Scheba hotel is a luxurious and affordable hotel, located in serene environment of Kiyovu near R.U.R.A , a peaceful area, just a few meters from the city center. There are multiple restaurants and hotels in the neighborhood, making it the perfect place from which to explore the city.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The hotel is very well locate, with all the facilities that you think about, internet, Gym, sauna, and the staff are the best, hot water and the rooms are always clean, they do have a laundry service, I loved it I am just fussy with food the only food I loved was breakfast in the morning, you do get kettle in your room for tea, There is also swimming pool, and facilities for business meetings, You will love your stay at Schena Hotel.
Read more
Date of stay: December 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from schebahotel, Front office Team at Scheba Hotel
Responded Dec 24, 2018
Dear Penalte, Thank you for choosing Scheba hotel, We are very happy that you enjoyed your stay at scheba hotel and really happy that you shared your experience here. For the food thank you for mentioning our chefs improved their technics for our future guests. We hope to welcome you the next time.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Located in a cool place with a cosy ambience for relaxation. Neat rooms with a good swiming pool as well as free wifi. Polite staff with good understanding of english language. They have a shuttle bus and the hotel is about 30 minutes drive from the airport.
Read more
Date of stay: June 2018
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from schebah1, reservations manager at Scheba Hotel
Responded Oct 6, 2018
Dear Kwame, Thank you so much for taking the time to write us a great review. We really appreciate you taking the time out to share your experience with us. we love to hear about our staff and services and we hope to see you soon. kind regards, SCHEBA HOTEL STAFF TEAM
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is quite new and so its infrastructure was is functionally intact and very well tailored to the business visitor in-terms both facilities and proximity to the CBD. It is not a massive establishment and so this allowed for a very personalized service...My 5 day stay was quite comfortable.
The key people for me were Regis the manager, the restaurant staff Winny, and the porters Fabrice and Fiacre who were very useful in the small day-to-day logistics regarding my stay and upkeep.
Definitely worth a try because the cost to quality ratio was just perfect...not to mention the night view of the entire city, amazing.
Read more
Date of stay: November 2017
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Â For me rooms on the second floor allowed perfect elevation for the city view!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from scheba h, General Manager at Scheba Hotel
Responded Nov 11, 2017
Dear Mr Agandanzara Thank you for taking time to share your experience following your recent stay with us. We are delighted to have exceeded your expectations and appreciate the compliments on our staff,we will make sure to share your review with all the team of Scheba Hotel, we look forward to welcoming you back to Scheba Hotel. Best Regards Umuhoza Daniella General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I made a reservation at this hotel for 4 nights through one of the third-party reservation websites for myself and a friend traveling together in Rwanda.
Upon arrival at the hotel at approximately 9 pm, we had our luggage and belongings x-rayed before being able to walk up to the check-in counter. I had a full bottle of banana beer I had purchased earlier which the security guard initially refused to let me bring in, until another staff member stepped in and convinced him to allow in.
We walked up to the check-in counter and mentioned we had a reservation. The woman at the desk said they had cancelled their contract with the third-party website and were not honoring reservations made through that site. The reason she gave was because the rates published on the site ($83 per night) were too low for them to make a profit. She then proceeded to mention that she had rooms available and could book us for $130 a night. To add insult to injury, she told us that we would have to contact the third-party website ourselves to get a refund for the reservation we had already paid through them.
We begrudgingly paid for one night at Scheba since it was already getting close to 10 pm and we didn’t know if we could find other accommodations on such short notice. We then spent the next two hours on a call with the third-party website trying to get a refund on the original reservation.
Our room was old and outdated. The windows and balcony door did not fully seal, allowing sounds and insects to come in. There was a very loud band playing on the hotel pool deck below until 11 at night, making sleep impossible. The pillows had stains on them.
The included breakfast was horrible, with just a few fruit, bread, and cheese options and some unappetizing egg and meat choices. When I saw a cockroach crawl across the food plates, I had enough. I went up to the room, packed my things, and checked out for a better hotel down the street.
These people are running a bait-and-switch scam by accepting reservations and then not honoring them and forcing a higher rate upon you at check-in. Do yourself a favor and run away!
Read more
Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I booked a room for two nights 13 - 15 November 2018. On the day of arrival the hotel emailed to cancel the reservation having previously confirmed it. At the time I was in the air flying to kigali. This is abysmal customer service, hugely unprofessional and potentially dangerous if customers are stranded without notice. I strongly recommend that you have nothing to do with a hotel that treats customers so poorly.
Read more
Date of stay: November 2018
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from schebahotel, Front Office Manager at Scheba Hotel
Responded Nov 20, 2018
Dear Daglous, We regret cancelling your reservation at such inappropriate time, we had initially sent it before the but due to technical issues, it wasn't able to reach you in time. We sincerely apologize for the inconveniences caused by this rare unintended mistake and take full responsibility for this mistake. We hope you find it in your heart to forgive us and visit us in the near future. Best Regards, Diana
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eight of us checked in for one night at the end of a long trip.
What can I say, it could have been so good but failed in many systemic ways. The hotel is new and well presented, the staff are attentive and eager to please, the towels etc top class but the basics failed at almost every turn.
