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Holiday Inn Express Chicago NW - Arlington Heights

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Holiday Inn Express Chicago NW - Arlington Heights
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64 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Chicago NW - Arlington Heights
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Showing 59: English reviews
Fort Wayne, Indiana
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 6 August 2016

When attending a family member's funeral, I decided to stay at this Holiday Inn Express. As I have said before, I think that Holiday Inn Express is the most consistent out of the chain roadside hotels. In general, this was no exception. The good parts: The hotel was very nice. The beds were very comfortable. Wi-Fi was free and AT&T... More 

Helpful?
Thank Zachary M
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Hello Zachary! Thank you so much for taking the time to review our hotel. While we certainly wish you were visiting us under better circumstances, we're happy to host you and your family during your time of loss. We appreciate your feedback about the hotel, both positive and negative, as it helps us continue to improve and better serve our... More 

Waterloo, Iowa
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2016

We stayed 4 nights and were very satisfied , rooms are clean and comfy. Very satisfied with the Shuttle service provided, very prompt with drop off and pick up to O'Hare to catch the train. This made our trips to Downtown Chicago much easier. Cathy at the front desk was very helpful with advise to us about the Trains and... More 

Helpful?
1 Thank Jamie B
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Greetings Jamie B! Cathy and the team want to extend a big "Thank You!" for your kind feedback about your experience at our hotel. We're delighted that you enjoyed your stay. We certainly look forward to welcoming you back the next time you're visiting the Greater Chicagoland area! Best regards, Jason Hayes General Manager More 

Boardman, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2016 via mobile

The manager made all my problems disappear. I scheduled for the wrong days and he was calm and fixed it. Thank you, Jason Hayes! This place was great. No pool but everything else was PERFECT!! I travel all the time but this manager was the best.

Helpful?
1 Thank laurabuckley0143
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Hi Ms. Buckley! Thanks so much for sharing your experience on TripAdvisor! We're so happy our team could alleviate concerns relating to your reservation. It's important that we got it right for you! We're terribly sorry your first impression of our hotel was so delayed and frantic. Overall, we're pleased our hotel could provide a restful and relaxing stay for... More 

Toronto, Canada
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 July 2016

Was in town with family for an aunt who was turning 70. The location was perfect for our needs however the traffic is awful. Downtown without traffic is about 30-40 mins away. Was able to see United Center and Wrigley Field which made my trip. Close to a Korean supermarket and went there for lunch (on the advice of the... More 

Helpful?
1 Thank cgarn
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Hello Cgarn! Thanks for such an amazing review! We love all the feedback and recommendations! We're so happy that our hotel and our staff were able to provide a "top notch" experience for you. We look forward to seeing you again soon! Warm Regards, Jason Hayes General Manager More 

San Antonio, Texas
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2016

We stayed two nights at this hotel while visiting Chicago. The young lady at the front desk was very helpful in making sure our visit was complete. She made a great restaurant recommendation and explained how the subway system worked in conjunction with their shuttle to O'Hare. The hotel was clean and easy to find. Breakfast was good. We would... More 

Helpful?
1 Thank Dean R
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Greetings Dean! Thanks for a great review! We're thrilled to see our service and accommodations were everything you needed to have a relaxing stay. We look forward to welcoming you back to our hotel soon. Best regards, Jason Hayes General Manager More 

Chicago, Illinois
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 July 2016

I stayed here to avoid a painful commute during a workshop this week, so I wasn't looking for much - a clean room for sleep and a shower. Well, the room was clean and it served it's function, but there were some frustrating misses on service. At 4am on the third night I woke to loud scraping noises outside. It... More 

Helpful?
1 Thank Mark M
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Greetings Mark - First let me thank you for taking the time to leave such a detailed review of our hotel. We appreciate every opportunity to welcome feedback from our guests because whether it's positive or negative, we'll have the opportunity to improve. We sincerely apologize for the noise coming from the building next door. We will certainly investigate timelines... More 

Iowa City, Iowa
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 July 2016

We met old friends here for a weekend visit in Chicago. We reserved rooms together, and got an unbelievable deal on the room. Staff was willing to accommodate our request to have rooms next to one another, and they were uniformly friendly, professional, and welcoming. On the first night, when I accidentally spilled red wine on white bedding, they were... More 

Helpful?
Thank Lynn E
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Greetings Lynn! Thanks for an awesome review! We appreciate all the great feedback. So happy that we could provide excellent accommodations and service for you during your stay. We appreciate all feedback (positive and negative), because that's the only way we'll know how to improve... By listening to our guests (YOU!). We want to thank you for choosing us, and... More 

Winona, Minnesota
Level Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 July 2016

