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AVANI Gaborone Resort & Casino

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AVANI Gaborone Resort & Casino
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304 Reviews from our TripAdvisor Community

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There are newer reviews for AVANI Gaborone Resort & Casino
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Showing 290: English reviews
Johannesburg
Reviewed 11 July 2016

I had a very pleasant stay. I just had a problem that after eating the cheese platter that were provided. The following day when returning to my room, I still found the dirty plate in my room. Not a major problem.

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Helpful?
Thank christopherdV4362PO
Derick v, General Manager at AVANI Gaborone Resort & Casino, responded to this review

Dear ChristopherdV436 Please accept our apologies regarding the dirty cheese platter. An oversight from our Housekeeping Department and a matter already addressed. Hoping to welcome you back soon and thank you very much for the great review. Sincerely Derick

Greater Johannesburg, South Africa
Reviewed 11 July 2016

The hotel is well appointed. It's clean and the staff are most friendly and helpful. I had an issue with no hot water and a broken shower door on the first morning of my stay. The hotel resolved both matters during the day. Not only did I arrive to a room where all matters had been resolved, I also received...

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Helpful?
Thank SeaweedLss
Derick v, General Manager at AVANI Gaborone Resort & Casino, responded to this review

Dear SeaweedLss Thank you for taking the time to review our property and the positive feedback. Having our guests inconvenienced during their stay with us is something that we strive to avoid at all cost. Again, please accept our apologies for the inconvenience you had to endure during your visit. Sincerely Derick

Johannesburg, South Africa
Reviewed 11 July 2016

I am a regular business visitor to Gaborone and have always had exceptional service from the team at the Avani. Other than slow internet, which is a standard across Africa, I cannot complain about the Avani, I only have good things to say!

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Helpful?
Thank 867ralpht
Derick v, General Manager at AVANI Gaborone Resort & Casino, responded to this review

Dear 867ralpht Thank you very much for the positive review of our property. Your concerns about internet connection is noted and being addressed. We do not want to be the norm in Gaborone, we need to be the exception. We look forward to your next visit. Regards Derick

Gaborone
Reviewed 7 July 2016

Spent a week enjoying myself maintain the highest standard at avani get best services on all departments all can be mentioned.e very thing received on time when requested cleanliness is the key,i thank all the team which assisted mi

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Helpful?
Thank dimphos
Derick v, General Manager at AVANI Gaborone Resort & Casino, responded to this review

Dear Dimphos Thank you for the great review of our property. We look forward to welcoming you back. Sincerely Derick van der Nest

Saint-Julien-en-Genevois, France
Reviewed 5 July 2016

This is a 4-Star hotel and considered one of the best in the area. I was somewhat disappointed with the rooms however. We booked for single beds but they're pushed together to make a kingsize bed. Our room was changed and it was the same thing. All of their rooms are that way. While the bathroom was adequate, the half-round...

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Helpful?
Thank PGTStJul
Derick v, General Manager at AVANI Gaborone Resort & Casino, responded to this review

Dear PGTStJul We sincerely appreciate your time in reviewing our property. Receiving objective reviews such as yours are always welcomed as it gives us the opportunity to address real concerns our guests experience. Happy to advise we will be starting a major property refurbishment in 2016 and rooms will receive a major upgrade. Sincerely Derick van der Nest

Johannesburg, South Africa
Reviewed 1 July 2016

The receptionist was very professional and helpful. The food at the bar was way better than the Mahogany restaurant, but the double burger and club sandwich is a rip off. The only good food at the Mahogany was the bread rolls. The ribs and chicken wings were good. The rooms at the old section of the hotel is better than...

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Helpful?
Thank Lucien1972
Derick v, General Manager at AVANI Gaborone Resort & Casino, responded to this review

Dear Lucien1972 Taking the time to review our property is appreciated. Meeting guest expectations are priority to us and we have not quite achieved that during your visit. Concerns raised will be addressed and we trust, next time you visit our property, we will achieve and exceed your expectations. Sincerely Derick van der Nest

Da Re Salaam
Reviewed 28 June 2016

It is a good hotel though here and there they need to improve. Overall I enjoyed the stay and am not ashamed to recommend it to someone else. Management there is good. My only worry was on service of food during lunch time which I feel should improve given the serious delays my group faced.

