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Elephant Hills Resort

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Elephant Hills Resort
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517 Reviews from our TripAdvisor Community

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Showing 455: English reviews
Reviewed 5 January 2016

A well run establishment however room for improvement in terms of front desk customer service and the shuttle services (did not run on time and when we returned from the falls it was pouring with rain and the driver did not drive to the entrance gates to pick us up..we had to run to the vehicle and there was a...

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Helpful?
Thank naickerneesi
NKO M, General Manager at Elephant Hills Resort, responded to this review

Good Day, Thank you for patronising our hotel and sharing your feedback with us. Your observation on our shortcomings and comment thereafter have been noted. The experience you had over your last visit is regrettable. We really appreciate your candidness and we are working towards correcting the situation. We look forward to hosting you again and an opportunity redeem ourselves...

zimbabwe
Reviewed 3 January 2016

the blue waters of the zambezi that fall over a 100 metres and the green forest of this summer decorated with wild animals and samanyanga (elephant) trumpeting the silence and warthogs running the smart town green grass.

Review collected in partnership with this hotel
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Thank 430tcm
NKO M, General Manager at Elephant Hills Resort, responded to this review

Good Day, Thank you for sharing your experience during your stay with us. We are glad that you had a wonderful experience. We look forward to hosting you again.

Harare, Mashonaland East, Zimbabwe
Reviewed 9 December 2015

This was my third time staying at the great elephant hills hotel and it continues to improve. This time around everything was just on point and of course the welcome face towel and drink! The staff is cooperative and very helpful. I bet you, I got more than the value of my dollar!

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Helpful?
Thank William N
NKO M, General Manager at Elephant Hills Resort, responded to this review

Good Day, Thank you for taking time to give us feedback on your experience during your stay at Elephant Hills Resort. We are delighted that you had a memorable stay with us. Compliments about our facility and service are well appreciated. We look forward to hosting you I the near future.

Annecy, France
Reviewed 6 December 2015

Stayed for conference, a bit far from town, hotel has a big park with animals, good food but a bit expensive a la carte, good conference facilities, restaurant has a great view from hill, rooms need refreshing

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1Thank DanielKit74
NKO M, General Manager at Elephant Hills Resort, responded to this review

Good Day, Thank you so much for taking time to give us feedback on your stay with us. Your compliment on our conferencing facilities is well appreciated. However issues concerning our food prices and refreshing rooms have been noted and taken into consideration. We apologise for the inconvenience caused and look forward to hosting you in the near future.

Reviewed 2 December 2015

A very good hotel in a good location.The food was good however the response time to fix a problem with one of the taps in the room was not as swift and ended up opting to change rooms. Overally though the check in service was good as well as everything else.

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Helpful?
Thank Linda M
NKO M, General Manager at Elephant Hills Resort, responded to this review

Good Day, Thank you for taking time to share your experience during you stay at our hotel. We appreciate you compliment on our food, however issues raised concerning the turn around time to fix the tap in your room have been noted and taken into consideration. We apologise for the inconvenience caused and look forward to hosting you in the...

Harare, Zimbabwe
Reviewed 1 December 2015

My stay at the resort was a memorable one. It was refreshingly different. Keep up the good work. I also liked the artificial falls, the view outside and the visiting warthogs too! However the elevators need regular servicing

Review collected in partnership with this hotel
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Thank sinikiwem2015
NKO M, General Manager at Elephant Hills Resort, responded to this review

Good Day, Thank you for choosing Elephant Hills Resort and for taking time off to give us feedback. We are glad that you loved our hotel and of course enjoyed the company of the animals around. However issues raised concerning elevators is noted, and have been taken into consideration. We are delighted your stay with us was worthwhile, and look...

Harare, Zimbabwe
Reviewed 1 December 2015

Generally, the hotel is in good shape. However, the room I was accommodated in needed some attention. The toilet waste pipe was leaking. One of the toilets close to the conference room we used had a broken pan-seat. This gave me the impression that the facility is due for some touch-up.

