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Heaven Restaurant & Boutique Hotel

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Traveller (231)
Dining (46)
Videos (1)
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About

#5 of 84 hotels in Kigali
Location
Cleanliness
Service
Value
Travellers' Choice
Heaven Boutique Hotel is a 28-room, private and serene American-owned hotel located in the heart of downtown Kigali on a quiet side street, just steps from its award winning Heaven Restaurant. Heaven is known as a hospitality training restaurant, we invest in training future leaders in hospitality skills; over 2,000 Rwandans have been trained since 2008. Open for breakfast, lunch and dinner, hotel guests enjoy relaxing on Heaven's open-air terrace with expansive views of Kigali, having quiet meetings in one of our conference spaces and hanging out by the pool and state-of-the-art fitness center. With an onsite playground, salt water swimming pool, yoga & fitness terrace, fair trade crafts boutique and art gallery onsite, Heaven is the ideal place to stay for families, business travelers and tourists alike. Our 20 room luxury eco-friendly hotel called The Retreat is just next door. The Retreat has its own fine dining Fusion Restaurant, full service spa, private outdoor patios with outdoor rain showers, hand-made sustainable teak furniture, an outdoor heated saltwater pool with diving rocks, and hot tub. 8 brand new luxury pool villas with spacious living rooms and private swimming pools, a new wine lounge and new conference space with views of Kigali just opened in April 2021.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Yoga classes
Free breakfast
Hiking
Horseback riding
Children's playground
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Aerobics
Archery offsite
Bicycle tours
Bowling offsite
Canoeing offsite
Squash offsite
Tennis court offsite
Walking tours
Children's television networks
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Mosquito net
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Electric kettle
Cable / satellite TV
Bath / shower
Separate living room
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mid-range
Trendy
Languages Spoken
English, French
4.5
4.5 of 5 bubbles603 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Heaven Restaurant & Boutique Hotel is set in a location that's both tranquil and visually appealing, though its convenience receives mixed reviews. While the staff's warm and attentive service garners commendations, there is a suggestion that consistency could be improved. The hotel's cleanliness and maintenance of facilities are widely lauded, as are the diverse dining options and reliable amenities, though some issues with hot water and Wi-Fi persist. Guests are divided on the value proposition, with some questioning the price relative to their experience. The rooms offer comfort with occasional concerns regarding humidity and water quality. Overall, the hotel's atmosphere is praised for fostering both relaxation and social engagement.
Location
Picturesque
Atmosphere
Relaxed
Rooms
Basic
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
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603Reviews9Q+A98Room tips
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ShariLukens wrote a review Feb 2024
Victoria, Canada129 contributions
I didn’t stay at the hotel (but would next time) but I did eat at both Heaven & Fusion restaurants. Both were fantastic but my preference was Heaven, a more authentic experience and traditional food. The tradition dish (curry) was the best curry ivevever eaten. Fantastic. The story behind this restaurant is also heartwarming. Excellent staff and great service.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: If you like curry, order the regional dish! Delicious!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alissa Ruxin, Owner at Heaven Restaurant & Boutique Hotel
Responded 2 days ago
Thank you Shari for this glowing review! We are so glad to hear you enjoyed our authentic traditional food and service at Heaven!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard F wrote a review Sep 2022
5 contributions
Hotel's Favourite
We were served by Chantal and she was absolutely wonderful. Amazing service and the food was delicious - every single dish. The restaurant has a gorgeous view overlooking the city, surrounded by trees. Would HIGHLY recommend to anyone traveling in the area.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Alissa Ruxin, Owner at Heaven Restaurant & Boutique Hotel
Responded Sep 18, 2022
Dear Richard F, We are glad to learn that Chantal provided you with amazing service and you enjoyed the meal as well. Do come back again for more of our sumptuous meals.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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skibum1992 wrote a review Feb 2024
Hitchin34 contributions
We only stayed here for one night but the room was spacious and the bed very comfortable. We ate at the hotel restaurant specialising in local food and it was excellent, really delicious, tasty food. The staff in the hotel and the restaurant were very attentive and helpful.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Alissa Ruxin, Owner at Heaven Restaurant & Boutique Hotel
Responded 2 days ago
We are delighted to hear you enjoyed our food and your stay with us! Murakoze!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ShiraK23 wrote a review Feb 2024
Los Angeles, California13 contributions
Amazing place to stay, friendly and helpful staff, comfortable room, enjoy a complimentary 20 minute massage and delicious breakfast. We also enjoyed having dinner here one night, the food was excellent and we loved getting to know our server, Brian!
