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Porta Hotel Del Lago

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356 Reviews from our TripAdvisor Community

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Showing 173: English reviews
Poway, California
Reviewed 7 April 2015

This hotel is a bit "worn" but the location is excellent, facing the lake and situated right next to many restaurants and places to shop. The room furnishings seem dated but the walls are solid and the rooms are quiet, with superb views of the lake and the volcanoes. The breakfast buffet was first-rate and the staff is friendly. The...

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Helpful?
2Thank RandSand
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimado RandSand Fue un placer servirle en Porta Hotel del Lago y formar parte de su experiencia del maravilloso Lago...

Denver, Colorado
Reviewed 4 April 2015

Hotel was clean and well located. Located right on the lake. Rooms were spacious and clean. Service was fine and the breakfast was great. Needed to go to lobby to use WiFi and at times it did not work very well. Very small safe in room. The air conditioner was a portable unit and worked so/so. We opened the patio...

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Thank Judi L
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimada Judi L Fue un placer servirle en Porta Hotel del Lago y formar parte de su experiencia del maravilloso...

UK
Reviewed 24 March 2015

I booked this to have something a bit more 'standard' at the end of my trip having stayed in smaller more boutique places around Guatemala. A big draw was the large swimming pool, so I was highly disappointed that it was closed for maintenance during all of my stay, and they hadn't alerted me of this beforehand. Guests could use...

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Helpful?
Thank senaUk
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear SenaUK Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve. Regards Ana Ma

Reviewed 23 March 2015 via mobile

Good hotel with average service. Not every one was nice but in general it's ok. I was not told that they were full when I called. I bought online and no one explained at the hotel that I had no right to anything but the room when you buy online. I ended up paying $250 extra when I could have...

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1Thank AGarcia7779
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear AGarcia77 Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve. Regards Ana María

Albuquerque, New Mexico
Reviewed 20 March 2015

I stayed 2 nights in room 405. Two double beds, no AC but nice breeze from fan and thru screened window. Dim lighting, comfortable bed and pillow. Standard bath. Drinking water available from large devices in the hallway outside rooms - great way to fill up your water bottles or the pitcher provided in the room. Balcony with wonderful views...

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Thank Retirada
Hong Kong, China
Reviewed 20 February 2015

My room had a great view of the lake, but there were lots of ants in the bathroom and in the bedroom near the balcony and around the beds. We swapped our room with our tour-leader and it turned out that her room was also infested with ants, but a lot less. The housekeeping later came up to spray both...

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Helpful?
Thank A L
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear A L Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. We will follow up your ants comment. We will discuss it with the company to providing monthly fumigation service. Regards Ana María

Midlothian, Virginia
Reviewed 16 February 2015

We had a large group of almost 40 women. The rooms were large & quiet, beds clean. The shower was hot and the staff was helpful and friendly. Most of us didn't have time to get in the pool, but it was very pretty. There was plenty of shopping at the bottom of the hill by the lake. We took...

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1Thank HaitiRN97
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear HaitiRN97 Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time, our mission is to exceed your expectations and we are very pleased that you give us these comments. We are pleased that you enjoyed the wonderfull view and be part your experience on the...

Phoenix, Arizona
Reviewed 15 February 2015

I believe all rooms at this crescent shaped resort hotel have balconies that face Lake Atitlan and the volcanoes, also convenient for watching the sunsets. There are spacious grounds, a pool, a large restaurant, but unfortunately a poorly equipped fitness center. The public spaces are very nicely decorated with Guatemalan/Mayan pottery, textiles, and masks. The staff is friendly. Shopping and...

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Thank chochunter
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear chochunte Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view in the balcony. Comments like yours are a valuable tool for our continued pursuit of excellence, We will follow up your fitness center comment. thank you so much for your comment on Tripadvisor! Regards...

Houston, Texas
Reviewed 12 February 2015

This hotel is in an excellent location of Panajachel. It is in within walking distance to everything. We stayed here for two nights and the room we had excellent views of Lake Atitlan. The room we had was spacious, clean, comfortable and had two double beds. The bathroom was also large.There was no in-room wi-fi. You have to go to...

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Helpful?
Thank tworns
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Tworns Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. We will follow up your comments are taken into consideration to take the necessary actions to improve. Regards Ana María

Ottawa, Canada
Reviewed 17 January 2015

Nice hotel with good service and friendly staff. The pool was nice although the water was a bit cool. The location is great, moments to the lake and 10 minutes walk to many restaurants and shopping. I would recommend this hotel.

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Helpful?
Thank Dan M
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Dan M Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Tripadvisor! Regards Ana María

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Porta Hotel Del Lago

Address: 2 Avenida 6-17, Panajachel 07010, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Price Range: $113 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Porta Hotel Del Lago 3.5*
Number of rooms: 100
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Also Known As:
Porta Hotel Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Hotel Style:
#1 Green Hotel in Panajachel
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Questions & Answers

Here's what travellers have asked, with answers from Porta Hotel Del Lago staff and other travellers.
7 questions
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Chicago, Illinois
over a year ago
Edmond, Oklahoma
over a year ago

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Questions? Get answers from Porta Hotel Del Lago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had a room in the middle on the 3rd fl , if you could get the highest floor”
 of 5 bubbles jdc4849, 23 Oct 2016 | Read review
“Higher the better for the lake view”
 of 5 bubbles darinab2013, 21 Oct 2016 | Read review
“If your room is hot, ask for a cooler one.”
 of 5 bubbles ontheroad2016, 7 Aug 2016 | Read review
“upper floors.all rooms have balcony facing the lake”
 of 5 bubbles samkumar777, 12 Jun 2016 | Read review
“Try to get a lake view”
 of 5 bubbles ntflady, 2 Jun 2016 | Read review
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