We stayed here for 2 nights and found the hotel very nice overall. The service and staff are great. The rooms and the grounds all look fresh and recently updated. The only negatives we have with our stay are related, road noise and location. The hotel is located off a busy thoroughfare which is relatively close to I-90 and the... More 

Helpful?
Thank Sid_and_Roxy
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Thanks for the review Sid_and_Roxy! We're glad you enjoyed your stay. We were happy to welcome you back to our facility. We also appreciate the comments about the little things we can do to improve our guest experience in the future. We LOVE feedback!! It's the only way we can get better as a hotel and as a team. We... More 

Toronto, Canada
Level Contributor
97 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 July 2016

We stayed here recently. We had excellent rooms and got a real bargain thru Priceline. Everything including excellent breakfast great. ROoms very good and clean they accommodated us with one wheelchair room as only one available and my husband injured himself on trip

Helpful?
Thank jakobm680
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Hello Jakobm680! We're thrilled to hear that you enjoyed your stay with us. Excellence is our goal and we're excited that we accomplished just that! Sorry to hear about the injury... I'm glad our rooms were accommodating enough to assist you during a tough time traveling. We hope to welcome you back soon! Best regards, Jason Hayes General Manager More 

Saint Louis, Missouri
Level Contributor
104 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 8 July 2016

Our experience at this hotel was 100% positive. The desk clerk who checked us in was very friendly and pleasant. Our room was very large and made a good impression: very clean looking. There were two queen beds. There was also a refrigerator and a flat screen TV. Wifi was free and fast. Everything was in working order. The bathroom... More 

Helpful?
Thank NearlyRetired68
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Greetings NearlyRetired69! Thanks for the excellent review! We're so glad you enjoyed your stay with us and were impressed with our accommodations. Most importantly, we're excited to welcome you back to our hotel on your next trip! In Hospitality, Jason Hayes General Manager More 

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
You'll be blown away by the "Windy City" when you stay at the Holiday Inn Express(R) Chicago - Arlington Heights hotel, where you can have your cake and eat it, too. When business calls, the hotel's guests are near Chicago O'Hare International Airport (ORD) and just a short train ride from Chicago itself, but at night, they can retire to our hotel's quiet environment in Arlington Heights, IL. Business travelers don't always have to commute to Chicago. The offices of UOP/Honeywell, the OSHA Training Institute, ADP, Robert Bosch and Intertek offices are all located just minutes from the hotel. The hotel's location near Chicago O'Hare International Airport also helps us provide free shuttle service to the airport from 07:00 to 22:30 and nearby areas. Attractions around the hotel's area in Arlington Heights, IL abound. The Metropolis Performing Arts Centre hosts musical and theatrical performances throughout the year, and the Arlington Park race track is a popular horse racing venue. The nearby Mitsuwa Marketplace (just down the street) draws in those who are looking for authentic Asian groceries and delicacies, as well. Whatever the reason for your visit, you can rest assured that you'll enjoy a quality stay. Free Wi-Fi access helps you stay connected, while a free hot breakfast gets your day off on the right foot. All rooms feature brand new amenities such as 42" Flat Screen TVs with HD Programming, Minifridge, Microwave, and Keurig Coffee machines. Make your reservation today to enjoy our new Northwest Chicago - Arlington hotel! ... more   less 

Additional Information about Holiday Inn Express Chicago NW - Arlington Heights

Address: 2111 S Arlington Heights Rd, Arlington Heights, IL 60005-4105 (Formerly Jameson Suites of Arlington Heights)
Region: United States > Illinois > Arlington Heights
Price Range: $119 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Chicago NW - Arlington Heights 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Jameson Suites Of Arlington Heights Hotel Arlington Heights
Jameson Hotel Arlington Heights
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Chicago NW - Arlington Heights staff and other travellers.
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Winthrop, IA

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Questions? Get answers from Holiday Inn Express Chicago NW - Arlington Heights staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on higher floors are more quiet.”
 of 5 bubbles goldengirl1019, 2 Oct 2016 | Read review
“Get a corner room away from elevators”
 of 5 bubbles MangoLove, 29 Aug 2016 | Read review
“Haven't found a floor or a side of the hotel that is better than the another. Any room should do.”
  • How much light comes in to the room in the Morning.
  • Room door and entryway
  • View to the north from the hotel
  • Bed
  • Chair and table
  • TV and coffee maker
  • Vanity and Toilet
  • Vanity and Shower
 of 5 bubbles Sid_and_Roxy, 11 Jul 2016 | Read review
“Huge rooms, very clean, gorgeous bathrooms, AWESOME BREAKFAST”
 of 5 bubbles frequestcustomer, 4 Jul 2016 | Read review
“The king suite is tough to beat ..... plenty of room”
 of 5 bubbles 318MikeH, 15 Jun 2016 | Read review
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