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Doubletree by Hilton Augusta

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671 Reviews from our TripAdvisor Community

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Showing 660: English reviews
Savannah, Georgia
Reviewed 4 November 2016

Having to get in elevator and travel to 6th floor for microwave is ridiculous given price of rooms. Also no fridge I room either. Hotel needs a dress code for staff. Tank top at front desk- really????

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank keveyas2016
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Keveyas2016, Thank you for taking the time to share your concerns about your recent stay at our DoubleTree in Augusta, GA. We are planning an extensive renovation to begin in 2017 and even though refrigerators and microwaves are not a requirement in DoubleTree's, we do hope we will be adding them to our property. I apologize that my staff...

Rocky Mount, North Carolina
Reviewed 1 November 2016 via mobile

I checked in and issues started immediately. The front desk clerk misspelled my name and gave me someone else's room. I figured it out and went back to the desk. He fixed it and I went to my new room. My room key didn't work. I returned and checked into my new room. It smells like an ash tray. Granted...

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Helpful?
2Thank rmtwd1
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear rmtwd1, Thank you for your review of your recent stay with our DoubleTree. I am very sorry that your experience wasn't wonderful. It sounds like we truly dropped the ball all around. You are correct, our property is an older property and we are very excited that we will be going through an extensive renovation, which will begin in...

Reviewed 1 November 2016

While the staff was very friendly and helpful, the hotel was at best, average. The rooms are dark, old, and not very clean. The bathroom floor was a little sticky and the jacuzzi tub in the One Bedroom King Suite was cracked and not very appealing. One of the lamps in the bedroom was broken and tilted and made the...

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Helpful?
Thank Shelli G
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Shelli G, Thank you for your review of your recent stay at our DoubleTree. I am very happy to hear that our staff is friendly and helpful. We are looking forward to an extensive renovation, which will begin in early 2017. I apologize that the buffet was pleasing to you. I have spoken with our kitchen and dining room...

Lorton, Virginia
Reviewed 1 November 2016

Great front desk, tasty cookies, and the digital check-in is pretty darn handy. The rooms could use some updating, but were still comfortable. They could do with hiring another bartender - she could use the help! That said, she was a one-woman assault team and handled herself very well. The food was sub-par bar food, but that isn't her fault.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank LBurgess
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear LBurgess, It is always delightful to hear that we have a great staff and that people enjoy their stay. The staffing in our bar is usually fine and I'm glad to hear our bartender was able to handle the job. We will certainly discuss the how we can improve in that area. I'm sorry to hear the food wasn't...

Milledgeville, United States
Reviewed 31 October 2016

Typically my stay here is up to standards - this time not so much. Usually the rooms are very clean, pillows are plush and towels are fresh. Perhaps its because we were in a different area than we typically stay. It's was the only king room available, but had I known that it was not the same quality as the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Cyndi J
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Cyndi J, Thank you for your review of your recent stay at our DoubleTree. I apologize that your stay wasn't wonderful. I have spoken with our housekeeping staff concerning the freshness of our the rooms. Thank you for your kind remarks about our staff. It is greatly appreciated. We look forward to your next visit so we can take...

Portland, United States
Reviewed 28 October 2016

Stay at the HGi in Augusta. It is new and clean. This hotel is showing its age and is in desperate need of an update - and the staff knows it. Mold around the bathtub and in the toilet bowl. Only feather pillows in the room (when foam was requested). Coffee shop did not open at advertised time. Management is...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Sidney C
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Sidney C., Thank you for your comments concerning your recent stay at our DoubleTree in Augusta, Georgia. Our property is an older property and we planning an extensive renovation to begin within the next few month. I'm sure you will be very pleased once it is completed in 2017. We take your comments very seriously and I've taken measures...

