We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Kigali Serena Hotel

Save
Share
Traveller (391)
Room & Suite (147)
Dining (51)
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget"}}
Overview
KN 3 Ave P.O. Box 7469, Kigali Rwanda See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
Rooms
Oct. 7Oct. 8
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 11 partner sites to see rooms from US$210.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Kigali hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "4f1fa03471b247e1863ea0762e6b4e99", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":667720,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[56322412],"additionalContentIds":[],"pollCount":0,"checkin":{"day":7,"month":10,"year":2018},"checkout":{"day":8,"month":10,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":244,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"4f1fa03471b247e1863ea0762e6b4e99","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":290,"lowestMetaPrice":210,"additionalPartner":false,"highestMetaPriceDisplay":290,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":290,"lowestMetaPrice":210,"highestMetaPriceDisplay":290,"hotelName":"Kigali Serena Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjRmMWZhMDM0NzFiMjQ3ZTE4NjNlYTA3NjJlNmI0ZTk5IiwiQUlLIjoiNTFhOGU5YzU5NjZkNDliM2FlMzEwMDA5YmMxZTk3MGUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "07/10/2018", "checkOut": "08/10/2018", "lowestPrice": "US$210", "hasDates": true, "hacComplete": false, "contentIdMappings": {"56322412":"GetARoom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget"}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget"}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget"}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (810)
Filter reviews
758 results
Traveller rating
405
273
56
13
11
Traveller type
Time of year
LanguageEnglish
More languages
405
273
56
13
11
Show reviews that mention
All reviewsbreakfast buffetgorilla trekkingstar hotelbeautiful poolfantastic hotelanywhere in the worldan oasisgenocide museumstayed here for one nightnational parkroom was largebusiness triprooms are comfortablepool sidelive musicmille collinesafrica
FilterEnglish
Updating list...
1 - 5 of 758 reviews
Reviewed yesterday

Just 25mins drive from the airport and a short walk (or motorbike taxi) to downtown Kigali, this hotel is a perfect base for exploring around Kigali. Rooms are spacious and the food is amazing! The staff are friendly and service is 5 star. Right across...More

Thank Kate W
Reviewed 3 days ago

This is an amazing hotel. Excellent customer service! The Guest Service Executive, Patrick, was brilliant! He went above and beyond to serve. The rooms were beautiful, spacious and modern. I spent 6 nights here on this visit. The dining room staff were friendly andhospitable and...More

Thank Ccveitch
Reviewed 1 week ago

this was an incredible place to stay/ G reat room. great service and great location. Very modern and updated with great amenities.The price was good adn was booked ahead of stay. They even met me at airport which was arranged in advance for a very...More

Thank misscyndee
Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 1 week ago

Dear Misscyndee, Thank you for taking time to write this wonderful review about your recent stay with us. We are so honored you had a memorable stay with us and glad you enjoyed our rooms, amenities and delighted you had excellent service from the staff...More

Reviewed 1 week ago via mobile

We stayed here for 1 night before we went to the volcanos national park and for a night on the way back. The rooms were beautiful, comfortable and spacious. All the staff were welcoming and helpful and the food was excellent. Our short stay convinced...More

Thank Russell G
Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 1 week ago

Dear Russel G, Thank you for taking time to write this wonderful review about your recent stay with us. We are so honored you had a memorable stay with us and glad you enjoyed our rooms, food and had excellent service from the staff. If...More

Reviewed 3 weeks ago

We spent a night here. We had a very spacious room overlooking the pool. The room was well appointed and the service was good. Wifi is without password, possibly the reason why its a bit slow. The breakfast spread was extensive and quite good. Recommended.More

Thank Sanjay0123456
Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 3 weeks ago

Dear Mr. Sanjay0123456, Thank you for the time taken to write a review following your recent stay at the property. We are delighted to know you enjoyed our spacious rooms, breakfast and the service with no fault. Your point of WiFi having no control has...More

View more reviews
About
Description
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge ...More and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair Access
Beachfront
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
104
Price range
US$249 - US$490 (Based on Average Rates for a Standard Room)
Location
Rwanda > Kigali Province > Kigali
Photos
Traveller (391)
Room & Suite (147)
Dining (51)
Pool & Beach (36)
Nearby
Nearby HotelsSee all 59 hotels in Kigali
Great Appartment Hotel
1 review
.12 km away
Kigali Marriott Hotel
315 reviews
.29 km away
Eminence Hotel
16 reviews
.49 km away
Alpha Palace Hotel
8 reviews
.61 km away
Nearby RestaurantsSee all 179 restaurants in Kigali
Khana Khazana
559 reviews
1.05 km away
Heaven Restaurant & Boutique Hotel
909 reviews
1.09 km away
Iriba Bar and Terrace
62 reviews
.27 km away
New Cactus
184 reviews
.30 km away
Nearby AttractionsSee all 144 attractions in Kigali
Camp Kigali Memorial
52 reviews
.38 km away
Kandt House Natural History Museum
41 reviews
1.14 km away
Saint-Famille Church
7 reviews
.61 km away
Union Trade Center
5 reviews
.59 km away
Questions & Answers
Ask a question
Nadjet K
October 11, 2017|
AnswerShow all 3 answers
Response from Peter R | Reviewed this property |
This is not a question for Tripadvisor you ned to contact the hotel direct.
0
Votes
marycjenks
March 29, 2017|
AnswerShow all 7 answers
Response from Amrita J | Reviewed this property |
Yes
0
Votes
otienodavid
March 5, 2017|
AnswerShow all 3 answers
Response from SerenaHotels | Property representative |
Dear Otieno David, Further to your query, we do have midweek and weekend rates however they vary based on occupancy levels. Please visit our website to view the latest rate offers.
0
Votes
Room Tips
"Rooms are big enough and neat."
Read review
"2nd floor poolside rooms offer balconies which is perfect for a sunny afternoon, higher up floors facing the..."
Read review
"I went for a great room, it was TOO big, later I learnt they don't have tiny room"
Read review
"TVs have HDMI if you bring your own cable, you can watch what you want."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing