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BEST WESTERN PLUS Altoona Inn

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BEST WESTERN PLUS Altoona Inn
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316 Reviews from our TripAdvisor Community

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Showing 315: English reviews
Iowa City, Iowa
Reviewed 17 December 2016

We arrived late, feeling very tired, and were greeted by a warm and exceptionally helpful woman at the front desk. She quickly got us into a quiet, comfortable room where we slept well. We were off again after a breakfast where the offerings included pancakes, biscuits and gravy, eggs, sausages, yogurt, cereals including oatmeal with toppings), various breads and rolls,...

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Helpful?
Thank blancheiowa84
BWManagers, General Manager at BEST WESTERN PLUS Altoona Inn, responded to this review

blancheiowa84- Thank you for the review. I am so happy to hear you had a nice, quiet, comfortable stay. A good night sleep and a great breakfast really gets your day started right. Be sure to stop and see us next time you are in the area. Have a wonderful day!!!! Robyn Smith- General Manager

Center Point, United States
Reviewed 5 December 2016

Our experience was fantastic! The staff was helpful and wanted to make sure our stay was great. The bedrooms were clean and the beds were comfy. The staff offered to keep the pool open late for us and the breakfast was great!!

Review collected in partnership with Best Western
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Thank Center Point U
BWManagers, General Manager at BEST WESTERN PLUS Altoona Inn, responded to this review

Center Point U- We want to thank you for taking time to write such a great review. I am very pleased the staff took good care of you all during your stay here. We will see you all again when you are in the Altoona area again. Have a great day!!!! Robyn Smith- General Manager

Joplin, Missouri
Reviewed 30 November 2016 via mobile

As always, this is a great facility to stay at in the Des Moines area. Rooms are very clean, breakfast is good, and awesome costumer service! Mary is a pleasure to work with and always is very welcoming. Also location is awesome...bass pro, casino, movies, restaurants, and amusement park.

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Thank snicodemus60
BWManagers, General Manager at BEST WESTERN PLUS Altoona Inn, responded to this review

Snicodemus60- Thank you for the great review. I will be sure to let Mary know how welcoming she was. We look forward to seeing you when you are back at work in the area. Have a wonderful day!!!! Robyn Smith- General Manager

Spencer, Iowa
Reviewed 22 November 2016

Robyn, Karla and all the others provided top notch customer service! Great staff, comfortable rooms and excellent location! Visiting with other patrons you can see that everyone there was highly satisfied.

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Thank Amy S
BWManagers, General Manager at BEST WESTERN PLUS Altoona Inn, responded to this review

Amy S- Thank you so much for this great review!!!! I will be sure to let Karla and the rest of the staff how great they were. We can't wait to see you again next time you are in the Altoona area!!! Have a wonderful day! Robyn Smith- General Manager

Raymore, Missouri
Reviewed 15 November 2016 via mobile

Clean rooms. Great off season. Indoor pool for Grandchildren. Near Amusement Park if you want activity during busy season. Nice staff Restaurants and shopping near by. Older Motel but well kept up. Good beds. Slept well in a quiet room.

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Thank oldwoodcarver
BWManagers, General Manager at BEST WESTERN PLUS Altoona Inn, responded to this review

Thank you oldwoodcarver for writing this review!!!! I am pleased you and the grandchildren enjoyed your stay here and we look forward to seeing you again when you are in the area!!!! Have a wonderful day!!!!! Robyn Smith- General Manager

Tulsa, Oklahoma
Reviewed 6 November 2016

Not sure why this Best Western has a "Plus" designation? Unless it is for the great employees? The building is old and very small. Beds were OK. Bathroom was newer and clean. Provided popcorn and fresh-made cookies to guests - although they were out of the cookies one night we were staying. The front desk employees were very helpful, and...

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Thank Milestonecruises
BWManagers, General Manager at BEST WESTERN PLUS Altoona Inn, responded to this review

Milestonecruises- Thank you for your review. We do appreciate all feedback from our guests. Customer satisfaction is something we take pride in here and I am very happy to hear the employees did make your stay. I will be sure to pass this on to my breakfast attendant, as she did a wonderful job. Thank you again and have a...