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Helpful?
Thank R5658MCjohnm
Derick v, General Manager at AVANI Gaborone Resort & Casino, responded to this review

Dear K5658MCjohnm Your objective and fair review of our property is appreciated and allows us to address matters to improve overall delivery of service to our guests. Your concerns are important to us and will be addressed immediately. Sincerely Derick van der Nest

Francistown, Botswana
Reviewed 27 June 2016

My room was excellently prepared for my arrival, everything was in order. Housekeeping excellent!!! I Ordered few things at night and within a short time everything was delivered. Before we slept there was one member of staff who checked on us and he wanted to know if we were fine withe rooms, it was marvelous!!!

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Helpful?
Thank waronamorake
Derick v, General Manager at AVANI Gaborone Resort & Casino, responded to this review

Dear Waronamorake It is always fun to share comments such as yours with our staff. It brings a smile to their faces and puts a spring in their step - thank you! We look forward to your next visit. Sincerely Derick van der Nest

Johannesburg
Reviewed 27 June 2016

Keep up the great work. I look forward to my next stay when the renovations are completed. Whilst, i have yet to use the gym, I expect it to be more modern by the time of my next trip. It would be great that for early morning departures top the airport, other breakfast besides toasted sandwiches would be great.

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Helpful?
Thank yoganathann2016
Derick v, General Manager at AVANI Gaborone Resort & Casino, responded to this review

Dear Yoganathann2016 We thank you for your positive review of our property. Your comments have been shared accordingly. We are all looking forward to our refurbished product and the early morning departure breakfast selection will receive immediate attention. Sincerely Derick van der Nest

Bahrain
Reviewed 15 June 2016 via mobile

A not bad experience I would say. Overall, a pleasant atmosphere with positive vibe in it. The staff are helpful and the service was very good. The room was old and the food was not that great. I tried both restaurants, pictures added. The bar next to the swimming pool was the best thing the hotel had to offer. This...

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Helpful?
Thank nadhemjf
Derick v, General Manager at AVANI Gaborone Resort & Casino, responded to this review

Dear Nadhemjf Your objective review of our property is sincerely appreciated and your comments were shared with our staff. We will commence with a major refurbishment of our property starting August 2016 and we hope to welcome you back to our brand new property soon. Sincerely Derick van der Nest

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Find that just right blend of hospitality, business, and leisure at AVANI Gaborone Resort & Casino. Set in the vibrant city centre of Botswana's capital, Gaborone, it's never been easier work, rest, and play in style in the heart of Africa. Have the perfect start or finish to a great African Adventure with all the details that matter, done well. ... more   less 

Additional Information about AVANI Gaborone Resort & Casino

Address: Chuma Drive 4727, Gaborone, Botswana (Formerly Gaborone Sun Hotel)
Region: Botswana > South-East District > Gaborone
Price Range: $208 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AVANI Gaborone Resort & Casino 4*
Number of rooms: 196
Reservation Options:
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Also Known As:
Gaborone Sun Hotel
Sun Gaborone
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Questions & Answers

Here's what travellers have asked, with answers from AVANI Gaborone Resort & Casino staff and other travellers.
2 questions
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Gaborone, Botswana
Johannesburg, South Africa

See all questions (2)

Questions? Get answers from AVANI Gaborone Resort & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away if you can”
 of 5 bubbles nazparmar, 1 Nov 2016 | Read review
“Ground Floor, Pool Facing rooms”
  • Bathroom
  • Bathroom
  • Room
  • Room
  • Room
  • Room
 of 5 bubbles MoeYou, 16 Sep 2016 | Read review
“Choose a round floor garden room”
 of 5 bubbles tourismplanner, 13 Sep 2016 | Read review
“Try 300 + rooms at back.”
 of 5 bubbles senguptad2015, 13 Sep 2016 | Read review
“Not too near the pool”
 of 5 bubbles AlanH382, 24 Aug 2016 | Read review
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