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Lake Victoria Serena Golf Resort & Spa

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Rooms
Dec. 30Dec. 31
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Room Service
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Wheelchair Access
Bar/Lounge
Spa
Airport Transportation
Dry Cleaning
Meeting Rooms
Golf Course
Tennis Court
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Outdoor pool
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Minibar
Good to know
HOTEL STYLE
Luxury
Park View
HOTEL CLASS
Location
Full view
Getting there
Entebbe Airport24 km
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Nearby restaurants
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Nearby attractions
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Reviews (300)
Filter reviews
273 results
Traveller rating
105
106
36
18
8
Traveller type
Time of year
LanguageEnglish
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105
106
36
18
8
Show reviews that mention
All reviews lake victoria golf course dirt road citadel restaurant entebbe airport business conference main building great resort peace and quiet internet connectivity swimming pool beautiful property a la carte menu lobby area conference facilities rooms are big tennis courts
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1 - 5 of 273 reviews
Reviewed 1 week ago

Stayed here for 6 nights during a work trip. Where to begin. Check in staff was rude, wifi wouldn't log in and acted as if I were stupid and didn't know what to do. Had to wait for someone to take my bag to the...More

Date of stay: November 2018
1  Thank FatW9
Response from SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & SpaResponded 1 week ago

Dear FatW9, Greetings from Lake Victoria Serena Golf Resort and Spa, We would like to thank you for taking time to express the unpleasant experiences you had during your recent stay with us. It is only through feedback, that we are able to improve and...More

Reviewed 1 week ago

We had a room on the top floor of Block 14 that had an expansive view of the lake. The food was good and the staff was helpful. The room was spacious, clean, tranquil and quiet. The hotel has a Tuscan feel to it and...More

Date of stay: December 2018
Thank ambernyonjo
Response from SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & SpaResponded 1 week ago

Dear ambernyonjo, Thank you very much for making Lake Victoria Serena Golf Resort and Spa your second home in Kampala. We truly appreciate your loyalty and continued trust in our product and service. I am very delighted to hear that our staff made you feel...More

Reviewed 2 weeks ago via mobile

Serena Is the perfect getaway for a weekend / holiday. Superb place with 5 star service with all the amenities they got excellent rooms too. Now they also got a world class golf course for all the golf lovers. This place is built just next...More

Date of stay: September 2018
Thank shahjinal87
Response from SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & SpaResponded 2 weeks ago

Dear Mr. Jinal Shah, Thank you very much for taking time to review and share your wonderful experience about your recent stay with us. We are very pleased to hear that you enjoyed it and that you found our property and services exceptional.Management will be...More

Reviewed 4 weeks ago via mobile

The resort hotel is very good . It has a Marina Restaurant near the lake accessible by golf cart or 10 minutes walking. The hotel rooms are big and in separate 2 or 3 storeys apartment building. Rooms are extremely clean and environment is beautiful...More

Date of stay: November 2018
Thank Beverly Hill Y
Response from SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & SpaResponded 2 weeks ago

Dear Beverly Hill Y, Thank you very much for choosing the Lake Victoria Serena Golf Resort and Spa as your preferred place of residence and for taking time to review our property and services on trip advisor. We are truly honored and delighted to know...More

Reviewed October 24, 2018

Stayed there on two different occassions within the same month. Everything was excellent from the reception, a good food variety, comfy bed and excellent grounds. Enjoyed jogging and walking on the golf course grounds.More

Date of stay: November 2017
Thank Abiria
Response from SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & SpaResponded October 25, 2018

Dear Abiria, Thank you very much for choosing Lake Victoria Serena Golf Resort and Spa as your preferred place of residence during your visits to Uganda and for taking time to write such an amazing review of our property and services. We are truly honored...More

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Questions & Answers
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Ben K
December 29, 2016|
Answer
Response from Safariafficionado | Reviewed this property |
Guests staying at the resort have the use of the pool and gym for free. Spa treatments are charged according to what guests require. The golf course charges reduced green fees for guests. Specific prices are available from... More
0
Votes
Ben K
December 29, 2016|
AnswerShow all 3 answers
Response from SerenaHotels | Property representative |
On weekdays, a day pass for swimming for adults is at UGX 30,000 while children UGX 20,000. Weekends adults pay UGX 40,000 and children the same. These payments include accessing the gym, aerobics, steam and sauna.
1
Vote
max110
February 11, 2016|
AnswerShow all 2 answers
Response from Nelly K | Reviewed this property |
A meal will be between 20 dollars and 65 dollars, depending on what you pick. Drinks range between 4 and 7, for non-alcoholic, didn't try the alcoholic ones.
0
Votes
Room Tips
"Ask for a room facing the lake"
ambernyonjo
1 week ago
Read review
"Take rooms upstairs for better view of golfcourse"
Abiria
Oct. 24, 2018
Read review
"Always book ahead of arrival and always give your preferences"
JoyceOkila
Aug. 15, 2018
Read review
"all rooms are great"
dorojuma
Jun. 19, 2018
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PRICE RANGE
US$221 - US$363 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lake victoria serena hotel kampala
LOCATION
UgandaCentral RegionKampala
NUMBER OF ROOMS
124
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