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Lake Victoria Serena Golf Resort & Spa

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#10 of 94 Hotels in Kampala
Certificate of Excellence
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Lake Victoria Serena Golf Resort & Spa
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220 Reviews from our TripAdvisor Community

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Showing 203: English reviews
Reviewed 1 week ago NEWvia mobile

The stay at Lake Victoria Serena was absolutely serene. The staff were very friendly and the atmosphere very good. View of the lake was breathtaking. The only thing I didn't like about the place was the house keeping ringing the door bell at 9 to clean up. This may be ok if one intends to get out of bed early....

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Helpful?
Thank Angela S
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Angela S, I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing valuable time to share your experiences with us. Your comments will go a long way in ensuring our services are improved. It is indeed regretful that you went through a bad experience with the Housekeeping staff. They are...

Kampala, Uganda
Reviewed 1 week ago via mobile

We come back to the marina restaurant because we like the location, it's close to home and the staff are good. Unfortunately this will have been our last visit. I reviewed recently, 2*, because we got the wrong food (not for the first time) and after this visit we can see that things are unlikely to change. As usual we...

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Helpful?
Thank Chris W
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Chris W, Please accept my apologies for the delay in reverting back to you on your recent visit with us. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing valuable time to share your experiences with us giving us a detailed and constructive feedback. Your comments will go a...

Kampala, Uganda
Reviewed 3 weeks ago

During my 5 days-stay at the hotel, I experienced courteous customer care service expected of the facility. Phone calls for room service were responded to in minutes. Whereas we often share reviews of hotels, we often fail to recognise the people - the staff - who directly attended to us during the stay. In this regard, I have shared 4...

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Helpful?
Thank masakeonline
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Masakeonline, I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your comments and suggestions will go a long way in ensuring our services are improved so as to attain maximum guest satisfaction. We...

Nairobi
Reviewed 11 January 2017

We traveled to Lake Victoria Serena for a family vacation during the Christmas break.We enjoyed ourselves-the facilities are great and the food as well. The F& B manager(Robert) was very helpful in helping us create a meal plan for our son who has severe food allergies. However,we experienced some disappointments with the housekeeping-there was a problem with the showers. The...

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Helpful?
Thank Josleen S
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Josleen S, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. Thank you very much for taking the time to share with us your experience and rating us highly in terms of our facility and the culinary offers despite the various setbacks that did not make up for a...

Nairobi, Kenya
Reviewed 5 January 2017

This is one of the prettiest Serenas I have been to so far, virtually all the rooms overlooking the lake. I spent a lot of time at the balcony relaxing, and just enjoying the silence. The staff were great, and very helpful. The rooms are lovely and clean. The spa is great and well maintained. My one issue ( and...

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Helpful?
Thank Ogake M
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Mr. Ogake M, I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. We are committed to deliver services that exceed our guest’s expectations and I have noted with concern that we did not...

Reviewed 2 January 2017 via mobile

A very nice property to visit . Children are well catered for the food is good and service is good too. The Suites and the twin room we stayed in were well equipped, room service takes time but is good too. They Have a marina and a golf course , green fees is charged to hotel residents. Swimming pool is...

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Helpful?
Thank Raj M
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Mr. Raj. M Thank you so much for sparing time to share this amazing feedback in regards to your recent visit to Lake Victoria Serena Golf Resort & Spa. There is great motivation and satisfaction in knowing that we exceeded your expectations in making your stay extraordinary and special. We are committed to deliver services that exceed our guest’s...

Reviewed 1 January 2017 via mobile

Today 1st January 2017 my husband and I arrived at the hotel for buffet lunch. Price x 3, no possibility for a la carte service and everyone blaming management for the inflation. We are regulars so we know this is not good value for money. "Go away and see you never" was the clear message we got. Back to Lake...

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Helpful?
1Thank Jane K
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Dr. Jane K, I most sincerely thank you for supporting Lake Victoria Serena Golf Resort & Spa and for sparing your valuable time to share your experiences with us. We are committed to deliver services that exceed our guest’s expectations and I have noted with concern that we did not live up to that promise during the New Year’s...

Concord, Massachusetts
Reviewed 30 December 2016 via mobile

Here for the new year with the family our booking messed up. It took 2 hours to rectify Second day room keys don't work it took 30 min for solution. Once in the room. No towels 40 minutes to replace. Very dissapointed.

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Helpful?
1Thank ledama
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Mr. Ledama, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit during the festive period. I most sincerely thank you for taking your valuable time to write to us on Trip Advisor and give us a detailed and constructive feedback regarding your stay. Your comments will go a long...

Reviewed 16 December 2016

This is a very beautiful place, its so relaxing. the gardens are beautiful. The hotel service is all about excellence. It was my first time there and I thought I was in some other world! So serene indeed :)

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Helpful?
Thank nadia m
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Nadia M, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. Thank you very much for taking the time to share with us your experience and rating us highly despite the bumpy road leading to the hotel. However, Management has and will continue to petition Government to tarmac the...

Reviewed 15 December 2016 via mobile

I returned to one of my best resorts in Kampala for a two day conference and I really enjoyed my stay. Was pampered this time and upgraded to the Presidential Suite, which was heavenly. Was pleasantly surprised when I checked in and realized my polite request for an upgrade had been honored and beyond my expectations. I really enjoyed my...

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Helpful?
Thank Chilli-Bite
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Chilli-Bite, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. Thank you very much for taking the time to share with us your experience and rating us highly despite the bumpy road leading to the hotel. However, Management has and will continue to petition Government to tarmac the road....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about Lake Victoria Serena Golf Resort & Spa

Address: Lweza Kigo Road | Off Entebbe Road, Kampala 01000, Uganda
Region: Uganda > Central Region > Kampala
Price Range: $237 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lake Victoria Serena Golf Resort & Spa 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Lake Victoria Serena Hotel Kampala
Hotel Style:
#3 Romantic Hotel in Kampala
#4 Spa Hotel in Kampala
#6 Luxury Hotel in Kampala
#7 Business Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Lake Victoria Serena Golf Resort & Spa staff and other travellers.
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Questions? Get answers from Lake Victoria Serena Golf Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the ones a little bit higher up for much better views.”
 of 5 bubbles ogakem, 5 Jan 2017 | Read review
“Great place to retreat to”
 of 5 bubbles 624fredk, 31 Oct 2016 | Read review
“My personal preference are rooms on the upper floors with a balcony rather than ground floor rooms with a terrace.”
 of 5 bubbles Safariafficionado, 23 Jul 2016 | Read review
“Th rooms overlooking Lake Victoria are best. Most of them are probably like this”
 of 5 bubbles 466japhetk, 23 Jun 2016 | Read review
“All appeared to have amazing views.”
 of 5 bubbles JJC99999, 15 Jun 2016 | Read review
5 of 5