Kenzi Europa (C̶$̶9̶4̶) C$78 - UPDATED 2019 Prices, Reviews & Photos (Agadir, Morocco) - Hotel

very bad customer service from reception i think guys name was faisal. On arrival no smile or customer service. Will not be staying here again. Even staff that open the door very bad customer service. Rooms do not look like pictures i would not even say this place is a four star.

Date of stay: February 2019

Worst hotel ever!! PLEASE STAY AWAY

Ok where do I start! First of all the rooms are not what they look in the picture, they are shabby and very outdated. Also the bathrooms smell and blocked drains make it worse. Now for the staff, majority of them are shifty and are always looking to scam you, changed money…

Date of stay: February 2019

The staff make this hotel what it is!

Fantastic budget hotel amazing if your after a cheap break to escape the UK's cold winter. It's the second time i have stayed in the kenzi the first being october 2018 and was not disappointed on either occassions. rooms are lovely and clean. food is nice but lacking in…

Date of stay: January 2019

Response from Mahfoud F, Directeur général at Kenzi Europa

Responded 2 days ago

Dear Guest, First of all we would like to thank you for your loyalty. We are glad to know that you enjoyed your stay with us and you liked the staff service specially our animation team. We will make sure to share your review with the entire hotel. We are looking forward to welcome you again for your next holiday in our hotel. Kind regards,

We stayed here for a week's 'all inclusive' holiday and were really taken with the friendliness of all of the staff - nothing was too much trouble for them and they were always smiling. Good points - Not so large as to be impersonal, well positioned, very clean, HUGE double bed,…

Date of stay: February 2019

Response from Mahfoud F, Directeur général at Kenzi Europa

Responded 2 days ago

Dear Guest, We are pleased to read that you experienced an amazing stay in our hotel Kenzi Europa, and that you enjoyed many aspects of your holiday with us. Please be informed that smoking is not allowed at all inside the hotel except the bar and the open areas (terras, pool, and gardens). For the late check in we inform you that we provide cold meal and water for our guests as extra service after 10.00pm since the dinner time is from 07.00pm till 10.00pm. However, we assure you we have read with deep interest all your remarks. We will be more than happy to welcome you one more time among us. Kind regards,

Brilliant

Went here with a few friends, staff very friendly hotel is also very clean and the location is spot is very good during the day and also in the evening of you fancy going out for some air everything was easy to access

Date of stay: February 2019

Response from Mahfoud F, Directeur général at Kenzi Europa

Responded 1 week ago

Dear Guest, Thank you for your review and for choosing our hotel. We truly appreciate your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to hosting you again in the near future. Best regards,

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All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms

Professional photo exclusively commissioned by TripAdvisorKenzi Europa

The Standard Twin Room at the Kenzi Europa

Professional photo exclusively commissioned by TripAdvisorKenzi Europa

The Standard Twin Room at the Kenzi Europa

Professional photo exclusively commissioned by TripAdvisorKenzi Europa

The Standard Double Room at the Kenzi Europa

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Am I right in thinking there is no beach bar ? and can you tell me if pool/beach towels are provided ? thanks

There is no beach bar, but plenty of paces to buy drink and food on the sea front. towels are provided when you check in you will have to pay a deposit for them.

Hi, I will be working while on holiday, so it is extremely important that i have a great wifi signal in my room, which rooms, if any have a great wifi signal?

The signal can be a bit sketchy. Most people got good reception by the pool area

What age is the kids club for

Worst hotel ever!! Food disgusting do not cater for kids, drinks selection very poor for allinclusive! We stayed 27th Dec 2018 11nts worst holiday ever.Animation team havnt got a clue we had no decent entertainment was 100% bored after 3 days of arriving .Rooms ok but inder beds was thick with dust! Never again just Vile stick to Riu Hotels in future.!!

Was the slides open? As says to October on Google?

always open

Show all answers

Does this hotel have interconnecting rooms as i am given conflicting information

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