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Dar es Salaam Serena Hotel

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Dar es Salaam Serena Hotel
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592 Reviews from our TripAdvisor Community

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Showing 514: English reviews
Paris, France
Reviewed 13 September 2015 via mobile

The rooms are quite big with a nice setting. Very clean and comfortable! Breakfast is ok too. Enjoyed my stay apart from the fire Alarm that went on one morning, had to run six floors down to the street along with the panicking crowd... Anyhow will certainly come back again.

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Helpful?
Thank Aznavour33
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Aznavour33, Thank you for sparing time to share your experience following your recent stay with us. We are delighted to note that we met your expectations and your comments will be shared with all the staff; whom I'm sure will feel motivated. Sorry about the fire alarms that went off that morning - our team investigated the cause of...

Uxbridge, United Kingdom
Reviewed 10 September 2015

I usually stay at the wonderful Protea Courtyard Hotel but was asked to stay here for meeting purposes. i have stayed at Serena Hotels across East Africa and this is certainly the poor relation. The check in of our group was farcical and took well over an hour as they had messed up the bookings.We had all been up since...

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Helpful?
Thank Martin C
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Martin C, Thank you for taking time to share your unpleasant experience during your recent stay with us. Your experience is certainly not representative of the high quality standards and principles that Serena Hotels stand for; the sheer frustration and inconvenience caused to you is highly regrettable - kindly accept our sincere apologies. Your comments received our full attention...

Reviewed 10 September 2015

The Hospitality charming at every level of staff.It amazed me.Of course there is the standard forced smile in most hotels by staff but here the smiles were personalised and eye contact maintained whenever I got to talk to any staff. I recommend rooms overlooking the backyard garden

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Helpful?
Thank Peter W
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Peter W, Thank you for sparing time to share this amazing review! There is no greater satisfaction in our industry than hearing that we exceeded guests' expectations - we are happy to note that we excelled in your case! Your comments will be shared with all the staff whom I'm sure will be elated and motivated. Once again, thank...

Dar es Salaam, Tanzania
Reviewed 9 September 2015

Service - average. Room - below average Conferencing facilities - good (but service average) Slightly peeved, I was locked out of my room three times in just over 24 hours. I was booked for two nights but despite repeated visits to the reception they never updated their system. Like i said, Service - average

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Helpful?
Thank Nita o
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Nita O, Thank you for taking time to share your unpleasant experience during your recent stay with us. Our aim is to surpass our guests' expectations but regret that this was not achieved in your case. Please rest assured that we have taken remedial measures to address the issues highlighted in order to ensure service gaps are not experienced...

London
Reviewed 6 September 2015

Stayed for recent business conference. Rooms spacious and clean. Upon arrival experienced a few problems due to overbooking of hotel rooms however staff soon were able to sort out the problem. Staff found to be extremely courteous and keen to engage in conversation politely with customers. They would go out of their way to open doors and always often a...

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Helpful?
Thank artee34
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Artee34, Thank you for taking time to give us feedback with regards to your recent stay with us. We are pleased to note that in spite of the initial mishap during check-in, our staff more than made up for the mistakes thereby enabling you to enjoy your stay with us! Our staff are our greatest assets and therefore, we...

JHB
Reviewed 6 September 2015

Spacious rooms, quiet and comfortable. Restaurant food in good. Breakfast is nice but service is terrible. Dont expect a coffee with less than a 15 minute wait and waitrons appear uninterested. Check out process a bit slow.

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Helpful?
Thank Tim J
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Tim J, Thank you for taking time to share your feedback and we are happy that you enjoyed your stay with us. Our aim is to surpass our guests' expectations but regret that thus was not achieved in your case especially in as far as service delivery is concerned. Please rest assured that necessary remedial measures have been instituted...

Seattle, Washington
Reviewed 4 September 2015 via mobile

While on business in Dar Es Salaam, I stayed at the Serena hotel. This is definitely not a 5 star hotel but it is a great hotel to stay in if visiting Dar Es Salaam. The hotel staff were very accommodating and there to assist with anything I needed. The staff made wonderful suggestions concerning getting around town and restaurants....

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Helpful?
Thank JRay1911
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear JoshJ1911, Thank you for taking time to review our hotel. We are delighted that you enjoyed your stay with us and your comments will be shared with all the staff. It is refreshing to note that our staff were helpful to you during your stay and I'm sure they will be motivated by your comments. Once again, thank you...

Reviewed 31 August 2015

I wanted to write a review for the ground floor restaurant to the right after you enter the hotel - not sure of the name or whether this is the right place. We were not staying at the hotel but a colleague took us to the restaurant, highly recommending it. Can't recommend it enough - not only is the food...

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Helpful?
Thank Savit
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Savit, We appreciate your comments following your recent dining experience at our Jahazi Seafood restaurant. Its an absolute delight to note that Chef Joyce and her Jahazi team were able to exceed your expectations and rest assured that your review will be shared with them. We strive to offer the freshest seafood and impeccable service in Dar, and we...

Brussels, Belgium
Reviewed 30 August 2015

We stayed in Serena for two nights. The hotel is very nice, very close to the centre and the beach. The receptionists were very friendly and helpful. The rooms are well equipped.There was a free wifi, too. The breakfast and dinner (buffet style) were excellent. The staff was friendly although a bit slow.

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Helpful?
1Thank Myska74
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Myska74, Thank you for taking time to review our hotel. Its always a delight to read positive reviews from our guests and we are thrilled to that you enjoyed your recent stay with us! Your review will be shared with all the staff who will be very motivated and inspired. We appreciate your comments and look forward to hosting...

Doha, Qatar
Reviewed 28 August 2015 via mobile

My wife, two young daughters and I stayed there for 7 nights and were not disappointed in any way, shape or form.....let's start....Clean? Yes, very! Food? Lovely! Breakfast? Scrumptious and brilliant buffet! Pool? Clean, well maintained! Staff and service? Just brilliant! WiFi? Excellent and fast throughout the entire hotel and outside areas! Business Centre? Well equipped and maintained! Money exchange?...

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Helpful?
Thank Kartik P
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear KartikPurohit, Thank you so much for sparing time to share this amazing and detailed review of our hotel. There is no greater satisfaction in our industry than hearing that we exceeded our guests expectations! Our staffs are our biggest asset and I am delighted that they made your stay comfortable and relaxed. Rest assured that we will continue to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more   less 

Additional Information about Dar es Salaam Serena Hotel

Address: Ohio Street | P.O. Box 791, Dar es Salaam, Tanzania (Formerly Moevenpick Royal Palm Hotel Dar es Salaam)
Region: Tanzania > Dar Es Salaam Region > Dar es Salaam
Price Range: $301 - $554 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dar es Salaam Serena Hotel 5*
Number of rooms: 230
Reservation Options:
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Also Known As:
mövenpick Dar Es Salaam
Dar Es Salaam mövenpick
Hotel Style:
#6 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
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Questions & Answers

Here's what travellers have asked, with answers from Dar es Salaam Serena Hotel staff and other travellers.
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Questions? Get answers from Dar es Salaam Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better...!”
RickT235, 10 Mar 2017 | Read review
“Try to get a Garden View.....”
enriquem508, 16 Feb 2017 | Read review
“ideally Choose the room facing the garden and not the city view”
956amitm, 8 Jan 2017 | Read review
“One facing the sea or garden”
SandipB583, 23 Dec 2016 | Read review
“Ask for 7th floor facing the sea”
peterw957, 21 Nov 2016 | Read review
5 of 5