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Dar es Salaam Serena Hotel

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Traveller (281)
Room & Suite (73)
Dining (44)
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Overview
  • Excellent26%
  • Very good51%
  • Average19%
  • Poor3%
  • Terrible1%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Outdoor pool
Non-Smoking Rooms
Airport Transportation
Family Rooms
5 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (681)
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Traveller rating
160
282
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23
11
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160
282
120
23
11
Show reviews that mention
All reviewsexecutive floorbuffet restaurantbusiness districtstar hotelroom servicebusiness hotelswimming poolmain restaurantbusiness tripan upgradeprawnseast africacomfortable stayrooms are spaciouscleaning staffstayed here for one nightenjoyed my stay
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161 - 165 of 596 reviews
Reviewed 17 May 2016

It was almost exactly a year to the day I last stayed at the Dar es Salaam Serena Hotel as I was in town to attend another edition of the Swahili Fashion Week. I was told that around the time of my stay the hotel...More

Thank Safariafficionado
Reviewed 3 May 2016

I have stayed at the Serena during a work trip and have to say that I was well received. Even though the hotel is currently doing renovations, it has not really impacted my stay. I can also see how elegant this hotel will look after...More

Thank pdesco
Response from SerenaHotels, Deputy General Manager at Dar es Salaam Serena HotelResponded 27 May 2016

Dear Pierre Descoteaux, Thank you for taking time to share your experience with us. We are elated that you had a delightful stay and that the renovations work did not interfere with your comfort in any way! We take security issues very seriously and I'm...More

Reviewed 30 April 2016 via mobile

Serena continues to be an excellent choice for business travellers. It is centrally located in downtown Dar close to the business district. The hotel lobby is undergoing renovation and is closed off. The hotel shows signs of aging. The carpets are a tad worn, the...More

Thank Anas W
Response from SerenaHotels, Deputy General Manager at Dar es Salaam Serena HotelResponded 27 May 2016

Dear Anas W, Thank you for taking time to review our hotel following your recent stay. We are delighted that you enjoyed your stay with us in spite of the ongoing renovations! As your rightfully pointed out, our location is very prime in the central...More

Reviewed 20 April 2016

Serena Hotel was just the best---I stayed here twice during a recent business trip to TZ. Each and every member of the staff was extremely friendly and helpful from start to finish. They helped me arrange all transportation very easily, even at odd hours. The...More

1  Thank Vaughn H
Response from SerenaHotels, Deputy General Manager at Dar es Salaam Serena HotelResponded 27 May 2016

Dear Vaughn H, We appreciate the time taken to share your experience. We are delighted to note that you enjoyed your stay and that our offer and service delivery was to your satisfaction. Your comments have been shared with all the staff and they will...More

Reviewed 18 April 2016

This hotel really went above and beyond in helping with anything I needed - including them I couldn't get one of the outlets to work, they fixed it and brought up a power bar to help. The rooms are VERY big and spacious. The staff...More

Thank amaanki786
Response from SerenaHotels, Deputy General Manager at Dar es Salaam Serena HotelResponded 27 May 2016

Dear Amaanki786, Thank you for taking time to give us feedback. We constantly strive to meet and exceed our guests' expectations and are delighted to note that we were able to achieve this goal during your stay with us. Your comments will go a long...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Spa
Outdoor pool
Details
Price range
US$226 - US$394 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$226 - US$394 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (281)
Room & Suite (73)
Dining (44)
Pool & Beach (18)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Hassan H
8 September 2017|
AnswerShow all 3 answers
Response from Ajei2000 | Reviewed this property |
The course is run independent of the hotel although hotel guests have access to the course and enjoy discounted rates on green fees. The value you get as a resident in the hotel is access to a private member's club and... More
1
Vote
PapaTosin
27 January 2017|
AnswerShow all 6 answers
Response from Sandip B | Reviewed this property |
The hotel is very flexible but you put your request early and don't check in at 3 am at least 5 am they will request to have your breakfast following day or depends on your booking plan . No doubt Serena dar Es salaam is the... More
1
Vote
craig m
14 August 2016|
Answer
Response from ewottermann | Reviewed this property |
Yes
0
Votes
Room Tips
"6th and 7th floor, pool facing"
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"even number rooms face the sea.."
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"Ask for a room with a golf course view otherwise you will be looking over the carpark"
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"no clue..."
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