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This is my second time at Casa Xelaju. It's a language school that has apartments to rent. I've never taken classes here, I just come for the cheap lodging. Immaculately clean apartments with kitchens and good showers, for a price less than most hotels, <5...More
Response from CasaXelaju, Manager at Casa XelajuResponded 14 January 2017
Thank very much for your feedback regarding our apartments in Quetzaltenango, Guatemala. Casa Xelaju strides to provide the best service possible to our customers. In regarding to the internet speed, we have been working on this issue for several years. It is true only when...More
My husband and I stayed in the Studio Apartment for 2 weeks and it was very accommodating. We had everything we needed to enjoy our time there. The staff was very helpful and friendly and always went out of their way to help us. The...More
I lived at Casa Xelaju for a month, and it was incredible. My apartment was clean, bright, and spacious. I loved looking out over the city through my apartment's many windows. My apartment had a really pleasant balcony that I sat on daily. The location...More
I stayed here for nearly two months and had an exceptional experience. The apartment was perfect: nice views, good shower and kitchen and totally convenient to everything in xela. The staff was wonderful too. They felt like family by the time I left. I highly...More
the owner´s reply is sort of disingenuous. my husband and i spent over 20
hours with the ministerio publico and the juzgado trying to help casa xelaju with
their claim. they are the ones who brought the denuncia, not us. we offerred
to stay in...More
Why are guests not informed of the internet/wifi problems that Casas Xelaju experiences so often?
4 September 2015|
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Response from CasaXelaju | Property representative |
This information about the issues with internet is printed on our site for the apartments. We are aware there is a problem and we have been working to solve it. For example, we have installed a second wifi which is wired... More
This information about the issues with internet is printed on our site for the apartments. We are aware there is a problem and we have been working to solve it. For example, we have installed a second wifi which is wired to most of the apartments. With two hotspots in our buildings, we offer up to 20 mbps to our customers. At the current time 10 mbps is the maximum bandwidth we can provide because this is the highest speed available in the city. When Telgua increases the speed to 25 mbps, we will buy the new plan for two hotspots. Casa Xelaju provides service for a very large number of users. Programs like Skype and
Whatsap use a lot of bandwidth and that disturbs other users as well as dramatically slows down the internet. It is very important to mention that Telgua only provides 1.2 mbps for uploading data. Currently, we recommend to our customers to make calls at night. Casa Xelaju always strives to provide the best customer services.
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"La casa (3bed house) is very nice and quiet, Apt5 equally nice but more noise from groups and other apts."