Winnipeg, Canada
Reviewed 26 October 2016

My review is for the DoubleTree Hotel in Augusta, Georgia. I travel for work and the DoubleTree is the hotel my company recommends I stay at. And after being on several trips now to Augusta I understand why. A comfortable bed, quiet location, 20 minute drive from the Augusta airport, Nice selection at their breakfast buffet (including fresh fruits), ample...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank John V
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear John V., Thank you for your review of your stay in Augusta at our DoubleTree. We are thrilled you had a great experience. It is nice to hear you found everything to your liking and I expecially loved hearing that you found our staff helpful. Thank you for your patronage and we look forward to you returning to visit...

Saint Petersburg, Florida, United States
Reviewed 19 October 2016 via mobile

Well we were definitely not planning on staying five nights.... but due to hurricane Mathew and then having no power to go home to... we made this our home for five nights! I can't say enough about how pleasant the ENTIRE staff is!! They were sold out every night we were there with evacuees and never once did one seem...

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Helpful?
Thank Mackenzie T
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Mackenzie T, Thank you for your very kind review of our DoubleTree. Hurricane Matthew was very stressful for many of our guests and we were happy to have all the evacuees that stayed with us. Our thoughts and prayers went out to all affected by the hurricane and we hope minimal damage happened. Thank you for calling this your...

Highland Beach, Florida
Reviewed 18 October 2016

Headboard off wall. Laying in bed, shower rod not securely attached, electrical outlet plate in sitting broken off, flower pedals from previous guest on floor, ceiling coming down in ice/laundry area, first clue of potential problem was all of the beer caps around the main entry door.

Review collected in partnership with DoubleTree by Hilton
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1Thank Jeffery M
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Jeffrey M, Thank you for your comments concerning your stay and I do apologize that everything wasn't in order, as should be, upon your arrival. We have taken corrective action to make sure these things don't occur again. Thank you again for your patronage. We do hope you will choose the DoubleTree by Hilton Augusta should your travels bring...

Cedar Falls, United States
Reviewed 13 October 2016

There was dog pee everywhere, Beds are hard and the rooms are dirty. You don't want to stay at this hotel. The staff only does why you nag at them about. I'm not sure what their cleaning staff does but it not cleaning. Everything was nasty. There was mold in the hotel bathroom, built up dirty on the ground and...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Jerahmi Nathana... C
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Jerahmi Nathana, Thank you for taking the time to comment about your recent stay. I'm very sorry that your stay wasn't extremely enjoyable. I do apologize that there were many, many pets in the hotel due to Hurricane Matthew evacuees. I'm sorry that our cleaning staff didn't clean to your standards and you felt you needed to nag to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel Augusta is conveniently located near the Augusta Mall and Augusta National Golf Club. Stay at our modern property and enjoy complimentary shuttle service to and from the Augusta Regional Airport. Upon check-in receive a freshly baked chocolate chip cookie! ... more   less 

Additional Information about Doubletree by Hilton Augusta

Address: 2651 Perimeter Parkway, Augusta, GA 30909
Region: United States > Georgia > Augusta
Price Range: $156 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Augusta 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Doubletree By Hilton Augusta Hotel Augusta
Doubletree Augusta
Augusta Doubletree
Hotel Style:
#9 Family Hotel in Augusta
#19 Business Hotel in Augusta
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Augusta staff and other travellers.
2 questions
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Baltimore, Maryland
over a year ago

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Questions? Get answers from Doubletree by Hilton Augusta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Was located on the Hilton Honor floor, and overlooking the dining area”
 of 5 bubbles dok2rbob, 25 Mar 2017 | Read review
“Don't pass on the warm chocolate chip cookie!”
 of 5 bubbles SheliaD_12, 13 Mar 2017 | Read review
“Not sure on internet as we are diamond members; Room 605 is very spacious”
 of 5 bubbles lmorris8882, 19 Feb 2017 | Read review
“They have bands on weekend, so make sure you request a room away from them playing.”
 of 5 bubbles williammwoodard, 17 Dec 2016 | Read review
“Don't stay here”
  • cut my finger open on this lifting the lid
 of 5 bubbles lfd1275, 7 Oct 2016 | Read review
5 of 5