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Sheraton Kampala Hotel

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Sheraton Kampala Hotel
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608 Reviews from our TripAdvisor Community

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Showing 564: English reviews
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Paris
Reviewed yesterday NEW

Globally a very nice experience. Nice people, a good location, good service....but visit and choose your room. Consider that: - there are rooms refurbished recently (nice, modern, well fitted...) and rooms needing an upgrade - the view, "garden side" is very nice as opposite at the street and parking view on the back - a large amount of the rooms...

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Thank Nogent
Alexandria
Reviewed 2 days ago NEW

After a long flight I had one of the best massages I have ever had. The overall service in the hotel was excellent, even if the hotel was rather expensive. The staff were always cheerful and went out of their way to assist. The service in the executive lounge was fantastic.

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Thank dzingaim2017
Sheraton K, Guest Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Dzingaim2017, Thank you for sharing your experience at the Sheraton Kampala Hotel. It is with pleasure to see that we have achieved our goal by meeting your expectation. We are very happy to see that you enjoyed our massage. Thank you for staying at the Sheraton Kampala Hotel and we hope you choose to stay with us again whenever...

Surrey
Reviewed 4 days ago NEW

Excellent way to end our time in Uganda. The service was fantastic as with all Starwood hotels. Our family felt safe, well taken care of, enjoyed the food and beautiful pool. Will certainly stay at the Sheraton Kampala on our next journey to Uganda.

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Thank Kevin L
Sheraton K, Guest Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Kevin L, Thank you for sharing your experience at the Sheraton Kampala Hotel. We are very happy to see that you enjoyed your stay with us, and you felt safe and taken care of. Our main goal is to make our valuable guests satisfied and to have an excellent experience, and we are delighted that we have achieved that....

Gulu
Reviewed 6 days ago NEW

Very neat. Staff are warm, position of the hotel is very good, in the center of the city, near all required facilities. Environment safe, natural, plenty of birds, near state house, both public and private transport is within reach. Recreation facilities are within the hotel area. The meals are in time and have variety for good selections. Conference halls are...

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Thank santajoycel
Sheraton K, Guest Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear santajoycel, Thank you very much for staying with us at the Sheraton Kampala Hotel. We are delighted to hear that you enjoyed your stay with us along with the level of our service from our staff, location, recreation facilities, conference and rooms as well. It is with pleasure to see that we have achieved our goal by meeting your...

Denmark
Reviewed 1 week ago NEW

I stayed at the hotel during my business trip to Kampala. The Executive room is spacious, comfortable, very clean and the view from the 8th floor was wonderful. The hotel staff was very friendly, professional and helpful. The food was very good, both breakfast and dinner, with a lot of options. The hotel is surrounded by a beautiful garden that...

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1Thank Chris M
Sheraton K, Guest Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Chris M, Thank you for sharing your experience at the Sheraton Kampala Hotel. We are delighted to hear that you enjoyed your stay with us, and you liked our executive rooms along with the view. It is our pleasure to see that we could meet your expectation and made your stay unforgettable. We shared your positive feedback with the...

Kampala
Reviewed 1 week ago

I truly enjoyed my stay at the Sheraton Kampala Hotel. Right from reservation, I was greatly assisted by Josephine Nanjonga and Phiona. At the reception. In the club lounge, Joy Tamale was very hospitable to us and our club guests.

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Thank Fmbaziira
Sheraton K, Guest Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Fmbaziira, Thank you very much for choosing Sheraton Kampala Hotel. It is with pleasure to see that you enjoyed your recent stay with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. We hope you choose to stay with us...

Tel Aviv District, Israel
Reviewed 1 week ago

I can asure you as a frequent customer sheraton kampala is the best cost effective hotel in town. Amazing service and people reallu care of you. Best central location by far. .im every month there and i love it. Trust me you will enjoy.

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Thank mosher156
Sheraton K, Guest Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Mosher156, Thank you very much for staying with us at the Sheraton Kampala Hotel. We are delighted to hear that you enjoyed your stay with us. We shared your positive feedback with the entire hotel to keep on doing the great job. Do not hesitate to contact me directly whenever your travel brings you back to Kampala to ensure...

