very bad customer service from reception i think guys name was faisal. On arrival no smile or customer service. Will not be staying here again. Even staff that open the door very bad customer service. Rooms do not look like pictures i would not even say this place is a four star.
Ok where do I start! First of all the rooms are not what they look in the picture, they are shabby and very outdated. Also the bathrooms smell and blocked drains make it worse. Now for the staff, majority of them are shifty and are always looking to scam you, changed money…
Fantastic budget hotel amazing if your after a cheap break to escape the UK's cold winter. It's the second time i have stayed in the kenzi the first being october 2018 and was not disappointed on either occassions. rooms are lovely and clean. food is nice but lacking in…
We stayed here for a week's 'all inclusive' holiday and were really taken with the friendliness of all of the staff - nothing was too much trouble for them and they were always smiling. Good points - Not so large as to be impersonal, well positioned, very clean, HUGE double bed,…
Went here with a few friends, staff very friendly hotel is also very clean and the location is spot is very good during the day and also in the evening of you fancy going out for some air everything was easy to access
"very bad customer service"
"Building 1 is best but more often than not you are allocated"
"The best are ones facing the swimming pool area as get both partial beach and the Atlas mountain views."
"We liked the sea view as it gave you a quieter afternoon and lovely to watch the world go by"
"Sunny position building one"