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EPIC SANA Luanda Hotel

Traveller (155)
Room & Suite (52)
Dining (27)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
EPIC SANA Luanda Hotel offers 219 rooms and 19 suites. For business or extended stays, the hotel offers 50 SANA Residence one-bedroom and two-bedroom serviced apartments. Food and beverage facilities include 5 restaurants and 4 bars. An extended Wellness Club & Spa offers an array of facilities, including outdoor/ indoor swimming pools, Turkish bath, sauna, Jacuzzi, Vichy shower, spa treatments and massage service. The hotel meeting and conference centre has nine meeting rooms and boardrooms.
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Property amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Breakfast included
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Harbour View
Great View
HOTEL CLASS
359Reviews
230Photos
2Q+A
52Room tips
Traveller rating
  • 147
  • 130
  • 57
  • 11
  • 14
Time of year
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Popular mentions
+2
Stayed for one night during the month of January ‘19 and was overall happy. The room were clean and comfortable. AC was working well and the WiFi was acceptable to an African standard. But it is very expensive, a glass of wine is $12 at the bar and the menu choices is highly
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EPIC SANA Luanda experience I want to congratulate the entire team of the hotel for a fantastic New Year’s Eve Party. Everything was excellent, the food, the music, the service, the dancing … Job well done. Really the best hotel in Angola
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+1
The terrace with the swimming pool is very beautiful. We had a very pleasant dinner in a very nice environment. There is a very good selection of food and wines, the portions are abundant and the quality is high.
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As a frequent business traveler in Africa I always try to start with some positive experience. But this time let’s start with some real advise. Arrival on Sunday - with arranged hotel pick up. The driver was waiting. Very friendly. But be aware this is probably the most
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Response from EPICSANALuanda, Gerente geral at EPIC SANA Luanda Hotel
Responded Dec. 7, 2018
Dear Guest, Thank you for choosing the EPIC SANA Luanda and taking the time to write about our service and experience . We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. We regret to read that we didn’t fulfil your expectations regarding the front desk, laundry and communication. We are doing our outmost best to analyze the situation carefully in order to try to understand where we failed and correct to avoid similar situations in the future. We would like to have the opportunity to welcome you back at the EPIC SANA Luanda Hotel in order to offer you, this time, the best service you deserve. Once again we apologize for any inconvenience caused, Yours sincerely, Miguel Afonso dos Santos General Manager EPIC SANA Luanda Hotel
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EPIC SANA is a nice hotel, great location but with absolutely NO service. The team is extremely arrogant and unpleasant. Which language do we have to use? In the coffee shop, you can wait for drinks or snacks. When you try to talk in English or in French: no answer and even in
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Response from EPICSANALuanda, Gerente geral at EPIC SANA Luanda Hotel
Responded Dec. 7, 2018
Dear Guest, We appreciate your time in sharing your experience at the EPIC SANA Luanda Hotel, although we truly regret to be aware that we have not fulfilled your expectations and service standards. We consider every comment from our guests very important as it is also a way to improve our performance. We are disappointed that you didn’t have good experience with us, because of language barrier as we work hard with daily trainings to provide the best service to every guest. Your comments were taking into consideration and please be sure that all internal measures are being implemented to improve guest service and the team’s performance. We hope to have the opportunity to welcome you at EPIC SANA Luanda in order to provide you a greater experience. Yours sincerely, Miguel Dos Santos General Manager
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Photo provided by managementEPIC SANA Luanda Hotel
Room Service
Quarto
living room
bed
Our room in epic sana
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12345611
I always make use of a rent-a-car service,; with driver whenever in Angola (Luanda). This is the most reliable and feasible solution in Angola. It cost about AOA35K per day, driver included (SUV) which works out to $210 per day at the official rate. You can always work it out at the informal rate ($100) per day. Win Car Rental is where I book.
0 votes
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"High floors"
"Avoid this hotel"
"Ask for rooms on higher floors to minimize the noise from adjacent buildings / streets"
"Not really an issue, but maybe to see the bay of Luanda"
"SUITES are amazing!"
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12345611
PRICE RANGE
US$484 - US$651 (Based on Average Rates for a Standard Room)
LOCATION
AngolaLuanda ProvinceLuanda
NUMBER OF ROOMS
288
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