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Hotel Atlas Asni

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Hotel Atlas Asni
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1,079 Reviews from our TripAdvisor Community

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Showing 313: English reviews
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Reviewed 3 days ago NEWvia mobile

Very dissapointed with our trip to this hotel. Can imagine once upon a time it was very grand and ahead of its time,unfortunately not anymore. The staff in general were rude,unhelpful and don't know what customer service is. At 1st i put this down to maybe cultural differences but soon realised when they wanted a hefty tip they actually could...

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Helpful?
Thank Clare C
Minneapolis, Minnesota
Reviewed 6 days ago NEW

In a good location. Nice clean rooms. The staff was fun! Just check your receipts for accuracy! Our tour guide didnt do a good job. Otherwise if in Marrakech this hotel is in the right place for easy access to the sites you want to see.

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Helpful?
Thank ken h
Thomas C, Responsable relations publiques at Hotel Atlas Asni, responded to this review

Hello Ken H, Thank you for choosing Atlas Asni for your holidays. We hope to receive you again during your next visit to Marrakech. See you soon. The Atlas Asni Team

Reviewed 1 week ago NEWvia mobile

Very good location. Walking distance to menara mall and other shops/hotels. Friendly and polite staff. Very Poor choice in breakfast. Glasses and tables are not clean (5days). Nice pool and green area.

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Helpful?
Thank amine b
Thomas C, Responsable relations publiques at Hotel Atlas Asni, responded to this review

Hello Amine B, Thank you for your visit. We are glad you have enjoyed your holidays with us, it is our pleasure to serve you. We hope you will renew your visit soon. The Atlas Asni Team.

Sahagun
Reviewed 2 weeks ago via mobile

Arrived tired at 7pm from a day trip to 3 person staffed reception without acknowledgement Eventually was checked in-not friendly or helpful or courteous. No toilet paper in the bathroom. Was laughed at by the wonderful woman at reception for requesting it be provided- seriously. 3 hours later after 2nd trip down to reception waalaa finally corrected. No wifi in...

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Helpful?
Thank Caminojohn2014
Thomas C, Responsable relations publiques at Hotel Atlas Asni, responded to this review

Hello Caminojohn2014 Thank you for expressing your opinion on Tripadvisor. We try hard to satisfy our customers and we attach the utmost importance to there opinions. Quality service is a top priority for our hotel, we are sincerely sorry for your misadventure. We hope that you will show us trust again. The Atlas Asni team.

Florida, Usa
Reviewed 4 weeks ago

This the hotel was below expectations. The bathrooms were moldy and the rooms very basic. The sliding glass door to the balcony didn't lock and the staff couldn't get the safe to work even for a fee. The breakfast was very basic. Overall, the only nice area in the hotel is the lobby, the rest is shabby and in need...

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Thank 3CuteVagabonds
Thomas C, Responsable relations clients at Hotel Atlas Asni, responded to this review
Google Translation

Bonjour 3CuteVagabonds, Merci pour votre commentaire. Nous nous excusons pour les désagréments que vous avez rencontré, nous tâcherons d'y remédier...

Stockholm, Sweden
Reviewed 16 November 2016

I stayed here when hosting an international conference for more than 1000 delegates across the street. I would NEVER have stayed here if I was able to chose. In fact, I was very close to checking out and move to a better hotel and pay myself. Untidy rooms, poor breakfast meny, very limited meny in the only restaurant, poor internet...

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1Thank sekajm
Thomas C, Responsable relations publiques at Hotel Atlas Asni, responded to this review

Hi sekajm, Thank you for sharing your opinion with us on Tripadvisor. We are truly sorry about the inconveniences during your stay. Please know that we are taking your remarks very seriously and we will do all our best to improve what’s necessary. We really hope you will be able to trust us again. Atlas Asni’s team.

London, United Kingdom
Reviewed 1 November 2016

23 of October I stayed for 4 nights with my 2 friends airport coach stops just outside the hotel which is very convinent mall minara is 5 minutes walk away which has supermarket and cafe taxi stand is right outside 20 dhs to go to the old town 1 night v walked to katoubi mosque and El finnah it's very...

