Mar 2017 | Read review
“Try to be sure that your booking is inside the hotel, not outside in other house”
 of 5 bubbles Luisfehc, 24 Jul 2016 | Read review
“Second floor has a better view, but only one window faces the lake. This is not a luxury hotel, but clean and unique.”
 of 5 bubbles ERSmith2014, 3 Apr 2016 | Read review
“Try to get a room on the first floor if possible and be sure not to get room no 115, which is very noisy and doesn't have much of a view.”
 of 5 bubbles 10April, 25 Mar 2016 | Read review
“Second floor lake view rooms offer an excellent view of the sunset.”
 of 5 bubbles Rick_From_Stavanger, 20 Feb 2016 | Read review
5 of 5