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Eden Andalou Hotel Aquapark & Spa

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3,925 Reviews from our TripAdvisor Community

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Showing 1,540: English reviews
Salisbury, United Kingdom
Reviewed 1 week ago

We stayed at the Eden Andalou from 11 to 15 November 2016, just a long weekend. It was an Easyjet deal, flights from Bristol, and all-inclusive. Luckily the weather was sunny, totally clear skies and able to sunbathe all day - it can be changeable at this time of year. The hotel was fully booked with delegates to the big...

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Helpful?
1Thank Osborne51
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear guest, Thank you for the time you have taken to write such a nice review. The team and I are delighted you enjoyed your stay with us, the service and amenities of the Eden Andalou Aquapark & Spa. We are delighted that you had an “an excellent short break holiday” and that you recommend our hotel. Your satisfaction is...

Reviewed 2 weeks ago

My friends and i just stayed for a long weekend at the Eden Andalou and had a fantastic short break. The hotel wasn't far from the hotel and the security on the gate makes you feel at ease. The grounds of the hotel and the property are beautiful and just perfect to make you feel the culture. Check in took...

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Helpful?
Thank BeardedAngel26
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Guest, Thank you for sharing your recent experience at Eden Andalou Aquapark & Spa with us. We are very pleased to hear that you enjoyed your stay, our rooms, Aquapark, excursions, and all facilities. Service is incredibly important to us and we are very happy that you found our staff amazing. Please do let us know whenever you are...

Reviewed 2 weeks ago via mobile

WOW !! What terrible service and treatment from this 'so called 5 star hotel ' we ( my wife and 3 daughters ) and my brothers family arrived at the hotel on the 07.11.2016 in the evening and went to check in. Whilst waiting I was showing my daughters the aqau park at which point I was told that my...

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Helpful?
4Thank haji001
California
Reviewed 2 weeks ago

Rooms were large, and pool looked nice. The weather was not really pool weather, so we didn't try it. Fairly quiet. Lighting was not very good in the rooms. No outlet in the bathroom or anywhere near a mirror for a hair appliances. Had the breakfast buffet, which was quite reasonable and had quite a few choices for a couple...

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Helpful?
Thank gggCalifornia
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Guest, Thank you so much for taking the time to post those few lines about your recent stay at the Eden Andalou Aquapark & Spa. We are very pleased to read that you had such a great experience with us and that you enjoyed the rooms, the buffet of the Atlas Restaurant and our restaurant ''Le Fez''. Please note...

Reviewed 2 weeks ago via mobile

It was a very relaxing holiday. The weather was not great and the pool water was very cold. The aqua park across the hotel was good but the water was freezing too, so most of the holiday spent in the room. Food was great and the noodles were amazing outside. I went in September so it was understandable. I think...

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Helpful?
Thank nasimab
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Guest. Sunny greetings from Marrakech. Thank you for staying with us and for sharing your feedback. We were happy to know that you appreciated the hotel, the “amazing” food served in the Atlas restaurant buffets and all falicities. Please note, that since the 15th of Novembre our Aquapark, its waterslides and pools are heated to make sure that our...

Warsaw, Poland
Reviewed 2 weeks ago

I booked here as one of the last remaining places with rooms during a large conference. I thought that was because of the location - about 20 minutes out of town - but quickly learned that there were a lot of other things wrong with this property as well. The rooms were poorly lit, probably to hide the poor cleaning....

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Helpful?
1Thank bvh520
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Guest, We would like to thank you fisrt for your visit at Eden Andalou Aquapark & Spa and for your review. We are truly sorry to read your comment, which are not reflecting the high and exceptional standards of service we are aiming for. Let us explain to you and to our readers and future customers the mentioned points:...

Reviewed 2 weeks ago

The waterpark was great, we enjoyed the food, the rooms were comfortable, the staff were friendly & helpful. However, overall the entertainment was much louder than required & the full blast disco under our room until well past 1am at the weekend was ridiculous (apparently supposed to stop at 1am but carried on later) we had to turn the TV...

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Helpful?
1Thank Miranda M
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Miranda, Sunny greetings from Marrakech. Thank you for the lovely feedback regarding your recent visit and thank you for staying with us during your recent stay in Marrakech. We are pleased to read that you enjoyed the Eden Aquapark and the other facilities of our hotel and we thank you for recognizing the dedicated work of our staff, your...

Reviewed 2 weeks ago

My stay here was excellent, especially with the support of guest relations officer Amal and Khadija. Amal English is very good and she is very responsive too, thank you. The room was tidy, response staff, nice food...always a good deal on the all inclusive. The Atlas mountain peak can be seen immediately outside the hotel. I would definitely recommend this...

