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Al Salam Rotana Hotel

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04/06/2017 05/06/2017
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Al Salam Rotana Hotel
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434 Reviews from our TripAdvisor Community

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Showing 361: English reviews
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Khartoum, Sudan
Reviewed 3 days ago NEW

Overall, it was perfect as usual: - Experienced a worm, lovely welcoming - All staff are friendly and helpful - A high class service was offered - The room well cleaned and would stay in it all my life - Nuba restaurant team are the best from supervisors to crew

Review collected in partnership with Rotana Hotels
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Helpful?
Thank 84khalidm
Reviewed 4 days ago NEW

it was very welcoming with welcome drinks. and the reception at the front desk was very helpful and well spoken. all the staff around are good and polite. it was my first experience and i should agree it was a good impression.

Review collected in partnership with Rotana Hotels
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Thank osbert2017
Reviewed 5 days ago NEW

It's a great place located close to the airport. The rooms are spacious and contemporary conforming to all qualities I would expect from a good five star property in the world..The staff is warm and courteous, though some of them were a little uncomfortable with English(especially the cleaners grade which I can understand but would like them to improve upon)...

Review collected in partnership with Rotana Hotels
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Thank DrHimanshuArora
New York City, New York
Reviewed 5 days ago NEW

The experience here is very interesting, to find such a place in a very hot country is most relaxing. If you were on a diet then you have to foget about here, the food is wonderful.the staff are very professional and they always meet with a genuine smile. I loved it

Review collected in partnership with Rotana Hotels
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Thank 777qusayk
Reviewed 1 week ago

excellent in everything except the prices.i think Alsalam Rotana is the best in sudan & i recommend to choose the honeymooners backage or the weekend backage.i had a good times .the outdoor pool is fantastic.

Review collected in partnership with Rotana Hotels
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Helpful?
Thank youssifosman
Adnan D, General Manager at Al Salam Rotana Hotel, responded to this review

Dear Mr. Youssif, Thank you for staying with us at Al Salam Rotana and for recommending our hotel. We sincerely appreciate taking your time to share your review and valued feedback from your recent stay with us at Al Salam Rotana Khartoum and very happy to know that you enjoyed your stay at our hotel and our facilities and services...

Reviewed 1 week ago

The hotel in general is very good and quite., however the furniture needs to renovated and the varieties of food at the lounge need to be changed especially in the afternoon it is always pastries and fruits.

Review collected in partnership with Rotana Hotels
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Helpful?
Thank rehamattaia
Adnan D, General Manager at Al Salam Rotana Hotel, responded to this review

Dear Ms. Reham, Thank you very much for taking your time to write your comments on Tripadvisor it was indeed our pleasure to have you as our guest Ms. Reham. Through your comments we understand more the expectations of our valued guests to improve our facilities and services. We look forward to welcoming you again and assure you of our...

Reviewed 1 week ago

If you're traveling to Khartoum AlSalam Rotana is the hotel to stay inn while you're there. The rooms are relatively nice, the service is good, the restaurant is good and the staff is very nice and friendly.

Review collected in partnership with Rotana Hotels
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Helpful?
Thank suleiman2017
Adnan D, General Manager at Al Salam Rotana Hotel, responded to this review

Dear Mr. Suleiman, I would like to take this opportunity to thank you very much for taking the time to write your comments on Tripadvisor after your recent stay at Al Salam Rotana Hotel. It is our goal to maintain the highest standards of service to all our guests and we are delighted to know that you had a pleasant...

Reviewed 1 week ago

Please Excelent and great facilities and nice view like the garden beside the hotel room , worm welcoming, food, princess , employee, services, cleaning , formal, staff information, room size, hole area, respect

Review collected in partnership with Rotana Hotels
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Helpful?
Thank 683zeyada
Adnan D, General Manager at Al Salam Rotana Hotel, responded to this review

Dear Mr. Zeyada, Thank you for taking your time to write on Tripadvisor concerning your recent stay at our hotel. We are very happy to learn that we were able to make your stay memorable by providing you the positive experience we endeavor to give to all our valued guests. We do look forward to the opportunity of once again...

Reviewed 2 weeks ago

Amazing staff in all departments from the management to the doormen, the restaurant nuba has lovely food and desserts to die for, the staff in nuba restaurant and garden cafe are so nice and not to speak less of the front desk, hopefully you get the chance to be welcomed by Yusra and her smile,

Review collected in partnership with Rotana Hotels
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Helpful?
Thank Shady S
Adnan D, General Manager at Al Salam Rotana Hotel, responded to this review

Dear Mr. Shady, Thank you for taking your time to write your comments on Tripadvisor, it was indeed our pleasure to have you as our guest. It is our goal to maintain the highest standards of service to all our guests and we are delighted to know that you had a pleasant stay and enjoyed the food and all the...

Reviewed 2 weeks ago

The lady at reception told me that my reservation was cancelled. Later on she discovered it wasn't cancelled. She didn't admit her mistake. On the contrary, she made it as a favor that she could find me a room

Review collected in partnership with Rotana Hotels
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Helpful?
Thank hesham136
Adnan D, General Manager at Al Salam Rotana Hotel, responded to this review

Dear Mr. Hesham, Thank you for choosing to stay with us and for taking the time to write your detailed comments on Trip Advisor regarding your experience. We have noted your comments and concerns regarding your booking cancellation confusion, we are currently investigating the point you mentioned. The services you experienced are certainly not reflecting of our usual Rotana standards...

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Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Al Salam Rotana Hotel

Address: Africa Road, Khartoum, Sudan
Region: Sudan > Khartoum State > Khartoum
Hotel Class:5 star — Al Salam Rotana Hotel 5*
Number of rooms: 236
Also Known As:
Al Salam Rotana Khartoum
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Questions & Answers

Here's what travellers have asked, with answers from Al Salam Rotana Hotel staff and other travellers.
11 questions
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Questions? Get answers from Al Salam Rotana Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pool , outside diner”
Shyamthepit, 3 May 2017 | Read review
“Ask for a non smoking room. If not you might end up with nicotine stinch all over your clothes”
476ghassanc, 5 Apr 2017 | Read review
“Non-smoking, on the pool side of the building.”
jima816, 12 Dec 2016 | Read review
“Pool side view”
om282016, 20 Nov 2016 | Read review
“Non smoking rooms are far away from the elevators, so request for a room closer to the elevators to limit walking.”
Srini055, 14 Nov 2016 | Read review
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