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Step Town Motel

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1 room 2 adults 0 children
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Step Town Motel
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233 Reviews from our TripAdvisor Community

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Showing 206: English reviews
Toronto
Reviewed 21 July 2014

I stayed in this hotel while in Rwanda on business. My room was clean and comfortable, which is just about all that I am looking for in a hotel. There is no air conditioning at the hotel, but rooms do come equipped with an oscillating fan. The temperature does cool off quite nicely in the night in Kigali, so the...

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Thank torontorita55
Reviewed 2 July 2014 via mobile

We stayed at the Step Town Motel in Kigali for 3 nights after going to see the mountain gorillas. The hotel is full of contrasts and surprises, like many things in Rwanda. The rooms are basic but the grounds are well maintained and everything was exceptionally clean. The staff were very friendly, although appeared to have little training in hospitality...

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1Thank Al H
Charlottesville, Virginia
Reviewed 8 June 2014

We stayed here a total of 7 nights, all arranged by email from US. John is incredibly helpful and prompt in returning emails. He picked us up at the airport and helped with any questions we had regarding traveling around Kigali. We needed a room for 3 for a few nights then for 2 and everyone was very accommodating, even...

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2Thank FatherMckenzie
Abu Dhabi, UAe
Reviewed 24 May 2014

Thoroughly enjoyed staying at Step Town Motel. Easily arranged by email - also for airport pickup. I did stay in VIP room because I wanted an upper level room with a view. enjoyed my large terrace and fancy bath! but all that was not necessary to enjoy this Motel. Manager John was most helpful in arranging a driver to Msanze....

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1Thank Jill_AbuDhabi
Goma, Democratic Republic of the Congo
Reviewed 6 May 2014

Customer Service is really good here. As learned from Trip Advisor, the Manager John is really humble, polite and professional. The place is also a bit away from the center town. Though not all the facilities included, but a ftiness center and swimming pool are their upcoming projects. The best part about John, apart from his ever smiling face is...

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Thank Ali V
Cologne, Germany
Reviewed 8 April 2014

Just come back from Steptown Motel/Hotel and the good things are clean rooms, nice stuff and a good cook. Bad things are Wifi with very slow or not exsiting internet. You can not even check your mails. Rooms have very thin wall so you hear everything also thoos things you dont wont to hear. The roof is sheet so when...

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Thank Christian K
Nairobi, Kenya
Reviewed 7 April 2014

One of the best hotels I have ever stayed. Perhaps not exactly as in the global chain hotel but extremely hospitable place. It was easy to arrange the booking via, the airport transfer worked perfectly, the room was fine, the WiFi was working, the breakfast delicious and the view from the terrace splendid. Plus really helpful and friendly staff. Definitely...

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Thank gotardus
Toronto, Canada
Reviewed 13 March 2014

I loved everything: the room, the views, the balconies, the staff (they were so helpful, and just nice), the location. This is the perfect place. I had so much fun. The manager was great and helped me settle in. He got me tickets to the naming of the gorilla celebrations, it was a great place to sit on balcony and...

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1Thank Crone2014
Cape Town Central, South Africa
Reviewed 12 February 2014

I stayed for 2 nights and for $50 a night you get a clean room with a clean shower room. Don't expect anything to fancy and certainly not up to standards of a chain hotel but for the price you pay its a very friendly service from people who are genuinely will to help you and a a comfortable place...

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1Thank Elliotbows
Montreal, Canada
Reviewed 10 February 2014

My wife and I stayed at Step Town for nearly a week while we were in Kigali and really enjoyed our stay. It was a much better deal and far more comfortable than the other spots where we stayed in the city. The view from the hotel is stunning and our room was clean and spacious. We had a lot...

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Thank Palmer P

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Amenities

Highlights
  • Free Internet
  • Free Parking
  • Restaurant
  • Breakfast included
  • Room Service
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Airport Transportation
Official Description (provided by the hotel)
STEP TOWN MOTEL is a first class modern motel. We are located in the centre of Kigali city near St Famille church KIYOVU MUHIMA a quiet, secure and refreshing area where you will enjoy the best views of the city from the motel. We provide accommodation with modern facilities, including en-suite bathrooms, television-DSTV, satellite dish and wireless internet. Also available is mini-bar and restaurant serving western and African cuisine. We do offer airport transfers. ... more   less 

Additional Information about Step Town Motel

Address: Muhima-Kiyovu | nr St Famille Church, Kigali, Rwanda
Region: Rwanda > Kigali Province > Kigali
Price Range: $80 - $88 (Based on Average Rates for a Standard Room)
Number of rooms: 222
Reservation Options:
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Also Known As:
Step Town Hotel Kigali
Hotel Style:
#1 Best Value Hotel in Kigali
#5 Business Hotel in Kigali
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room at the top of the main part of the hotel has a great view!”
michaelgU7104QQ, 12 Apr 2017 | Read review
“View to Kigali”
reinaldog301, 17 Mar 2017 | Read review
“the extension has got bed rooms with their lobby and private compound”
ugandasafarisp, 13 Mar 2017 | Read review
“Look out for a room with a balcony”
felixhim, 22 Jan 2017 | Read review
“Budget and proximity to Kigali city.”
njorogetimmy, 5 Jan 2017 | Read review
5 of 5