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Helpful?
Thank Farah120
Thomas C, Responsable relations publiques at Hotel Atlas Asni, responded to this review

Hello Farah120, Thank you very much for your comment & for the four stars you gave to us! We are so happy to hear that you are enjoyed our hotel, We hope to see you soon, Atlas Asni's team

Toronto, Canada
Reviewed 25 October 2016 via mobile

Beautiful pool and grounds, striking lobby, modern and clean. Stayed 2 nights as part of Trafalgar Costsaver tour and by far the best place we stayed in Morocco. I have lowered the rating because of the very unfriendly response from staff. For example, after I ordered wine at the bar for myself and two friends ( all staying at the...

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2Thank torontogal-99
Thomas C, Responsable relations publiques at Hotel Atlas Asni, responded to this review

Hello torontogal-99 Thank you for expressing your opinion on Tripadvisor. We attach the utmost importance to our customer’s opinions, therefore, we take yours very seriously. Quality service is a top priority for our hotel, we try hard to satisfy our customers but there are days where we dont perfectly succeed. We are sincerely sorry for your misadventure and hope that...

Utrecht, The Netherlands
Reviewed 11 October 2016 via mobile

As a @transavia airline flight #HV5754 passenger, Transavia placed us in this hotel after the flight was cancelled due to a technical malfunction. The hotel staff was friendly and let us stay in our rooms the full day. So a thumbs up to the hotel and all staff for the flexibility and good service offered!

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Helpful?
Thank Marco D
Thomas C, Responsable relations publiques at Hotel Atlas Asni, responded to this review

Dear Marco, Hope to see you again to make you live another good experience at the Hotel Asni. See you soon! Atlas Asni's Team!

Madrid
Reviewed 9 October 2016 via mobile

Quite frankly, i was disappointed with my stay here. Firstly we booked a double room and we were given a twin room as there were no double rooms available. This was rectified the next day, however i had to remind them twice. The staff at the reception do not speak very good English and weren't very informative. For example breakfast...

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Helpful?
Thank ih_e99y
Thomas C, Responsable relations publiques at Hotel Atlas Asni, responded to this review

Dear Ih_e99y, We are sorry to see that your stay went wrong. That may be a misunderstanding. Hope to see you again, personally, to make you live a different experience at the Hotel Asni. Atlas Asni's Team.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Set in a garden lined with palm trees, this hotel is 3 km from Jamaâ El Fna Square. It offers an outdoor pool, a fitness centre and a spa.The air-conditioned guest rooms are equipped with a TV and have views of the garden or the swimming pool. Each spacious room features Moroccan decorations. All rooms have a marble bathroom.A buffet breakfast is served every morning at Atlas Asni. Guests can enjoy a drink in the hotel bar or use the free Wi-Fi access in the lounge.The spa at the 4-star hotel Atlas Asni includes a sauna and hammam. Massages are available upon request.With free public parking nearby, Marrakech International Airport is only 5 km away. ... more   less 

Additional Information about Hotel Atlas Asni

Address: Avenue Mohammed VI | Street Mohammed VI, Marrakech 40020, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $63 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Atlas Asni 4*
Number of rooms: 334
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Also Known As:
Atlas Marrakech
Atlas Asni Marrakech
Hotel Style:
#157 Luxury Hotel in Marrakech
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Atlas Asni staff and other travellers.
11 questions
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Preston, United Kingdom
over a year ago

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Questions? Get answers from Hotel Atlas Asni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont stay here!”
 of 5 bubbles sekajm, 16 Nov 2016 | Read review
“Rooms don't have kettle or water.”
 of 5 bubbles Farah120, 1 Nov 2016 | Read review
“Try a different hotel.”
 of 5 bubbles jamescH8027RE, 17 May 2016 | Read review
“Ask for a room with a view to the mountains”
 of 5 bubbles mislouro, 15 Apr 2016 | Read review
“choose a room looking at the pool on the third, forth and fifth floor”
 of 5 bubbles omarguemouri, 11 Apr 2016 | Read review
5 of 5