Review collected in partnership with this hotel
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Helpful?
Thank josephatm214
NKO M, General Manager at Elephant Hills Resort, responded to this review

Good Day, Thank you for staying with us at Elephant Hills Resort. We appreciate your patronage and feedback. Your comment about our facility is well appreciated and has been shared with the team who are motivated by it. However concerns raised about the leakage of the toilet waste pipe in your room and broken pan-seat have been noted and we...

Cape Town, South Africa
Reviewed 28 November 2015

The rooms are not very trendy, but it is comfortable and clean. The staff at Elephant Hills Resort makes the difference, that is where the 4* rating comes in. The golf course was a good way to relax. Watching the lights of Livingstone in the evening is an excellent way to enjoy a drink and good company. During the day...

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Helpful?
Thank Inkcubeko
NKO M, General Manager at Elephant Hills Resort, responded to this review

Good day, It was indeed a pleasure hosting you in Elephant Hills Resort. I am glad that you had a great stay and found our services to be of quality. We are grateful for this feedback and of course your patronage. Compliments about our food, facilities, Wifi and staff are appreciated. Once again we are very delighted your entire stay...

Cape Town Central, South Africa
Reviewed 24 November 2015

Situated of a hill overlooking the Zambezi and Livingstone, this is an older hotel (like most in Victoria Falls), but very well maintained. Huge grounds include large swimming pools, tennis- and golf courts, own shop and wellness center. I would find it ideal for larger groups while you might feel a little “lost” when alone or as a couple. Staff...

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Thank Horst S
NKO M, General Manager at Elephant Hills Resort, responded to this review

Good day, Thank you for taking time to share your experience with us. We appreciate your comments on our facility and compliments about our staff. We look forward to hosting you in the hear future.

Harare, Zimbabwe
Reviewed 22 November 2015 via mobile

Awesome views. The staff were great as well as the management. The rooms are lovely and you can see the mighty Zambezi rolling in from the rooms and restaurant. There is lots do to . Standards are high and food is great. Service is amazing. The hotel is lovely with a world class golf course where you see Impala kudu...

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Helpful?
Thank Anesu M
NKO M, General Manager at Elephant Hills Resort, responded to this review

Good Day, Thank you so much for sharing your experience with us. We appreciate your compliments about our staff, rooms, food and service. Thank you once again for your support we looking forward to hosting you again.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
This majestic hotel, aptly named after the gentle giant of the bush (the elephant) merges seamlessly into its natural environment. Elephant Hills Resort has 276 rooms ranging from the impressive presidential suite to cool and spacious standard rooms. All rooms are ethnically decorated creating a combination of African ambiance with comfort and elegance. Each bedroom has modern amenities including air-conditioning, digital satellite television, bar fridge and en-suite bathroom. ... more   less 

Additional Information about Elephant Hills Resort

Address: 300 Park Way Drive, Victoria Falls, Zimbabwe
Region: Zimbabwe > Matabeleland North Province > Victoria Falls
Price Range: $175 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Elephant Hills Resort 4*
Number of rooms: 276
Reservation Options:
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Also Known As:
Elephant Hills Hotel
Elephant Hills Victoria Falls
Hotel Style:
#6 Spa Hotel in Victoria Falls
#6 Business Hotel in Victoria Falls
#9 Romantic Hotel in Victoria Falls
#10 Family Hotel in Victoria Falls
#11 Luxury Hotel in Victoria Falls
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Questions & Answers

Here's what travellers have asked, with answers from Elephant Hills Resort staff and other travellers.
16 questions
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Questions? Get answers from Elephant Hills Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room facing the river for a view of the mist from Victoria Falls as long as you don't mind monkeys climbing on to your balcony”
 of 5 bubbles emchavez678, 14 Mar 2017 | Read review
“The higher you are, the less noise, better view.”
 of 5 bubbles Mama45s, 27 Feb 2017 | Read review
“Rooms on the top floor have a picturesque view of the river and the Victoria Falls in the distance.”
 of 5 bubbles aaronm542014, 14 Feb 2017 | Read review
“The rooms with better view are the ones facing the river.”
 of 5 bubbles mossk689, 13 Feb 2017 | Read review
“Our room had a great view”
 of 5 bubbles boys2mengrouphome, 3 Feb 2017 | Read review
5 of 5