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Sheraton Tunis Hotel

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Sheraton Tunis Hotel
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405 Reviews from our TripAdvisor Community

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Showing 225: English reviews
Reviewed 5 days ago NEWvia mobile

Wasn't able to find the Italian restaurant of the hotel on the TripAdvisor list, that's why I'm making this review on the hotel page. - Starter, beef carpaccio: a total disaster, too much lemon juice on it, certainly to cover a bad taste or to give taste to a product (beef) which doesn't has any. - Main, seafood penne: even...

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Helpful?
1Thank rhadefi
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, I would like to thank you for taking the time to write a review following your recent culinary experience at our Italian Restaurant Azzurro. We are truly sorry to read about all deficiencies which you experienced with us. Our mission is to give over the top customer service to each of our guests, but after reading your review,...

Milwaukee, Wisconsin
Reviewed 4 weeks ago via mobile

I wish I could give this property five stars but there were some minor issues with running water on certain days and smoking allowed in the Italian restaurant but these were overshadowed by the comfy beds, exceptional service (especially at the club lounge) and modern amenities! With the secure gates and secure entrance, we felt safe but the card keys...

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Helpful?
1Thank CzechMate2010
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for taking the time to provide us with such a great feedback outlining your most recent stay with us. We are very pleased with your positive comments; Comments like yours motivate the staff to continuously go above and beyond for our guests. Concerning minor issues, make sure that we have notified the relevant departments to take...

Grenoble, France
Reviewed 1 November 2016 via mobile

Spend 5 nights in the Sheraton Tunis. I did several sheraton in north africa and this one is the best. Clean room, new design, good food. Staff professional and great view from my room. I would recommend this hotel. Great internet.

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Helpful?
1Thank redahedroug
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for this amazing review outlining your recent stay with us at Sheraton Tunis Hotel. We are thrilled to read that you had a fabulous stay experience . Our team is very passionate about delivering the best service at all times, and we are pleased you felt this during your stay. Looking forward to welcoming you back...

Reviewed 15 October 2016

Was there for 2 days on business and in absence any guideline I booked Sheraton, as it is a leading brand of Starwood. While they seems to have renovated the place, but its service is sad, housekeeping is pathetic choice of dining very limited. My 1st day experience with Italian restaurant was a nightmare. No one to receive you, serve...

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Helpful?
Thank Deepak G
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay experience with us. We are truly sorry to read that you did not receive the service and attention that our hotel is renowned for. Please make sure that we have viewed your comments in details and have notified the departments involved in the issues highlighted...

Dubai, United Arab Emirates
Reviewed 12 September 2016 via mobile

I stayed a total of 10 or so nights during 2015 and the hotel is fine overall. During the first part of the year they were renovating the rooms but now this is done the result is a real step up from the old ones. The outdoor facilities are very good and spacious and the indoor part is ok although...

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Helpful?
Thank CCF_love2travel
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thanks a lot for sharing your stay experience with us and TripAdvisor readers. We are glad you enjoyed the hotel’s renovation. Please rest assured that we will take all your comments seriously as they are very valuable to us; they will certainly help us find ways to enhance our services and facilities. Thank you again for your positive...

Kuala Lumpur, Malaysia
Reviewed 10 September 2016 via mobile

I stayed at the Sheraton Tunis on 5 occasions in 2015, most recently in October. It is a good hotel, with renovated rooms and food outdoor pool and space. The main complaint would be the eating options, which are limited and mediocre.

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Helpful?
Thank Kilt_Wanderer
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for taking a time out of your day to review your most recent stay at Sheraton Tunis Hotel. We are so pleased with your positive comments about the hotel. Whereas, we are absolutely sorry to hear about the disappointing element concerning food options! Please be sure that your comment is taken into consideration and in our...

Munich, Germany
Reviewed 21 July 2016

This hotel has the infrastructure to be one of the best hotels in Tunis. In addition, it has the best front desk staff among many hotels in the city, excellent business center, perfect concierge team. BUT: the staff in the lobby and lobby-restaurant are totally not friendly, not motivated, you could wait longer than half an hour and nobody takes...

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Helpful?
Thank Firas S
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Guest, Thank you for taking the time to express your concerns following your recent stay at The Sheraton Tunis Hotel . Please accept our most sincere apologies for this experience. We are dedicated to give to all our guests the best experience possible and we are sorry that, on this occasion, we failed. Thank you for your constructive feedback;...