Lake Ann
Reviewed 2 November 2016

The Hotel was very clean and had comfortable beds. The breakfast bar was very good. The front desk clerk was very good with the directions to places to eat a supper meal. Very Nice. Thank you. It was a good value for this one night stay

Review collected in partnership with Best Western
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Thank Robert C
BWManagers, General Manager at BEST WESTERN PLUS Altoona Inn, responded to this review

Robert C- Thank you for taking the time to write a review on your stay. I am pleased you were able to get a good nights rest and enjoyed our breakfast. We look forward to seeing you next time you are in the area. Have a wondeful day!!!!! Robyn Smith- General Manager

Rogers, Arkansas
Reviewed 29 October 2016

I didn't choose this hotel, so I was a bit worried (I tend to research, research, research and more research on Tripadvisor). It surprisingly turned out to be a decent place to rest my head. The lower ceilings indicated an older building, but it was surprisingly well maintained. The room was incredibly quiet and the selection of channels was plentiful....

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Thank 479tg
BWManagers, General Manager at BEST WESTERN PLUS Altoona Inn, responded to this review

479tg- Thank you for giving us a shot and writing a review on your stay. I am pleased to hear that it was nice for you. We do appreciate all feedback from our guests. I apologize breakfast wasn't better for you. We hope to see you again when you are back in the area. Have a wonderful day!!! Robyn Smith-...

Peoria, Illinois
Reviewed 14 October 2016

I had been traveling and needed a place to stay overnight. I called Best Western Plus in Altoona, IA to make a reservation. Mary was extremely helpful over the phone and had everything arranged before my arrival. She made a tired traveler able to get to room quickly so I could relax without having to go through re-check in after...

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Helpful?
Thank baward236
BWManagers, General Manager at BEST WESTERN PLUS Altoona Inn, responded to this review

baward236- Thank you for this great review!!!! I will definitely let Mary know how helpful she was to you, especially when it's late at night. We look forward to seeing you next time you are passing through the area. Have a wonderful day!!!! Robyn Smith- General Manager

Altoona, United States
Reviewed 10 October 2016

This is a very old hotel that was given a face lift on the outside and lobby but the rooms are disgusting. The room was very dark and dreary and extremely small. The worst part was the smell of mildew in the room. Thank goodness the room was so dark because I would probably be afraid to see what I...

Review collected in partnership with Best Western
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Thank Renee A
BWManagers, General Manager at BEST WESTERN PLUS Altoona Inn, responded to this review

Renee A- Thank you for taking time to write your review. I apologize you were so unhappy with your stay here. I would like to hear more about the issues with your room. Please contact me directly at the hotel: 515-967-2400. Thank you and have a great day!!!! Robyn Smith- General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Business Centre with Internet Access

Additional Information about BEST WESTERN PLUS Altoona Inn

Address: 300 34th Ave NW, Altoona, IA 50009 (Formerly Heartland Inn)
Region: United States > Iowa > Altoona
Price Range: $128 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Altoona Inn 2.5*
Number of rooms: 85
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Also Known As:
Best Western Altoona Hotel Altoona
Heartland Hotel Altoona
BEST WESTERN PLUS Altoona Inn Iowa
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Altoona Inn staff and other travellers.
2 questions
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Iowa City, Iowa
10 months ago
Cedar Rapids, Iowa
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Altoona Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 101 was nice size,but bathroom needs attention.”
 of 5 bubbles rather-be-camping911, 19 Mar 2017 | Read review
“Contact the hotel itself to get a good rate.”
 of 5 bubbles MeanderingMax, 16 Mar 2017 | Read review
“quiet rooms on upper levels or corner suites available”
 of 5 bubbles baward236, 14 Oct 2016 | Read review
“Don't request the handicap accessible room near the pool....”
 of 5 bubbles Occasi0nalTraveler70, 10 Aug 2016 | Read review
“Every room I've been in were clean well equipped”
 of 5 bubbles davidcK8266YE, 25 May 2016 | Read review
5 of 5