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Sofitel Marrakech Palais Imperial

2,029 reviews
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Traveller (847)
Room & Suite (328)
Pool & Beach (141)
Overview
  • Excellent60%
  • Very good22%
  • Average10%
  • Poor5%
  • Terrible3%
Travellers talk about
“pool area”(36 reviews)
“breakfast buffet”(21 reviews)
“junior suite”(21 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Rooms
Mar. 5Mar. 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,029)Write a Review
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261 - 265 of 633 reviews
Reviewed 20 April 2015

The highlight of the trip was the butler, Mustafa, who came with the suite. Anything we needed, restaurants or massages, he booked it, also giving us some really good suggestions. Hotel is so convenient to walk to the Medina. The pool area is spacious and...More

Thank katrina a
Response from AhmedBenkirane, Directeur général at Sofitel Marrakech Palais ImperialResponded 21 April 2015

Dear guest, Thank you so much for your comment very important to us in other to better serve you during your next stay. I will share your comment with the whole sofitel team especiallt your butler mustapha. Best regards Ahmed Benkirane Hotel manager

Reviewed 19 April 2015 via mobile

Our tour group chose this hotel for us to stay. I paid the single supplement and was assigned a room all to myself. The good news stopped here. My room faced the pool and garden. The view was beautiful. But the minute i walked in,...More

Thank travelat70
Reviewed 18 April 2015

I stayed there on my last trip this march. The location is great, it's about 10 mins walk to reach that famous big market, 10 minutes taxi to their biggest mall, and about 15 mins taxi to other famous attraction. But then, 1. I got...More

2  Thank Yudith P
Response from AhmedBenkirane, Directeur général at Sofitel Marrakech Palais ImperialResponded 20 April 2015

Dear guest, I am sorry that such services did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured...More

Reviewed 17 April 2015

Iam a loyal customer of Accor for several years and by far, unfortunetly Sofitel Marrakech Palais Imperial did not meet my expectation it was great start actually, as they gave me an upgrade to one of their suite because of the membership but then i...More

1  Thank Agus S
Reviewed 16 April 2015 via mobile

We have enjoyed our five night break at this hotel. Probably only niggle I would have is that when we asked the Concierge how long it would take to get to a particular restaurant he said it would take at least half a hour. It...More

Thank NickyM680
Response from AhmedBenkirane, Directeur général at Sofitel Marrakech Palais ImperialResponded 17 April 2015

Dear guest, Thank you so much for your comment regrading your stay with us. I am very sorry that such services did not meet your expectation ,please be sure that the necessary measure had been taken in other to avoid such inconvinience. Best regrads Ahmed...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Spa
Pool
Bar/Lounge
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Pool
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$178 - US$560 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Business Hotel in Marrakech
#66 Spa Hotel in Marrakech
#84 Luxury Hotel in Marrakech
#96 Family Hotel in Marrakech
#185 Romantic Hotel in Marrakech
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$178 - US$560 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Business Hotel in Marrakech
#66 Spa Hotel in Marrakech
#84 Luxury Hotel in Marrakech
#96 Family Hotel in Marrakech
#185 Romantic Hotel in Marrakech
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (847)
Room & Suite (328)
Pool & Beach (141)
Dining (90)
Amenities (24)
Family and Play Areas (6)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Lin M
29 January 2018|
AnswerShow all 4 answers
Response from Leslie W | Reviewed this property |
I don’t know about parking as we didn’t need it, but there was no charge for the swimming pool and the towels were free.
1
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Mac M
20 January 2018|
AnswerShow all 3 answers
Response from LouisSaintCalbre | Reviewed this property |
Hey, Not sure about the deal u can get. We got two suites each with two bedrooms and bkfst included. Somewhere around 450 per night. Then we also walked across the street often for lunch and diner. Lunch is decent at the... More
1
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Krzysztof S
3 December 2017|
AnswerShow all 3 answers
Response from Gail D | Reviewed this property |
We only travelled by taxi - I suggest that you contact the hotel direct to see if you can reserve parking. Sorry I can’t be more help.
0
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Room Tips
"Nice in overall"
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"Prestige Suite add that extra bit of luxury."
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"Swimming Pools view"
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"We had room 78 ground floor and the cleaner was exceptional even leaving little Norse using petals..."
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