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Oum Palace Hotel

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172 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Grand Casablanca Region, Morocco
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 May 2015

I did not stay at the hotel, but went there for the SPA. It was absolutely terrible. Poor customer service. Waiting time beyond acceptable. The lady literally destroyed my eyebrow (wax). No consideration for the pain + disgusting result. I'm guessing she never received actual training for that. I kind of look terrible, hopefully it will grow back ....

1 Thank Céline M
Copenhagen, Denmark
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 March 2015 via mobile

I stayed one night at this hotel for a business trip. If you can try to get a room at the back of the hotel as the front is very noisy. The service was friendly, the breakfast ok and the room only so so. Wi-Fi was free and fast.

1 Thank Kim A
Zurich, Switzerland
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 7 November 2014

Taking a tour through Morocco, our group met for the first night at Oum Palace. I was not impressed. Although the location was good and everything was clean, it felt like a city-centre business hotel rather than a location to experience Moroccan culture. Rooms were clean, bed was comfortable, wifi reception was fine, although the bathrooms were very cramped. Breakfast... More 

1 Thank GregCutler
Level Contributor
79 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 16 September 2014

I am surprised to see so many bad reviews for this hotel. There was absolutely nothing bad about our experience with this hotel. We did only stay one night, but the food tasted good (not too much choice for a vegan, but that is quite common), beds were comfortable, room was clean. No objection to the staff, they were very... More 

2 Thank Snica
Shanghai, China
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 July 2014

It was the first hotel I lived in after arriving in Morocco, a normal, clean, traditional place. although the rooms were a little bit tiny. The hotel offers a very good breakfast and its location is in the center part of the city. So you can see many restaurants, different shops on the street.

5 Thank Silvia J
Dubai, United Arab Emirates
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 June 2014

Certainly my worst hotel experience I had in quite a while (potentially ever). The reception smelled of fried fish, the room condition was horrible (old wall-to-wall red carpet, wall paper peeling off, overall poor condition), and to make matters worse, other guests just unlocked the door and walked in the room while I was in. The reception called me to... More 

7 Thank Madkour

Travellers are raving about these Casablanca hotels

Sydney, Australia
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 27 April 2014

The hotel is a little old fashioned and dowdy, but well located. We had the dinner and breakfast buffet room almost all to ourselves and it was pretty good with enthusiastic staff. Had a laugh at dinner as the musak consisted of one song (Sorry seems to be the hardest word ) on a loop. After it had repeated 6... More 

3 Thank Rodney L
Isle of Man, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 April 2014

We arrived at midnight and were first given a small dingy room at the side of the building, very small and enclosed next to the cleaners mess. We asked to change as this is not as per the website pictures and we booked at superior room. They changed our room but not much better and definately not like the pictures.... More 

1 Thank sarah b
Sao Paulo, SP
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 February 2014

We spent just one night in this hotel. It's well located. Next to boulevard Mohammed V with shops and restaurants in neighborhood. We have found a fixed priced handcraft shop at the Place des Nations Unies. The dinner was good in this restaurant.

2 Thank Silvio_SP_BR
new jersey
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 24 December 2013

We stayed for one night, arriving late. The front desk was courteous and professional. The restaurant prepared a vegetarian meal with no hassles. The food was very good.the rooms are standard, but clean, the tubs are tall and a challenge to get into . The corridor lights are motion detector but not all of them so you need to know... More 

1 Thank prtravel

84 photos of this hotel

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Business Centre/Function Rooms (1)
Hotel & Grounds (15)
Room/Suite (15)
Bathroom (11)
View from Room (10)
Dining (2)
Other (15)

Management photos: Courtesy of the property manager

All Management Photos (15)
Bathroom (2)
Dining (1)
Room/Suite (2)
Hotel & Grounds (1)
Other (9)
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  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Oum Palace hotel remains devoted to your satisfaction, at your arrival you will appreciate the warmth and natural conviviality of our services, rooms, restaurants gastronomy and buffets, sauna, hammam, massage, fitness centre, etc……. ... more   less 

Additional Information about Oum Palace Hotel

Address: 12 Rue Kamal Mohamed, Casablanca 20000, Morocco
Region: Morocco > Grand Casablanca Region > Casablanca
Price Range: $101 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oum Palace Hotel 4*
Number of rooms: 101
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Hotel Style:
#24 Spa Hotel in Casablanca
#37 Luxury Hotel in Casablanca
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Questions & Answers

Questions? Get answers from Oum Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room at top floor seems to be good.”
 of 5 bubbles Shahariar-BGD, 27 Jun 2016 | Read review
“Do not get what they call a 'suite' - dirty and only a larger room than a regular room”
 of 5 bubbles E196UIloris, 23 Oct 2015 | Read review
“Maybe try to get a room on the back side of the hotel. The front side only looks out on an ugly, half abandoned high rise.”
  • Abandoned floors in the high rise across the street.
  • View from the 6th floor out to the street.
 of 5 bubbles GregCutler, 7 Nov 2014 | Read review
“Higher up may be better.”
 of 5 bubbles RodneyL166, 27 Apr 2014 | Read review
“No swimming pool”
 of 5 bubbles prtravel, 24 Dec 2013 | Read review
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