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Tip: the hotel offers to arrange taxi services to and from the airport, but it is much cheaper to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Alissa Ruxin, Owner at Heaven Restaurant & Boutique Hotel
Responded 2 days ago
Lovely! Thank you for choosing Heaven!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Passport826969 wrote a review Feb 2024
4 contributions
We thoroughly enjoyed staying here. Lovely well equipped rooms, friendly helpful staff & a welcoming atmosphere. The Heaven restaurant was superb, the food well presented & delightfully tasty. Monica & Patrice looked after us verywell
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Alissa Ruxin, Owner at Heaven Restaurant & Boutique Hotel
Responded 2 weeks ago
Thank you for this delightful review! We are so glad you enjoyed your stay at Heaven and felt well cared for!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Db84837369 wrote a review Feb 2024
Toronto, Canada6 contributions
We ate at the restaurant and it was fantastic. Great vibes and tasty food. The cocktail and dessert selection was really unique - with thoughtful ingredient choices. Our waitress Aline in particular was so nice and so great at telling us some background behind the dishes.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Alissa Ruxin, Owner at Heaven Restaurant & Boutique Hotel
Responded 2 weeks ago
Lovely to hear this wonderful feedback thank you!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alix T wrote a review Feb 2024
1 contribution
Had the most wonderful meal! The setting is immaculate. Loved our waiter Patrice, service was amazing!!! Had delicious passion fruit cocktail, traditional chicken curry, they brought out multiple amuse bouche which was fun to try. Lots of yummy desserts too. Best meal for our last night in Rwanda.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Alissa Ruxin, Owner at Heaven Restaurant & Boutique Hotel
Responded 2 weeks ago
We are so glad you enjoyed your meal and excellent service!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jakob Å wrote a review Jan 2024
1 contribution
Lovely place! Got great service from waiter Patrice, who not only was very attentive and made great recommendations, he also answered all our questions about Rwanda (as this was our first night here). Very cozy place! Strongly recommend!
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Alissa Ruxin, Owner at Heaven Restaurant & Boutique Hotel
Responded 2 weeks ago
Wow thanks for such an enthusiastic positive review! We appreciate it!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Patricia R wrote a review Jan 2024
2 contributions
We loved our experience at Heaven Boutique Hotel! It is located in a beautiful part of the city and the staff are warm and caring. We enjoyed making Banana Wine with Cedrick and Babtiste and the mixologist, Lucky, makes delicious inventive cocktails with unique ingredients. We also enjoyed a half day city tour which included the Genocide Memorial and the local market. The food was excellent, the rooms were spacious and comfortable - we totally enjoyed our stay!
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Alissa Ruxin, Owner at Heaven Restaurant & Boutique Hotel
Responded 2 weeks ago
So glad you enjoyed your stay and took one of our cultural classes to learn about the history of Rwanda!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GrandTour817420 wrote a review Jan 2024
Chicago, Illinois1 contribution
An attentive staff with great recommendations, beautiful tree surrounded property made the entire experience great. George's patience in helping me select from a variety of unfamiliar dishes made the experience more enjoyable. Appropriate pricing and portions.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alissa Ruxin, Owner at Heaven Restaurant & Boutique Hotel
Responded Jan 20, 2024
We are thrilled to hear George took great care of you! Thx for this feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$122 - C$206 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Inn Heaven
LOCATION
RwandaKigali ProvinceKigali
NUMBER OF ROOMS
28
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Heaven Restaurant & Boutique Hotel - UPDATED 2024 Prices, Reviews & Photos (Kigali, Rwanda) - Tripadvisor

Frequently Asked Questions about Heaven Restaurant & Boutique Hotel
Which popular attractions are close to Heaven Restaurant & Boutique Hotel?
Nearby attractions include Rwanda Clothing Store (1.1 km), Go Kigali Boutique (0.8 km), and Kandt House Museum (0.6 km).
What are some of the property amenities at Heaven Restaurant & Boutique Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Heaven Restaurant & Boutique Hotel?
Top room amenities include a flat screen TV, a desk, and a mosquito net.
What food & drink options are available at Heaven Restaurant & Boutique Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Heaven Restaurant & Boutique Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Heaven Restaurant & Boutique Hotel?
Conveniently located restaurants include Cucina Restaurant, Fusion Restaurant, and Heaven Restaurant & Boutique Hotel.
Are there opportunities to exercise at Heaven Restaurant & Boutique Hotel?
Yes, guests have access to a pool, a sauna, and fitness classes during their stay.
Does Heaven Restaurant & Boutique Hotel have airport transportation?
Yes, Heaven Restaurant & Boutique Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Heaven Restaurant & Boutique Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Kigali.
Does Heaven Restaurant & Boutique Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Heaven Restaurant & Boutique Hotel?
The staff speaks multiple languages, including English and French.