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Helpful?
Thank Marlon B
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Marlon, Sunny Greetings from Marrakech Thank you for staying with us and for sharing your feedback. We are very pleased to know that we meet your expectations and let you remember our dedicated staff, service, facilities and varied entertainment program. Your kind words have been shared with the team and we all are looking forward to welcoming you again...

Geneva, switzerland
Reviewed 3 weeks ago

Expensive for the kind of ambiance and comfort offered: - nice swimming pool but cold, sprawlin, fortress like buildings where children would get totally lost (and adults did too. Don't find yourself with a key that does not open the room as you would have to walk a mile back as there is no phone in the endless corridors. -...

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Helpful?
1Thank Wanderpaths
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to write your feedback on Tripadvisor. We are sorry for the disagreement during your check-in. We regret that you have not found our buffet to your liking. We receive an average of 400 customers per stay and we aim to please everyone, but we can never achieve 100%.Dinner is served...

New York City, New York
Reviewed 3 weeks ago via mobile

Eden Andalou in Marrakesh is in reality at the level of a standard 2-3 star hotel in countries like Morocco. Rooms are large, food mediocre but edible, water pressure and temperature unreliable, my towel had a big tear in it, but the staff seem to keep it clean. So nothing special - not terrible not great. I travel a lot...

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Helpful?
2Thank Dan2274
EdenAndalouY, Sales promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Dan, Thank you for having taken the time to share your recent stay at the Eden Andalou. Eden Andalou is filled to 50% of foreigners people, how can we not love them. The ''Black guest'' as you said are treated like all the other clients with warmth and kindness. Moreover, our hotel is welcoming the Niger delegation for the...

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Featuring 3 outdoor swimming pools in the Andalusian-style gardens and a 1600 m² spa is this environmentally-friendly hotel. It is 4 km away from Marrakech airport and offers views of the Atlas Mountains. The 250 suites spread over six riads and surrounding beautiful flowered patios. Domes carved stucco, zellij, white marble and Bohemian crystal dominate the 2 lounges, Oriental and Andalusian. They are equipped with a flat-screen TV, minibar and a balcony with views of the garden or mountains feature in the air-conditioned. Each modern suite has a separate seating area and a marble bathroom, free safe and Wi-fi. A hotel downtown, Andalusian Esplanade faces the gardens and 2 pools the Majorelle 25m long heated in winter, white pool 35 meters long lined with its wooden deck Teck. Atlas summits are facing you. Many bars and restaurants surround the Esplanade: The Fez (Moroccan restaurant), the international Atlas restaurant, the Mimosa pool bar and the Jazz Bar open alternately. Adjoining Aquapark offering over 17 slides and attractions (open from 01/04 to 31/10). The hotel has beach volleyball, basketball, mini football and ping pong courses. You can purchase souvenirs from the on-site gift shop, and Wi-Fi access is available throughout the hotel, including rooms. At an extra charge, additional facilities include a hairdresser, a fitness centre with coach and baby sitting service. A Kids Club offers entertainment in summer. Free transfers are provided to/from Jamaa El Fna Square is 5 km away. ... more   less 

Additional Information about Eden Andalou Hotel Aquapark & Spa

Address: Km 4, route d'Amizmiz, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $113 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eden Andalou Hotel Aquapark & Spa 5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Eden Andalou Spa And Resort
Eden Andalou Marrakech
Eden Andalou Hotel Marrakech
Hotel Style:
#136 Spa Hotel in Marrakech
#149 Luxury Hotel in Marrakech
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Questions & Answers

Here's what travellers have asked, with answers from Eden Andalou Hotel Aquapark & Spa staff and other travellers.
244 questions
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london

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Questions? Get answers from Eden Andalou Hotel Aquapark & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to be far away from the disco (avoid room 360 !)”
 of 5 bubbles 935mirandam, 17 Nov 2016 | Read review
“You don't need to choose between family and standard there is no différence except the price”
 of 5 bubbles felkhaz, 23 Oct 2016 | Read review
“early night - away from the pool/ main area. terrace added and extra special touch and great if you want to sit out while kids sleep”
 of 5 bubbles SueB-Horsham, 19 Oct 2016 | Read review
“Try the Oriental Suite maybe to get the best ? 3000 MAD per night!”
 of 5 bubbles , 10 Oct 2016 | Read review
“all rooms are top class”
 of 5 bubbles rushcam, 5 Oct 2016 | Read review
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