John O'Groats, United Kingdom
Reviewed 5 July 2016

Actually I quite like this hotel. And it seems to be pretty secure which, given the situation in Tunisia, is probably a good thing. Room was quiet and comfortable and room service was very good. No mini-bar though, so you need to order or buy whatever you need in advance. Respectful staff.

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Helpful?
Thank canoepunkie
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear guest, Thank you for sharing your wonderful feedback with other TripAdvisor readers. We are thrilled to read that you enjoyed your stay with us and that you particularly appreciate the security of the hotel and the comfort and cleanliness of our rooms. Thank you for highlighting the good attitude of our staff, I will gladly share your kind words...

London, United Kingdom
Reviewed 24 June 2016 via mobile

I stayed at the hotel, utilising the SPG room and lounge offered through the loyalty programme. The initial reception was very friendly, they very quickly identified we were eligible to use the "special" check in and were taken to the fifth floor were the process was very slick, efficient and professional. Throughout the stay Ahmed and the staff in the...

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Helpful?
3Thank Ian R
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear guest, Thank for taking the time to write and share this amazing review outlining your most recent stay with us. We are very pleased you had a wonderful experience and enjoyed so many aspects of the hotel. It is also great to hear about the attentiveness received from our staff, rest assured this will be shared with the team....

Linz, Austria
Reviewed 6 June 2016 via mobile

Spent several nights in this hotel on a business trip. Rather old hotel but clean and well maintained. There's not too much touristy stuff around but the views from the hill are great. Huge pool area and nicely equipped gym. The food in the Italian restaurant was great. Rooms clean and comfortable beds.

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Helpful?
Thank Michael W
dejla d, General Manager at Sheraton Tunis Hotel, responded to this review

Dear Mr. Michael, Thanks a lot for reviewing your most recent stay with us on TripAdvisor. We are very pleased you enjoyed so many aspects of the hotel. Thank you for highlighting the good attitude of our staff, I will make sure to pass along your kind comments with them. Thank you again for your feedback. We are truly looking...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the central business and diplomatic quarter of Tunis, the Sheraton Tunis Hotel boasts an all-encompassing view of the Tunisian capital. Each one of the 285 rooms has a balcony with a view over the city or the gardens. In the evening the Club Lounge offers cocktail and hors-d’oeuvres service in the private club lounge located on the 5th floor. The hotel offers a choice of 3 restaurants and 2 bars. The elegant ‘Walima’ restaurant serves both unique and typical Tunisian specialties according to the finest local tradition and boasts an outstanding local wine list, the ‘Azzurro’ restaurant serves an authentic Italian cuisine accompanied by the enchanting music of a live band, and the all-day dining ‘L’Oliveraie’ features a delicious buffet of Mediterranean and International dishes as well as ‘A la Carte’ menu. The wellness centre of the hotel ‘The Garden Spa’ offers a wide selection of treatments. All of these are complemented by a modernized and well-equipped fitness room, gymnasium, sauna, hammam, indoor pool with aqua gym, Jacuzzi as well as an outdoor swimming pool. ... more   less 

Additional Information about Sheraton Tunis Hotel

Address: Avenue de la Ligue Arabe | Cedex Box 345, Tunis 1089, Tunisia
Region: Tunisia > Tunis Governorate > Tunis
Price Range: $179 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Tunis Hotel 5*
Number of rooms: 285
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Starwood EMEA, Booking.com, Travelocity, Priceline, Odigeo, Expedia and HotelTravel.com so you can book your Sheraton Tunis Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Tunis Hotel And Towers
Tunis Sheraton
Hotel Style:
#1 Spa Hotel in Tunis
#7 Luxury Hotel in Tunis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Tunis Hotel staff and other travellers.
3 questions
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Questions? Get answers from Sheraton Tunis Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I always ask for a room with no interconnecting door.”
 of 5 bubbles canoepunkie, 5 Jul 2016 | Read review
“Maybe avoid front-end rooms ?”
 of 5 bubbles Imed_DZ, 27 Mar 2016 | Read review
“Choose room with City view”
 of 5 bubbles vivek772015, 2 Mar 2016 | Read review
“the higher the better - you will enjoy a great view of the city and sea”
 of 5 bubbles renatmin, 12 Oct 2015 | Read review
“Choose rooms facing the front and also ask for rooms farthest from current renovation activity.”
 of 5 bubbles chennai-indian, 14 Sep 2015 | Read review
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