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Hyatt Regency Casablanca

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Hyatt Regency Casablanca
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862 Reviews from our TripAdvisor Community

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Showing 545: English reviews
Reviewed 2 days ago NEWvia mobile

I stayed here for one night, i hated Casablanca but the hotel was nice. The check in staff was the downside as they were very short and a bit rude. The staff at breakfast were lovely though. The rooms were very nice, big bed and spacious room.

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Helpful?
Thank Michael B
HyattRegencyCASAB, General Manager at Hyatt Regency Casablanca, responded to this review

Dear Guest, Thank you for taking from your valuable time to share your experience with us. I sincerely apologize for the inconvenience encountered upon your check-in. Your nice comments regarding breakfast and rooms, specially the bed are highly appreciated. I hope to have the pleasure to welcome you back at the Hyatt Regency. I remain; Laurent Ebzant General Manager

Dubai, United Arab Emirates
Reviewed 2 days ago NEW

I stayed here 1 year apart (Oct 2015 and 2016) and not much changed. The staff was still very good - very helpful and professional, particularly at the front desk. Check in process was efficient, but beware of the rooms. As in all hotels some are better than others / in need of maintenance. The first room was not clean...

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Helpful?
Thank MMOost
HyattRegencyCASAB, General Manager at Hyatt Regency Casablanca, responded to this review

Dear Guest, Thank you for taking from your valuable time to share your feedback with us. I present you my very sincere apologies for all the inconveniences encoutered and assure you that all your points of dissatisfaction were taken into consideration, to avoid similar situations to other guests in the future, especially with the maintenance and noise. On another side,...

Ontario
Reviewed 3 days ago NEW

We stayed twice, as part of a group. The first time, all was excellent: the room was spacious and sparkling clean, the bed and pillows were super comfy, the elevators were fast, the hallways quiet, the breakfast buffet was outstanding (the best we had in our 2-week visit of the country). There were 2 free water bottles in the room....

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Helpful?
Thank belleamie10
HyattRegencyCASAB, General Manager at Hyatt Regency Casablanca, responded to this review

Dear Guest, Many thanks for your confidence and for taking the time to post your review. I have well noted all your points of dissatisfaction and would like to apologize for not being up to your expectations as during your first stay with us. Let me assure you that this experience is not representative of the service we customarily provide....

Boston, Massachusetts
Reviewed 1 week ago

Centrally located, very nice! Clean, courteous staff members. The hotel is going under renovation, but upheld great standards. The restaurant has delicious angus beef. Free valet parking for guests. We used the regency lounge during our stay, and I want to thank the lounge staff for an excellent experience! Their customer service was wonderful and attentive. Would return to this...

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Helpful?
1Thank amanda l
HyattRegencyCASAB, General Manager at Hyatt Regency Casablanca, responded to this review

Dear Mrs. Amanda, Thank you for taking from your valuable time to share your experience with us. I'm very glad to learn that you enjoyed your stay with us. Your comments regarding the angus beef, Regency Club and its staff are highly appreciated. I look forward to the pleasure of welcoming you back at the Hyatt Regency Casablanca. Sincerely, Laurent...

Istanbul, Turkey
Reviewed 1 week ago

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Helpful?
Thank 468onurg
HyattRegencyCASAB, General Manager at Hyatt Regency Casablanca, responded to this review

Aberdeen, United Kingdom
Reviewed 1 week ago

This hotel was excellent in all aspects of the visit. All the staff I meet at the hotel were excellent, from organising taxis & ordering food and drink, this place was ideal. Exactly what hospitality should be. The location of the hotel is ideal at the centre of Casablanca & next door to the outdoor markets. Its right in the...

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Helpful?
1Thank Willythejock
HyattRegencyCASAB, General Manager at Hyatt Regency Casablanca, responded to this review

Dear Guest, Thank you so much for choosing Hyatt Regency Casablanca as well as taking the time to share this kind feedback on TripAdvisor.com. Your comments regarding the location and hotel's services are highly appreciated and I look already forward to welcome you back again at the hotel as soon as your travel's plan brings you to Casablanca Kind regards,...

New York City, United States
Reviewed 2 weeks ago

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Helpful?
Thank sofiabP3508UQ
HyattRegencyCASAB, General Manager at Hyatt Regency Casablanca, responded to this review

Milan, Italy
Reviewed 2 weeks ago

Top place to spend a night in the heart of Casa. People are polite, professional, services are good. Only weakness is the spa that is not at the level of a 4 stars hotel. Food is good but not value for money

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Helpful?
Thank claudiopL9059NS
HyattRegencyCASAB, General Manager at Hyatt Regency Casablanca, responded to this review

Dear Mr. Claudio, Warm greetings from Casablanca. I would like to thank you for having taken from your valuable time to share your experience with us. I'm really very delighted to learn that your stay at the hotel was at the level of your expectations and that you appreciated the quality of our services and staff courtesy/ On another hand,...

casablanca, Morocco
Reviewed 2 weeks ago

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Helpful?
Thank lucv762
HyattRegencyCASAB, General Manager at Hyatt Regency Casablanca, responded to this review

Reviewed 2 weeks ago

Very Nice Property, Nice Room and View. Staff was excellent. Problem: I was charged more for the room than I was quoted a,d more than I ws told when I checked it. At checkout the would not honor quoted price.

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Helpful?
Thank Robert B
HyattRegencyCASAB, General Manager at Hyatt Regency Casablanca, responded to this review

Dear Mr. Robert, Thank you for taking the time to share your recent experience with us. Many thanks for your kind words on our property, room and its view - I greatly appreciate your feedback. I apologize for the inconvenience encountered upon check-out and would appreciate if you could please contact our Front Office Manager, Mrs. Ludivine Ughetto at Ludivine.ughetto@hyatt.com,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Modern 11-story Hotel in city center, overlooking harbor & Old City. ... more   less 

Additional Information about Hyatt Regency Casablanca

Address: | Place des Nations Unies, Casablanca 20000, Morocco
Region: Morocco > Grand Casablanca Region > Casablanca
Price Range: $209 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Regency Casablanca 4.5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Hyatt Regency Casablanca Hotel Casablanca
Casablanca Hyatt Regency
Hyatt Casablanca
Hotel Style:
#1 Business Hotel in Casablanca
#3 Romantic Hotel in Casablanca
#3 Luxury Hotel in Casablanca
#4 Family Hotel in Casablanca
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Casablanca staff and other travellers.
10 questions
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Ponte Vedra Beach, Florida
3 months ago
10 months ago
India
over a year ago
East Haddam, Connecticut
over a year ago

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Questions? Get answers from Hyatt Regency Casablanca staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View of the city”
 of 5 bubbles Willythejock, 25 Nov 2016 | Read review
“Luxury hotel”
 of 5 bubbles S0L0TRIPS, 13 Nov 2016 | Read review
“Book rooms facing the mosque, breathtaking view in upper floors”
 of 5 bubbles ButlerJoya, 4 Nov 2016 | Read review
“Facing the Atlantic (North). Higher floors have less traffic noise.”
 of 5 bubbles Chuck, Santa Cruz, 2 Nov 2016 | Read review
“away from the street, away from the mosque”
 of 5 bubbles eatdrinkmenwomen, 9 Oct 2016 | Read review
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