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Porta Hotel Del Lago

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Porta Hotel Del Lago
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377 Reviews from our TripAdvisor Community

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Showing 178: English reviews
Geneva, Switzerland
Reviewed 6 days ago NEW

This hotel has a slightly "Butlins holiday camp" feel to it. Lots of 1970s concrete around which is not at all attractive. However rooms 410 and 411 are highly recommended for the absolutely breathtaking view of Lake Atitlan and the three volcanoes. The bar had Cointreau which was unusual and a first on our travels around Guatemala! The breakfast was...

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Helpful?
Thank Clare G
new york
Reviewed 2 weeks ago via mobile

This is s very nice hotel. We appreciated the room service s lot as we were tired. The views are best on the 5 floor and you can see an amazing sunset and sunrise from your room. It feels like a resort but you are in the middle of panajachel culture if you choose to walk around the corner. I'd...

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Thank deneva
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear deneva Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time and enjoyed the awesome view. thank you so much for your comment on Tripadvisor! Regards Ana María

Las Rozas, Spain
Reviewed 2 weeks ago via mobile

The best about this hotel is that it is close to the Atitlan shore, so you can jump into the boat rather fast. Beyond that is quite an average hotel. Specifically the facilities need a renovation. The service is good, the breakfast also average but includes fresh fruit. The surroundings are irrelevant.

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Helpful?
Thank Jesusizdo
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Jesusizdo Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the awesome view. Comments like yours are a valuable tool for our continued pursuit of excellence, We will follow up your valuable comments. Regards Ana María

Reviewed 2 weeks ago via mobile

The hotel itself was very nice and perfectly located in front of the lake, conveniently near Santiago street yet to se close you'll be bother by the noise of the commercial street ... but the actual highlight is the people, They are the ones that made the trip special, always kind and very attending! I would definitely love to go...

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Thank Alex H
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimado Alex H Queremos expresar, nuestro agradecimiento por compartir sus comentarios y observaciones en base a su experiencia en Porta...

Canyon Lake, Texas
Reviewed 3 weeks ago via mobile

I stayed here over Christmas. I gave it an international 2-3 star rating because the view from the 3rd floor, middle was absolutely stunning. On the Pana scale, it's probably a 4-5. First the good stuff. The grounds and pool are beautiful. The staff is very polite. The parking area was secure and attended. The balcony was very nice. The...

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Thank jet_gorilla
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

jet_goril Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the awesome view. Comments like yours are a valuable tool for our continued pursuit of excellence, We will follow up your valuable comments. Regards Ana María

Guatemala
Reviewed 29 November 2016

Is notorious how old is this hotel with a 4 star price, which is fine if the experience is outstanding but the reality is that is a big hotel, basic services, with fans no A/c. Street Dogs at the lobby, 2 slow elevators, we were in a hurry so we took the stairs, the smell on the stairs was unbearable.

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2Thank lapaos s
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear lapaos s Thank you for sharing your comments and observations on your experience at Porta Hotel del Lago. We will consider your comments to provide better service to our guests. Regards Ana María

Richmond Hill
Reviewed 20 November 2016 via mobile

Actually staying right now at this hotel...its actually a 2-2.5 star hotel. Once you get past the stray dogs at the entrance and the aweful restaurant. Room is lacking everything, keep looking!!!! No air, used shampoo bottles from last guests....nothing close by...you have to take a cab or tuk tuk to get to anyplace for shopping or food. The food...

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1Thank ssoran
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear ssoran Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. Don´t have a doubt that your comments will be taken into consideration. Regards Ana María

Arlington, Virginia
Reviewed 3 November 2016 via mobile

This hotel is located in front of the lake and boats that take you to little towns on the lake. The rooms are very noisy at night and beds and pillows are hard. The towels are short and bathroom needs remodeling. The service is painfully slow. The pool is a good size and the grounds are nice. The food was...

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2Thank Clara D
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimada Clara D. Queremos expresar, nuestro agradecimiento por compartir sus comentarios y observaciones en base a su experiencia en Porta...

Edmonton, Canada
Reviewed 1 November 2016

We stayed at the hotel for 4 nights. We were a group of around 15 adults on a missions trip - my boyfriend and I shared a room. The room was large, clean and comfortable, and the balcony provided a stunning view of Lago de Atitlan. There were a couple of drawbacks to the room however. 1) There was no...

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2Thank Kathryn B
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimada Kathryn B Queremos expresar, nuestro agradecimiento por compartir sus comentarios y observaciones en base a su experiencia en Porta...

Chicago, Illinois
Reviewed 23 October 2016

stayed 3 nights, great location within walking distance to town, the pool is very nice, hot tub was not working, the view from our balcony was spectacular we were on the 3rd fl in the middle, the food at the hotel was ok, the food was much better in town and some of the locals have food stands very good

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2Thank jdc4849
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear jdc4849 Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time and enjoyed the awesome view. Regards Ana María

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Porta Hotel Del Lago

Address: 2 Avenida 6-17, Panajachel 07010, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Price Range: $117 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Porta Hotel Del Lago 3.5*
Number of rooms: 100
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Also Known As:
Porta Hotel Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Hotel Style:
#1 Green Hotel in Panajachel
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Questions & Answers

Here's what travellers have asked, with answers from Porta Hotel Del Lago staff and other travellers.
7 questions
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Chicago, Illinois
over a year ago
Edmond, Oklahoma
over a year ago

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Questions? Get answers from Porta Hotel Del Lago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room on a floor as high as possible, but 4th onwards are fine and in the middle. The end rooms views are obscured by trees.”
 of 5 bubbles 151clareg, 12 Jan 2017 | Read review
“we had a room in the middle on the 3rd fl , if you could get the highest floor”
 of 5 bubbles jdc4849, 23 Oct 2016 | Read review
“Higher the better for the lake view”
 of 5 bubbles darinab2013, 21 Oct 2016 | Read review
“If your room is hot, ask for a cooler one.”
 of 5 bubbles ontheroad2016, 7 Aug 2016 | Read review
“upper floors.all rooms have balcony facing the lake”
 of 5 bubbles samkumar777, 12 Jun 2016 | Read review
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