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Protea Hotel Kampala

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Protea Hotel Kampala
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214 Reviews from our TripAdvisor Community

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Showing 208: English reviews
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Cairo
Reviewed 1 week ago via mobile

We've stayed at Protea in other parts of Africa but this one was a disappointment. The good news, staff members were always welcoming and willing to follow the extra mile to help. But that's where the good news ends. First come the mosquitos. The last night was a nightmare as I could barely sleep because of mosquitos INSIDE the room....

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Helpful?
Thank The_Egyptian_Couple
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the WiFi service that did...

Kiev
Reviewed 3 weeks ago

It is a really good 4 star Hotel. Big rooms with everything in working order. Nice location, not too far from center but still in a quiet green area. Very nice Bar outside and super breakfast selection. Great service from all employees.

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Thank JensenKiev
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, upholding our commitment to provide exceptional service, we hope to have an opportunity to create a memorable experience with us again, whenever your...

Nairobi, Kenya
Reviewed 3 weeks ago

have stayed at this hotel for about 7 times since 2012. It being close to our office, the location is the single reason why I go back. Whether for conference or a night or two while in Kampala, the service is always such a colossal disappointment. It could not be colder or more lackluster. The check in is often slow...

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Helpful?
Thank Sarah N
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the service levels that did...

Dar es Salaam, Tanzania
Reviewed 5 weeks ago

I had a lovely stay at this hotel a week or so ago. They treated me very well, including re-stocking my mini bar for free and they offered a free bottle of wine the first night, which was lovely. My room was very large and comfortable, though I had wished that I had a balcony, which I did not have,...

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Helpful?
Thank ETSinTZ
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for your words of appreciation on the review that you completed on your recent stay at Protea Hotel by Marriott Kampala. We are delighted to receive your compliments and we will certainly congratulate our STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us....

Washington DC, District of Columbia
Reviewed 17 February 2017

We stayed here for 2 nights and it was very pleasant. The night manager (Chris, I think his name is) demonstrates fantastic customer service. I even noticed him checking on breakfast in the morning to make sure everything was good. They offer free pressing for one pant/jacket combo because there are no irons or ironing boards in the room, which...

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1Thank NotATravelNewbie
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for your words of appreciation on the review that you completed on your recent stay at Protea Hotel by Marriott Kampala. We are delighted to receive your compliments and we will certainly congratulate our Chris Stander, whom you commended for his exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable...

Johannesburg, South Africa
Reviewed 13 February 2017

Comfortable. Good Gym. Nice restaurant and pub. Very good Security. High Walls and armed security officials all around. Pub and Restaurant is in the internal square. Little compact but away from public view. Nice barbeque some nights

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Thank theodorusf2016
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, upholding our commitment to provide exceptional service, we hope to have an opportunity to create a memorable experience with us again, whenever your...

Reviewed 6 February 2017

The hotel is on the more upscale side of hotels in Kampala at a price of around $250 USD per night. On my arrival in the afternoon my room was ready and the front desk was very helpful. At this price I expect above normal service and accommodations the room was nice but during the first night the A/C unit...

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Thank MGIntrepidTraveler
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the dripping air conditioner in...

Baltimore, MD
Reviewed 6 February 2017

Just wrapped up a week-long stay at the Protea Kampala. Was in town on business and stayed in room 314. Great room with a balcony that overlooks the restaurant courtyard. Staff were very nice and took very good care of me. Amenities were just right. Room was spacious with a queen-sized bed, solid air conditioning, desk, wardrobe and bathroom with...

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Thank BmoreTrav
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, upholding our commitment to provide exceptional service, we hope to have an opportunity to create a memorable experience with us again, whenever your...

Stellenbosch, South Africa
Reviewed 6 February 2017

I stayed here for 3 nights. Room was HUGE, nice balcony and overall great. I enjoyed the food in their restaurant - real nice local mix of food with what you what generally expect. Staff friendly, overall I would stay here again should I visit Kampala.

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Thank G_I_B_8
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, upholding our commitment to provide exceptional service, we hope to have an opportunity to create a memorable experience with us again, whenever your...

London, United Kingdom
Reviewed 4 January 2017

I called on the 24th to make this booking. I was told that I had to email someone specific (Rita) on 26th as she was in charge of bookings. I emailed Rita on Monday requesting our room for 2 adults and a child. We had some back and forth on the need for a roll away bed and it was...

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Helpful?
Thank nalwanga
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inefficient service you received...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Concierge
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated in the upmarket suburb of Kololo in Kampala, only 35 km from Entebbe Airport, the Protea Hotel Kampala offers guests 4-star luxury and 5-star service. No matter which room you stay in, they are all fully air conditioned with free high speed internet connectivity, high pressure showers, large LCD screen TVs with 16 channels including BBC and SKY News. Keep up to date with our business centre and 24-hour reception. After a busy day, de-stress with a workout in the 24-hour fitness centre and then call down for a midnight snack with our 24-hour room service a little later. We have the perfect accommodation choice in the heart of Uganda's capital. Indulge yourself at Chapter One Restaurant, which serves a high quality buffet breakfast and sumptuous a la carte lunch and dinner. Travel to and from the airport in style with our BMW X3 and 5 series, which can be charged to your room. ... more   less 

Additional Information about Protea Hotel Kampala

Address: Elgon Terrace, Kololo, Kampala 9421, Uganda
Region: Uganda > Central Region > Kampala
Price Range: $267 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Kampala 4*
Number of rooms: 70
Reservation Options:
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Hotel Style:
#8 Luxury Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Kampala staff and other travellers.
3 questions
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Questions? Get answers from Protea Hotel Kampala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was in room 212, which was very large, but no balcony. But on the side that overlooked the garden area, which was nice.”
 of 5 bubbles ETSinTZ, 20 Feb 2017 | Read review
“Request a room facing the square”
 of 5 bubbles theodorusf2016, 13 Feb 2017 | Read review
“Ask for a third floor room with a balcony.”
 of 5 bubbles BmoreTrav, 6 Feb 2017 | Read review
“Ask for views of Kampala to get a good view.”
 of 5 bubbles nalwanga, 4 Jan 2017 | Read review
“if quiet is important ask for rooms in the area of #317- the room I ended up in”
  • close up of welcome on bed
  • room balcony
  • bathroom
  • large room
 of 5 bubbles 645joe, 25 Dec 2016 | Read review
5 of 5