We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Masa Square Hotel

Hotels.comUS$62*
View Deal
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$145*
US$62*
US$65*
US$145*
US$62*
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Masa Square Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

349 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Masa Square Hotel
See the most recent reviews
Showing 334: English reviews
London
Reviewed 13 February 2017

Recently stayed here for four nights whilst working in Gaborone. The rooms were pre-paid and on check out the hotel tried to charge us for what they called a 'rate change'. No explanation just that we must pay it. We didn't. Requested laundry, ended up with the wrong laundry mixed in with my own. Only to eventually realise they had...

 Report
Helpful?
1Thank Soulfriendly
Masa Square H, Guest Relations Manager at Masa Square Hotel, responded to this review

Dear Soulfriendly Thank you for taking the time to share your experience on TripAdvisor and more for your business with us. I wish to extend my sincere apologies that you did not receive the level of service that we are known for providing at Masa Square Hotel. The letdowns you mentioned have been addressed with the respective departments and I...

Francistown, Botswana
Reviewed 13 February 2017

Masa Square Hotel is a great facility, quite different from the norm in terms of design, layout and character. The new deck is refreshing. Basement parking is very convienent and safe, though parking with the precinct can be a real challenge. Consideration should be made at offering a wider variety of pastries and cakes at the coffee shop. The square...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank Ogaisitse
Masa Square H, Guest Relations Manager at Masa Square Hotel, responded to this review

Dear Ogaisitse Thank you for this outstanding review. It is truly a pleasure to be able to welcome you back to Masa Square Hotel year after year. Your business is important to us. I am delighted that you find our design, layout and character to be different from the norm and the new deck to be "REFRESHING". Thank you for...

Gaborone, Botswana
Reviewed 5 February 2017

I would have appreciated a smile upon my arrival from the lady who assisted me, but i'm pleased to say that i received it from the rest of the staff members throughout my stay. A bit of confusion was made upon my breakfast order as well and i feel the matter should have been addressed more professionally by the waiter...

Review collected in partnership with this hotel
 Report
Helpful?
Thank mph0entlem
Masa Square H, Guest Relations Manager at Masa Square Hotel, responded to this review

Dear mph0entlem Thank you so much for your honest feedback. It was an absolute pleasure having a crowned Queen stay with us. We value all guest feedback as part of our continual effort to improve the quality of the overall experience we strive to provide. I sincerely apologize for the lack of a smile on your arrival. This is certainly...

Reviewed 28 January 2017 via mobile

My stay here was very pleasant but the room service could do with some improvement. I wish I could have stayed on upper floors to better appreciate the view of the CBD at night. Ideal place for business meets for sure Everything was spotless in the room, but I feel the toilet seats need to be changed to white instead...

 Report
Helpful?
Thank Tumie1
Masa Square H, Guest Relations Manager at Masa Square Hotel, responded to this review

Dear Tumie1 Thank you for taking the time to share your experience and feedback on TripAdvisor. We are thrilled to know that you had a pleasant stay and next time you visit us I will make sure to find you a room on the high floor to better appreciate CBD's spectacular views. This preference has been noted on your profile...

Reviewed 24 January 2017

Nice staff , nice room, good food , recieved an upgrade for the room , nice Central location only 20 min away for GBE airport . Also shuttle service to Airport leaving when you need it , good friendly staff

 Report
Helpful?
Thank Rob v
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear Rob v Thank you for sharing your experience with us at Masa Square Hotel. I am so glad you were able to receive an upgrade to a Club Room to make your stay much more comfortable and I will make sure to commend the staff for doing a remarkable job! We truly appreciate your business and we cannot wait...

Reviewed 23 January 2017 via mobile

Great hotel and excellent service. The staff was helpful and very professional. They went an extra mile to assist. The quality of food was fantastic. Breakfast menu is changed each day to provide variety.

 Report
Helpful?
Thank Portia M
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear Portia M Thank you so much for visiting us at Masa Square Hotel and proving your feedback on TripAdvisor. We are pleased to know you enjoyed your stay at our Hotel and found our team of ladies and gentleman to be very professional and helpful. Your positive comments about our food quality and breakfast are truly appreciated. We hope...

Duluth, Minnesota
Reviewed 19 January 2017

The Masa Center Hotel is conveniently located in central Gaborone and within walking distance to Rail Park Mall. It is newly renovated with an outdoor lounge, gym, and stylish entrance (love the colored blocks); it was even decorated with an exquisite Holiday tree! The staff were incredibly friendly and accommodating with providing transportation whether it was to the airport with...