Specifically:
There are 3 clocks in reception but one wasn’t working. It’s not hard to change a battery.
The hotel was probably 20% occupied and yet I was assigned a room on a low floor close to the lift. The views were less good than they could have been and I was woken in the night by the lift doors pinging each time they opened.
There was no hot water in the lovely bathroom. For some inexplicable reason the water had to be switched on by room and yet this was not done when I checked in. Another member of my party had no hot water at all.
The staff were keen to tell me about breakfast which I could not attend, as I had to leave at 5.30am, but neglected to tell me where the AC controller was and it was too hot in the room overnight.
We spent some time by the pool. The ordered drinks and food took too long to arrive. We began to think that the gin had to be distilled. The menu was not extensive and yet some items (meat samosas) were not available.
My friend and I chose to eat dinner at the hotel. We were drinking G&T and after one round the tonic ran out. We were offered Sprite instead of tonic. Could have been worse but hardly a good experience.
We went to pay the bill and that was another exercise in surrealism. All charges were shown in RWF in the menus etc but the check out bill was in USD w no exchange rate shown. We wanted to pay in cash but the hotel had no small USD notes for change so I ended up paying 1USD more than the bill. Not a fortune but not what one expects from a quality hotel.
As we had to check out early to make our flight, we had arranged for ‘breakfasts to go’. There were 8 in our group and rather than the expected 8 individual breakfasts we had a number of bags each w a different food for 8, eg 8 slices of bread in one bag, 8 pieces of fruit in another. We in were in 2 vehicles and could not take liquids into the departure lounge.
In the plus side, I had some laundry done and that was well done and returned at the expected time.
With a little effort, thought, training and management focus this could be a truly top class hotel but right now it’s frustrating and poor value for money.
The staff were trying really hard but the systems failed them and their guests.
Read more
Date of stay: December 2017
Rooms
Cleanliness
Service
Trip type: Travelled with friends
Room Tip:Â Ask for a high floor away from the lifts overlooking the city.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from scheba h, General Manager at Scheba Hotel
Responded Dec 12, 2017
Dear Gill Thank you for taking the time to share a review following your stay at Scheba Hotel,Please receive my most sincere apologies for the systematic problems you mentioned in your review that we value as a key to help us learn ways to improve our business. we would also like to inform you that an immediate system review is taking place now to improve all services. Thank you for taking time to review our property and we look forward to hosting you in the near future. Warm Regards General Manager Umuhoza Daniella
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is rather disgusting. Very dirty. Lots of bugs both alive and dead. Our room appears to not have been cleaned in a very long time. We were put up here by Rwanda Air as our flight was delayed (again). We do not want to stay in our room, so currently we are sitting by the pool. Definitely won’t be eating here and are counting down the hours until we can head to the airport.
Read more
Date of stay: July 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
- The hotel is very clean and the staff are ever ever ready to listen to the customers, i can mention one of them by the name of Gaju and another tall gentleman who are very kind and have a good customer relation - The breakfast need to factor in traditional prepared meals - The TV signals are not very good and need to include more international channels
Read more
Date of stay: February 2020
Location
Service
Room Tip:Â there are some rooms that are large than others and are located at the corner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quiet, clean, modern, comfortable, good atmosphere, amazing view on Kigali, beautiful inner garden with pool, very finished bathroom, complete breakfast with local and international food. Internet wifi a bit slow during evening time.
Read more
Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from schebahotel, Guest Relations Manager at Scheba Hotel
Responded Mar 18, 2020
Dear Xavier, Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. we're sorry that your internet was a bit slow during the night time our IT technicians solved the problem. we are looking forward to hosting you again at Scheba Hotel in the near future. kind regards, MUSTAFA
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was in Kigali on a business trip ( December, 2019 ) and stayed at SCHEBA Hotel.
Like I always do with my reviews, I will break it down in a few bullet points, starting with the positives;
-Good breakfast. Both traditional and International options are available. -Quiet and Clean -Averagely priced (for the price, it seemed like a bargain) -Located in a very good neighborhood of Kigali. -Stone-throw away from the COD (15-20 walk). -Gym/Swimming pool -Hotel does Airport pick ups (free) and drop offs at ($20) -They have an in room Iron and Ironing board- which I found to be extremely helpful -They also have a water kettle and a variety of Rwandan tea bags to choose from in the room. -They accept major international credit cards.
The only point of concern goes to the room entertainment. My TV wasn’t clear, with very little variety in terms of channels to watch. Although the majority of the staff (who are by the way, super friendly) know English, you might meet a few who might not been so proficient. So knowing French would be an absolute bonus, even more stellar if you speak Kinyarwanda.
I highly recommend Scheba Hotel when next in Kigali.
Read more
Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from schebahotel, Front Office Manager at Scheba Hotel
Responded Feb 9, 2020
Dear Edward, Apologies for the delayed response. thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our other services. we are working on bringing the best room entertainment by adding more channels to in the tv rooms. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. BEST regards, ANTOINE
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Kigali area.
LOCATION
RwandaKigali ProvinceKigali
NUMBER OF ROOMS
35
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