London, United Kingdom
Reviewed 1 week ago

I am proud to give this review especially after watching The front of office at Sherathon Kampala become so great at making you feel welcome and important all through the stay the buffets scored points too .rooms same quality as any top hotel being a traveller all you ask for in life is the smiles that make you feel at...

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Thank Momodou S
Sheraton K, Guest Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Momodou S, Thank you for sharing your experience at the Sheraton Kampala Hotel. It is with pleasure to see that we have achieved our goal by meeting your expectation, and made your stay unforgettable. We really appreciate your positive feedback about our staff, and we shared your comments with the entire hotel to keep on doing the good job....

Hemel Hempstead, United Kingdom
Reviewed 1 week ago

The Sheraton manages to maintain a better than acceptable level of service delivery . It is not great . It is not perfect but it is comfortable and dependable . Food requires improvement across the board and the Equator Bar is completely anodyne

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Thank MikeRebak
Sheraton K, Guest Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear MikeRebak, Thank you very much for staying with us at the Sheraton Kampala Hotel. Your positive comments were shared with the respective department for future improvement. We only can improve by listening to our valuable guests like you. 3 We hope you choose to stay with us again to provide a better experience than the previous one whenever your...

Costa Mesa, California
Reviewed 1 week ago

Great accommodations, gym and friendly staff would definitely stay here again! Great restaurant as well. Easily hired me a taxi without any problems and ready on time to get me to the airport. I highly recommend it

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Thank gratitudewins
Sheraton K, Guest Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Gratitudewins, Thank you very much for choosing Sheraton Kampala Hotel. It is with pleasure to see that you enjoyed your recent stay with us, and you liked our accommodation, gym and the level of service that was provided by our staff. We shared your feedback with the entire hotel to keep up the good work. We look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Ideally located in the heart of Kampala city, Sheraton Kampala Hotel welcomes travelers with a relaxed ambiance and a dazzling array of upscale amenities. Just 45 minutes drive from Entebbe International Airport, we are within easy reach of the central business district area and shopping malls. Take a magnificent view of the city or the well-known Kololo and Nakasero hills from our 236 guest rooms and suites, which are each decorated with a local flavor and homey comfort. Our well-equipped fitness centre - complete with a cardiovascular gymnasium and outdoor pool - will make your stay more relaxing. If you're joining us on business, we have 11 flexible meeting rooms for conference and banquet facilities - including a Grand Ballroom -with great options for five to 500 guests. A fully-equipped business centre with Internet, fax, and photocopying services is also available. Try out our Paradise Grill, with fun themed lunches and dinners offering international cuisine. As the evening falls, gather with family, friends or colleagues for a delicious meal at the Equator lounge, which stays open throughout the week with our resident DJ spinning your favorite songs until 3.00 am. Whatever your plans, our friendly staff at the Sheraton Kampala Hotel will make your stay a memorable one. ... more   less 

Additional Information about Sheraton Kampala Hotel

Address: Ternan Avenue, Kampala, Uganda
Region: Uganda > Central Region > Kampala
Price Range: $288 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kampala Hotel 4*
Number of rooms: 236
Reservation Options:
TripAdvisor is proud to partner with Jovago.com, Starwood EMEA, Booking.com, Agoda and Priceline so you can book your Sheraton Kampala Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Kampala
Kampala Sheraton
Hotel Style:
#5 Spa Hotel in Kampala
#8 Luxury Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kampala Hotel staff and other travellers.
3 questions
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over a year ago

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Questions? Get answers from Sheraton Kampala Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive Room as high up as possible”
 of 5 bubbles ChrisM609, 23 Mar 2017 | Read review
“I was upgraded to a suite thanks to the Starwood scheme ”
 of 5 bubbles momodous918, 22 Mar 2017 | Read review
“Ask for the quiet side otherwise you will be disturbed by the party nights - Thursday thru Saturday.”
 of 5 bubbles Max_scot1976, 6 Mar 2017 | Read review
“Great views from all rooms but choose north facing rooms to avoid music at weekends.”
 of 5 bubbles PatrickO_13, 27 Feb 2017 | Read review
“Higher floors give a quieter environment and spend the money for rooms on the Executive or SPG floors, it is worth it!”
 of 5 bubbles Safariafficionado, 20 Feb 2017 | Read review
5 of 5