Grand Plaza Marrakech
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About
Finding an ideal quiet hotel in Marrakech does not have to be difficult. Welcome to Opera Plaza Hotel, a nice option for travellers like you.
Rooms at Opera Plaza Hotel offer a flat screen TV, air conditioning, and a minibar providing exceptional comfort and convenience, and guests can go online with free wifi.
A concierge and room service are some of the conveniences offered at this hotel. A pool and free breakfast will also help to make your stay even more special. If you are driving to Opera Plaza Hotel, free parking is available.
While staying at Opera Plaza Hotel, visitors can check out Marrakech Train Station (1.4 km) and Jemaa el-Fnaa (2.6 km), some of Marrakech's top attractions.
Marrakech has plenty of French restaurants. So when you’re here, be sure to check out popular spots like Restaurant of La Maison Arabe, Terrasse des épices, and Palais Jad Mahal, which are serving up some great dishes.
Plus, during your trip, don’t forget to check out some of the popular architectural buildings, such as Bahia Palace, Ben Youssef Madrasa, and Koutoubia Mosque and Minaret.
Opera Plaza Hotel puts the best of Marrakech at your fingertips, making your stay both relaxing and enjoyable.
Location
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Breakfast was served by the pool, with more choice than at the Red Hotel; including omelettes cooked to order. Most of the restaurants in the hotel were closed again, apart from the pool bar / restaurant, which provides good light meals (pizza, pasta etc.), there are however a number of good local restaurants nearby. The hotel is located in the new city (some distance from the old part of Marrakech) opposite the train Station (for Casablanca and the north) and coach station (for Agadir and the south), and a 15 minute cab ride from the airport making it a good location for onward travel within Morocco.
The first night i went to the lobby and mentioned that there was an issue with the wi fi on our room, the guy in the front desk explained the they have multiple networks available and that we should be able to connect to anyone of those networks and that i should be able to use the same password. I try at the lobby and it works so i head back to the room but unsuccessfully try for an hour before i give up.
Next day when we come back from doing some shopping i went again to the lobby and stated that the internet issue was in the room. The woman at the front desk told me not to worry that they will send the it guy to check. I got to my room and organize all the shopping in our luggage so I estimate about 40 minutes but nothing about the it guy. I decide to try again to connect but none of the networks worked.
I decide to call and they told me again that the will call the it guy to go and check. At this point the longer i wait for the internet the longer i will have to stay awake to check my emails so even if we are in vacation mode is getting a bit annoying .
At this point half an hour have pass and i have done nothing but try to connect. I did got connected for about 2 minutes which was enough for me to be able to read a couple emails and start writing an urgent reply which unfortunately i was not able to send since i got disconnected again. So i decided to call again this time the same woman answer and i try to explain that i have being waiting for an hour and a half and no-one has show up, to this she told me pretty much to hang up so she can call the it guy and the she would call me back right away. Guess what, half an hour later i am still waiting for that call and at that point i am just to tired to check my email so i called back to let her know that i could keep waiting any longer and that i would be going to bed so she can forget sending anyone to my room. She was then rude and told me that they have already check and that it’s working. Well i check once again and still nothing. I work on IT so i know a bit about networks so i am sure it work near the router but is not strong enough to work in my room period. Bottom line If you need wi fi, my advise is to find another hotel or you will end up having as much fun as i have with this one.
Btw the hotel is nice but i would never use it for business or even vacation.
Breakfast by the pool was just a beautiful experience was very quiet as we went in October off peak time.
The hotel is very close to amenities the train station was a 2 minute walk which had KFC and McDonald's on site.
The hotel staff are very friendly we went in October and the AC in the rooms is turned off from 1st October however as it was 37 degrees we requested for the AC be turned on whilst we were there the reception staff said they would speak to management and in the meantime they gave us a fan for the night the next morning we came back from breakfast and our AC was on. I would most definitely go back again.
The rooms are clean however the bathroom was a total let down. The toilet had plumbing issues all week and did not flush even though they came to fix. It was all rusty inside and brown, rotten which needs total replacing. We had to flush several times for the waste to go but still did not work which wasted a lot of time. (There are no bidets in the toilets) The bath was way too high which is not good for anyone.
One other thing is that they didn't place sufficient toiletries for each of us and when asked they came after a very long time. Room service and waiting times needs Improving as it is currently very very slow.
In terms of housekeeping they made a good effort but please don't touch or throw away things that are kept on the bedside which is not appropriate as all rubbish would be on the floor or in the bin. Rooms were not vacuumed every day either. Also there were no face tissues, slippers or tea making facilities which isn't great for a 4 star as we were expecting this.
WiFi is free however at the balcony area there was no connection (city view)
Staff are very polite apart from a few that let's the hotel down as when we first walked in they just stared at us and we did not receive a warm welcome. First impressions count! Also the lady receptionist opened up the first passport and said we don't have a booking when she should first ask who's name it is under. Maybe she needs further training.
Overall it is a good hotel but with the above tweaks it will be fabulous.
Thank you.
Formal complaint emailed and sent to Front Office Manager but unfortunately he did not response to our complaint since february 2022 till now, we have forwarded this matter to reservation manager but again we were ignored and we understood that the problem from management and affected all staff, nobody care so we paid money to received extremely bad and dangerous behaviour that our lives was in risk after what happened so this hotel is very very very danger to stay and I wont recommend anyone to stay otherwise any problem nobody will listen or help or even solve it plus the danger if you complaint.
However, this matter forwarded to booking.com management for fully investigation and hopefully will sort it as soon as possible otherwise we may take a legal case against booking.com for not provide safety of its customers.
The room didn’t have a kettle or iron. I requested a couple of things to be ironed which came out further creased. Of course I complained and had to request that I wasn’t paying for the service. No apology or compensation.
When we checked in we weren’t told the basics about things to do at the hotel, where things were and about city tax. They didn’t have a printed map to show us main points of interest. When we asked questions, just felt like we were hassling the reception staff. Also each time we had approached the staff they would finish their conversation before acknowledging us, many times walking off to return a minute or 2 later.
Drinks by the pool 2 doubles and a mixer £35 - that’s more than a posh bar in london!
When we walked down to breakfast daily..the crep maker, eggs lady and traditional bread maker all looked at me up and down. Yes I’m a female and yes I wear shorts/dresses in 15-17 degrees .. but there was no need for them to communicate in the Moroccan language about what I was wearing or look at me up and down. Simply rude.
I personally would not recommend!
The hotel is OK; not dismally bad, just an unusual combination of the mediocre and the irritating. Room was basic but not bad. The air conditioning worked well. Generally clean but quite tired looking decor. Room service often didn’t turn up so on a couple of days the room wasn’t cleaned. Not a big deal really but not great either.
I was looking forward to the Havanita wine and cigar bar advertised. Disappointing that it is permanently closed - this should not be advertised if not available. Melkis the traditional Moroccan restaurant actually has the same menu as the pool bar so there’s no real difference of experience other than you’re indoors. Pool bar very expensive for the basics like soft drinks. Other restaurants advertised in reception were not open. If you want to eat definitely go out of the hotel; Dameh is good and worth trying.
Pool areas is nice and well laid out.
TUI app is useful but clunky and not intuitive. Electronic boarding passes are there if you look for them but confusingly the app says they’re not available.
Overall, not a bad place to spend a week but too many niggles to make it a memorable experience. Would not return to the Opera Plaza as there are too many alternatives.
"Make time for the full spa experience if possible but get the hammam no matter what!"Read full review
"Ensure your room is cleaned during the day while you are out. They came everyday after 4pm when I was back from meetings and tired."Read full review
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