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Doubletree by Hilton Augusta

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683 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton Augusta
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Showing 672: English reviews
Knoxville, United States
Reviewed 26 September 2016

Below average service, cleanliness, room condition, price. It is what it is, look for better options before you "settle" here. Comfortable bed, questionable sheet cleanliness. Dirty carpets. Unhelpful and uninformed staff. Substandard room service food quality.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
2Thank Christopher L
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Christopher L, Thank you for your recent review of our DoubleTree. I am very sorry that your experience was not a pleasant one. We will certainly work on the issues you have listed. We do hope you will choose us again on a future visit to Augusta where we can show you our true Southern Hospitality with a clean...

Nashville, Tennessee
Reviewed 24 September 2016

Mold in bathroom. Felt like carpets hadn't been cleaned since hotel opened up. Better off keeping socks on while walking around room. Breakfast staff no where to be found, so you will need to get your own coffee before sitting down.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Nashcory
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Nashcory, Please accept my apologies that things weren't to your expectations at our DoubleTree. We will certainly take these comments and improve our performance for the future. We do hope you will choose us again on a future visit to Augusta and let us show you our true Southern Hospitality.

ROYSTON
Reviewed 21 September 2016 via mobile

Was floored when reading some of the negative reviews- just didn't see any of that during our stay. Every staff member was friendly and accommodating, even tho we checked in after 9 pm. The hotel was quiet, beautiful and inviting. The lobby had quite a gifted design with water features, sculptures and a lovely glass front elevator. We had no...

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Helpful?
Thank Mary H
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Mary H, WOW!!! What a wonderful review. We are thrilled you have a great stay with us. It is also very nice to hear our team responded to your request for extra pillows very quickly. We are glad you found many things appealing other than our cookes; even though they are REALLY good. Thanks for visiting with us and...

washington, nc, United States
Reviewed 21 September 2016

we checked in around 4, got a cookie and a bottle of water. i was hungry from the road so this was great. all the staff was very polite and curious. very helpfully in locating a great place to eat. along with showing my granddaughter where the pool was, she is 5. over all a great stay with a great...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jerry M
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Jerry M, Thank you very much for your kind words about our staff and how polite and courteous they are. I was happy to see they were also very helpful to you. Thank you for your nice review. We look forward to you visiting with us again when you return to the Augusta area.

Wayne, New Jersey
Reviewed 17 September 2016

Over all it's a Great Hotel, Spacious rooms (had great sleep) Pool, Gym, Restaurant, and Great Room Service. Staff are warm friendly and hospitable. Nice area w/ a lot of parking. A little tricky to find off Interstate, so pay attn to your GPS. Well worth price.

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Helpful?
Thank AntiqueAholic
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear AntiqueAholic, Thank you for your very kind review of our DoubleTree. We love seeing it listed as a Great Hotel. We are so glad you had a great sleep, as well, and that you found our staff warm and friendly. We look forward to serving you again when your travels bring you back to the Augusta area.

Tifton, Georgia
Reviewed 13 September 2016

Nice hotel in a good, central location. Everything was clean and up to date. Hotel staff at the front desk were a little slow to respond and seemed easily overwhelmed. That's not what I normally expect from a Double Tree. I will probably stay here again the next time I am in Augusta on business; the staff may have just...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Lester P
Jonathan V, Assistant General Manager at Doubletree by Hilton Augusta, responded to this review

We are located near a variety of restaurants, as well as centrally located in the Augusta area! It's perfect because just about any major parts of Augusta to visit like downtown is located about fifteen minutes away from us. I am very sorry to see that the front desk staff seemed overwhelmed they are currently still going through a lot...

Orange tx
Reviewed 12 September 2016

My first time to this property. Looks impressive from the road. Inside is very dated and in need of a refresh. They put me in a double queen on the 4th floor, the AV was struggling, I probably should have changed rooms, but was tired and it was late. The bathroom was extremely small. I ate dinner in their restaurant....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank E7585TAjohnm
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear E7585TAjohnm, Thank you for your review of your recent stay at our DoubleTree in Augusta, GA. We are very sorry that your first visit with us wasn't a great one. We will certainly take your comments and improve upon them. We are planning an extensive renovation to begin in a few months and we hope you will try us...

Cumming, Georgia
Reviewed 10 September 2016

Please check out the room before you get too settled. I understand some rooms have been renovated. I suggest you request a renovated one or really check it out before it gets late and no other rooms are available. Staff is amazing and it's in a convenient location to shopping and restaurants. The seafood buffet on Friday night looked amazing...

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Helpful?
Thank Checkitout123
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Checkitout123, Thanks for your kind words about our staff. We think they are amazing, too. We are glad you enjoyed the Seafood Buffet. We are planning an extensive renovation to begin in a few months and look forward to you staying with us again.

Augusta, GA, United States
Reviewed 10 September 2016

My stay was truly enjoyable. I secured the Presidential Suite to use as a hospitality room for my high school reunion classmates. The accommodations were perfect for our gathering. The room was extremely spacious including ample seating, large kitchen area, one and a half baths, and a breakfast bar. Would definitely do it again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Bailey W
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Bailey W, Thank you for your recent review and your nice comments about our Presidential Suite. We are thrilled you had a enjoyable time during your high school reunion. We do hope you choose us next year for your reunion event.

Reviewed 7 September 2016 via mobile

My first time staying at the Doubletree in several years. The hotel stay was good but could have been better! The room was nice but could have used a good cleaning/vacuuming. I realize it may have been the weekend but the elevators were a little dirty also! Didn't spend a whole lot of time in the hotel or room but...

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Helpful?
Thank Randolph T
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Randolph T, Thank you for your recent review of your stay at our DoubleTree in Augusta, Georgia. We are glad your overall stay was good. We will certainly work with our housekeeping department to work a little harder. I am very happy to hear your bed was comfortable. I hope you had a great time at your reunion. We...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel Augusta is conveniently located near the Augusta Mall and Augusta National Golf Club. Stay at our modern property and enjoy complimentary shuttle service to and from the Augusta Regional Airport. Upon check-in receive a freshly baked chocolate chip cookie! ... more   less 

Additional Information about Doubletree by Hilton Augusta

Address: 2651 Perimeter Parkway, Augusta, GA 30909
Region: United States > Georgia > Augusta
Price Range: $159 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Augusta 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Doubletree By Hilton Augusta Hotel Augusta
Doubletree Augusta
Augusta Doubletree
Hotel Style:
#9 Family Hotel in Augusta
#19 Business Hotel in Augusta
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Augusta staff and other travellers.
2 questions
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Baltimore, Maryland
over a year ago

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Questions? Get answers from Doubletree by Hilton Augusta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Was located on the Hilton Honor floor, and overlooking the dining area”
dok2rbob, 25 Mar 2017 | Read review
“Don't pass on the warm chocolate chip cookie!”
SheliaD_12, 13 Mar 2017 | Read review
“Not sure on internet as we are diamond members; Room 605 is very spacious”
lmorris8882, 19 Feb 2017 | Read review
“They have bands on weekend, so make sure you request a room away from them playing.”
williammwoodard, 17 Dec 2016 | Read review
“Don't stay here”
  • cut my finger open on this lifting the lid
lfd1275, 7 Oct 2016 | Read review
5 of 5