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Dar es Salaam Serena Hotel

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558 Reviews from our TripAdvisor Community

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Showing 483: English reviews
San Jose, California
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 October 2014

It's a nice hotel located in the city center and for the most part, it is okay, but our overall experience there was just okay. Positives: comfortable and spacious room. Nice outdoor pool with warm water. Free wifi. Restaurant staff was friendly. Supermarket nearby. Not so positive: wifi was sooooo slow. It is ridiculous. I guess it's better than nothing... More 

Helpful?
Thank Mz_Adventures
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Guest, Thank you for taking time to give us feedback about your stay with us. We are happy to report that all the areas of shortcomings you highlighted to us have been addressed and I'm sure you will have a better experience on your next visit to Dar es Salaam Serena Hotel. Once again, thank you for your review... More 

Johannesburg, Gauteng, South Africa
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 October 2014

I was initially disappointed when, as a group we had to wait several hours before our rooms where ready. The hotel overlooks gardens and a cricket club towards the beach about half a kilometre away. If you are going to book a room the ones with even numbers have a view. The pool is great and the beds are big... More 

Helpful?
2 Thank Joy S
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Joy S, Thank you for taking time to review our hotel and we are sorry for the delay at check-in! We already shared your comments with the staff and Clara was recognized for her outstanding performance! We look forward to hosting you again in Dar es Salaam. Kind Regards Management More 

Level Contributor
3 reviews
3 hotel reviews
Reviewed 20 October 2014

I was there today at the restaurant for lunch with my friend, though i have insisted the staff that we need vegetarian food and ordered for penne pasta, the guy brought the food with meet sauce. It is a serious issue for me that they have made me to eat the meat, i was pretty sure for a moment that... More 

Helpful?
Thank Abraham R
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Abraham, Thank you for your review. We are extremely sorry for your terrible restaurant experience. There was definitely miscommunication mainly on our part and again we sincerely apologize for that. We pride ourselves as being sensitive to dietary requirements, allergies and religious requirements and even ensure that all our meats are halal! We definitely dropped the ball but it... More 

Brussels, Belgium
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 October 2014

Serena is a good hotel with well trained staff, a nice outdoor area and a lively bbq on Fridays, good wifi everywhere and reliable money change, transportation and laundry services. Would definately choose again when in Dar

Helpful?
Thank Franciscus S
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Franciscus, Thank you for taking time to review our hotel. We were delighted to note that you had a pleasant stay with us and your comments were shared with all the staff. We continue to invest heavily in staff training and development and we are happy that its paying dividends! We look forward to hosting you again. Kind Regards... More 

Park Forest, Illinois, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 October 2014

This is one Serena that diid not live up to my expectations.. I had to call several times for missing Bathroom linen to be replenished, the little extras like sewing kit, shoe buffer, toothpaste, comb etc were not provided. Though my booking had been confirmed and paid for as Superior King, I was put in a Twin room for the... More 

Helpful?
1 Thank Mustsee123
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Mustsee123, Thank your taking time to review our hotel. We are sorry for not living up to your expectations and thereby letting down our brand! Following your comments, necessary remedial measures were instituted and our ratings in Housekeeping and Front Office and have since improved. Once again, thank you for your feedback and we sincerely apologize for the bad... More 

Campbell
Level Contributor
146 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 29 September 2014

After navigating through miserable traffic and driving through the entrance, we smiled at the sight. A spacious lobby, great outdoor dining area, very nice rooms and refreshing pool...perfect for my two night stay. The breakfast buffets were delicious. For dinner we only tried their soups. The evening outdoor dining service was the low point of our stay. It took too... More 

Helpful?
1 Thank southbaytravelers
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Guest, Thank you for taking time to give us feedback on your stay with us. We were delighted that you had a pleasant experience and your comments were shared with all the staff. We noted your comments on slow service at the Bar Terrace and this was immediately addressed and our ratings have since improved. Once again, thank you... More 

Birmingham, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 September 2014

We stayed here for the second time and the experience was just as good as the first time. Nothing was too much trouble for the staff in particular the restaurant staff. This is the hotel I would choose every time in dar e salaam.

Helpful?
Thank mashraf42
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Mashraf42, Thank you for reviewing our hotel and or your loyalty! Our team really do enjoy their jobs as your host and we continue investing in their training and development ! We are all looking forward to your return and many more after that! Kind Regards Management More 

Cape Town, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 September 2014

Overall it is a good hotel for business trip, centrally located, comfortable spacious rooms. The food is relatively good served at their own restaurants, not the buffet. The only frustrating part is the service, people are too slow. The Wi-Fi is slow as well.

Helpful?
1 Thank bulelwa2014
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Bulelwa, Thank you for taking time to give us feedback on your stay with us. We have since reviewed all our recipes and our buffets are now very popular not only among our in-house guests but also residents of Dar es Salaam. We instituted service training programs and we are happy to report that our ratings have since improved... More 

Johannesburg, South Africa
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 September 2014 via mobile

Overall a good business hotel, expensive for what you get, like in other African cities. Service is good and fast. The rooms are clean and spacious. Food is relatively good. A bad point however : the wifi is terrible, probably the slowest I have ever seen in the world.

Helpful?
1 Thank benjinho13
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Guest, Thank you for reviewing our hotel. We are delighted that you enjoyed your stay with us and your comments were shared with all the staff. We are happy to update you that in-room Rackus devices were installed in all our rooms sometime in November last year and ever since, our WiFi has been excellent. We look forward to... More 

Geneva, Switzerland
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 September 2014

All in all good, the hotel is wearing down a bit but still comfortable. The food off the restaurant menu is not good one is better off taking buffet. Salty, oily, small portions, expensive on every attempt during the 4 days here.

Helpful?
2 Thank B A
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Guest, Thank you for taking time to give us feedback on your stay with us. We noted your concerns of our a 'la carte dishes and would like to update you that all the recipes were reviewed and all our dishes are now excellent. We hope that you will be back soon to try our "new" A'la Carte dishes.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more   less 

Additional Information about Dar es Salaam Serena Hotel

Address: Ohio Street | P.O. Box 791, Dar es Salaam, Tanzania (Formerly Moevenpick Royal Palm Hotel Dar es Salaam)
Region: Tanzania > Dar Es Salaam Region > Dar es Salaam
Price Range: $292 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dar es Salaam Serena Hotel 5*
Number of rooms: 230
Reservation Options:
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Also Known As:
mövenpick Dar Es Salaam
Dar Es Salaam mövenpick
Hotel Style:
#6 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
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Questions & Answers

Here's what travellers have asked, with answers from Dar es Salaam Serena Hotel staff and other travellers.
6 questions
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Perth, Australia
3 months ago
Perth, Australia
3 months ago
over a year ago

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Questions? Get answers from Dar es Salaam Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for 7th floor facing the sea”
 of 5 bubbles peterw957, 21 Nov 2016 | Read review
“Ask for a room with a view over the ocean”
 of 5 bubbles RobertH16, 5 Nov 2016 | Read review
“allow plenty of time for transfer from the airport ( apart from Sundays )”
 of 5 bubbles Z8913WRjonathanc, 1 Nov 2016 | Read review
“Even if the hotel is in the middle of the town, you get to sleep comfy as the noise is well blocked.”
 of 5 bubbles muthoniNairobi, 27 Oct 2016 | Read review
“Room facing the back to see the coastal line.”
 of 5 bubbles nazparmar, 23 Oct 2016 | Read review
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