 Report
Helpful?
Thank macjade6
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear macjade6 Thank you for this great review of our hotel and taking the time to share it online. It is true we are one of the best located Hotels in Gaborone, close to everything a business or leisure traveler needs and I am very happy you were able to enjoy the convenience of our location and all that it...

Reviewed 19 January 2017

I recommend this hotel as it is centerally located in Gaborone CBD with easy access to shops, and many bars and restaurants. The staff are very nice and willing to help and I enjoyed the food I ate here

 Report
Helpful?
Thank NalediStar001
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear NalediStar001 Thank you for choosing Masa Square Hotel to be your home away from home and taking the time to share the details of your experience. I am pleased our team was always willing to help and you loved our food. "That is what we strive for" exceptional service and quality. We hope you will return again in the...

Porto, Portugal
Reviewed 19 January 2017

I stayed here over New Year and had a wonderful time. The rooms are spacious and the service I received was always great, from smiling reception staff, to friendly and efficient waiters in the restaurants and bars

 Report
Helpful?
Thank LexyJames
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Warm Salutations LexyJames! Thank you so much for staying with us again this year and in the past. We truly appreciate your business and it is an absolute pleasure to be able to win you back every time you visit Gaborone. I am so grateful you always take the time out to provide us and fellow TripAdvisor followers with your...

Maun, Botswana
Reviewed 18 January 2017

I've stayed here several times now over the last year. It's a great experience every time. The rooms are very spacious, so if you are traveling in group or with friends, there is plenty of space to spread out and hang out comfortably in the rooms. The beds and pillows are amazing. I usually have trouble with hotel pillows, but...

 Report
Helpful?
Thank Bridgetb21
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear Bridgetb21 Thank you so much for your review on TripAdvisor. We are elated to learn that still after many return visits we continue to provide you with a welcoming experience, meet if not exceed your expectations and more importantly retain your faith in our property by offering you comfortable and relaxing room accommodations, delicious breakfast offerings and that our...

134 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (132)
Viewed
Hotel & Grounds (15)
Viewed
Room/Suite (27)
Viewed
Pool/Beach Area (14)
Viewed
View from Room (15)
Viewed
Bathroom (13)
Viewed
Dining (5)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (42)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (2)
Viewed
Other (2)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Gaborone hotels
3.1 km away
Peermont Mondior Gaborone
Peermont Mondior Gaborone
#1 of 16 in Gaborone
166 reviews
2.6 km away
AVANI Gaborone Resort & Casino
0.0 km away
Aquarian Tide Hotel
Aquarian Tide Hotel
#7 of 16 in Gaborone
37 reviews
Show Prices
Show Prices
Show Prices
2.8 km away
Peermont Metcourt Inn at The Grand Palm
5.6 km away
Travelodge
Travelodge
#6 of 16 in Gaborone
42 reviews
1.4 km away
Cresta President Hotel
Cresta President Hotel
#10 of 16 in Gaborone
46 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Masa Square Hotel is a business first luxury hotel in the centre of Gaborone's business district. We strive to make doing business in Africa easier by offering the best Gaborone has to offer in terms of service, FREE WIFI, free airport transfers and a genuine desire to look after our guests. ... more   less 

Additional Information about Masa Square Hotel

Address: Plot 54353, New CBD | Cnr Khama Crescent & Western Avenue, Gaborone, Botswana (Formerly Lansmore Masa Square)
Region: Botswana > South-East District > Gaborone
Price Range: $92 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Masa Square Hotel 4*
Number of rooms: 152
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, Orbitz, Agoda, Priceline, TripOnline SA and HotelQuickly so you can book your Masa Square Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Masa Square Hotel staff and other travellers.
7 questions
Ask a question

See all questions (7)

Questions? Get answers from Masa Square Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room facing the road as it can be noisy at the weekend if you are on the side facing the square”
IanS521, 16 Apr 2017 | Read review
“Not complaint so far”
bankemetsejutea, 1 Mar 2017 | Read review
“Rooms facing the back onto the square are noisy”
Soulfriendly, 13 Feb 2017 | Read review
“staying by the pool bar can be noisy on weekends”
NalediStar001, 19 Jan 2017 | Read review
“I love the views from the seventh floor”
Bridgetb21, 18 Jan 2017 | Read review
5 of 5
Hotels.com
US$62* /night
View Deal
Booking.comUS$65
TripAdvisorUS$62
HotelQuicklyUS$145
View all 9 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates