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Sheraton Kampala Hotel

Sheraton.comUS$184*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$295*
US$184*
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Sheraton Kampala Hotel
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638 Reviews from our TripAdvisor Community

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Showing 594: English reviews
Kampala, Uganda
Reviewed 4 January 2016

The hotel is quite good, rooms are clean and staff very helpful. It can be quite noisy from time to time. It is equipped with a decent gym/swimming pool for those who want to practice and relax, but not the best for true athletes!

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Helpful?
Thank Christelle J
Tendo L, Public Relations Assitant at Sheraton Kampala Hotel, responded to this review

Dear guest, We greatly appreciate you taking the time to share your feedback, due to the location of the hotel guests do experience occasional noise from the various parties around however on your next check-in you may request for a room facing the suburbs - this will provide for a much quieter experience. Best regards,

Kampala, Uganda
Reviewed 4 January 2016 via mobile

There some places I go, en I don't feel like leaving! From the location, easy access to and out to the city center, top 5* service around, lounge, bars, restaurants, health club houses.. For the nights here you are sure of 360' view of top sides of Kampala.. The breakfast is a major highlight!! It's a mother of all the...

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Helpful?
Thank Mamalandsafaris
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear guest, Your positive review of the Sheraton Kampala is highly appreciated and it is always a pleasure to surpass guests expectations and we look forward to hosting you once again on your next visit to Kampala. Best regards.

Reviewed 3 January 2016 via mobile

The place is deteriorating rapidly The charm of this aging property was the location and friendly staff This will be my last stay here 1) the last trip the hotel charged me an extra night after I had checked out, and reversed it after I protested when I noticed my card had been debited unilaterally 2) I returned yesterday because...

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Helpful?
Thank Chandy J
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear guest, Thank you for sharing your feedback with us and although great efforts were taken to mitigate your concerns at seems we still fell short of your expectations and this is unfortunate. The Hotel is not 'deteriorating' as you may have asserted and this is evident form the numerous positive reviews we receive, indeed some areas are due for...

London, United Kingdom
Reviewed 29 December 2015 via mobile

We went to the sheraton as we were looking for a pool in Kampala that has a kid's pool. The price was very good. 15k for adults and 10k for kids. The pool was very clean and not too packed. The service was good. Drinks not too over priced. The bathrooms at the pool were being painted which was inconvenient...

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Helpful?
Thank nalwanga
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear guest, Thank you for taking the time to share with us your feedback and generally positive review and we look forward to hosting you again. Best regards.

Washington DC, District of Columbia
Reviewed 21 December 2015

Travelled to Kampala for business and stayed at Sheraton Kampala for 2 nights. The hotel is located at the heart of Kampala which is nice. The facility is a bit old as I was told the hotel was built 20+ years ago. The service is ok but I found the security check a bit annoying. You have to get off...

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Helpful?
Thank Xiaoyu C
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear valued guest, Thank you for your review of the Sheraton Kampala and for sharing some of your concerns regarding security. It is unfortunate but extremely necessary for yours and all our other guests safety to carry out security checks at each entry point of the hotel, and many of our guests appreciate this because of the peace of mind...

Reviewed 20 December 2015 via mobile

I stay in the hotel for one week. The hotel have a some new rooms but some of the room are very old and not nice. The hotel did some party and weeding when i stay there and the noise was tarebal. The resturant is very good so the boofe. Some time the hotel bring bands to play some music...

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Helpful?
Thank amirger
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear guest, We appreciate you taking the time to share your feedback and it is satisfying to know that apart from the noise from the party you enjoyed your stay at the Sheraton Kampala and we sincerely hope you stay with us again on your next visit to Kampala. Best regards.

Reviewed 20 December 2015 via mobile

I have stayed in this hotel a couple of times as a business traveller and the last I stayed there was about a year ago. The hotel has a nice and convenient location and offers some fascinating panoramic views of green Kampala particularly from the higher floors. I found many drawbacks about the hotel the prominent being – Unduly long...

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Helpful?
Thank Parag P
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear valued guest, We appreciate your feedback and thank you for sharing your experience with us. Nevertheless you did mention some concerns including the check-in time an issue that has been shared with the respective head of department to manage. You also expressed concern about the physical state of some parts of the hotel and this also has been put...

Nairobi, Kenya
Reviewed 17 December 2015 via mobile

I again stayed in Sheraton for 7 nights this December. This is the place to be in Kampala. Awesome and friendly staff, the breakfast is always the bomb. The rooms are quite good though the SPG floor needs some facelift. I would strongly recommend this hotel as it meets all your needs whether your stay is for business or a...

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Helpful?
Thank Ontiri
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear guest, Your positive review his highly appreciated and we thank you for taking the time share this feedback with us. We are glad to have hosted you on your stay in Kampala and look forward to hosting you again. Best regards.

Mbabane, Swaziland
Reviewed 14 December 2015

Sheraton is an amazing place to stay. i spent two weeks there and it felt i was home. what made my stay so great and homely was the people. more especially a lady called Farie. she always went an extra mile to make sure my stay was comfortable. he professionalism and service was exceptional. KUDOS to Sheraton and her staff....

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Helpful?
Thank mncedzi n
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Wow! Thank you for the amazing review, the Sheraton Kampala team were very happy to see your feedback and pleased to have been of great service to you during your stay here. We look forward to hosting you again. Best regards,

Sudan
Reviewed 12 December 2015

Its good to be a spg member and when you get some acknowledgment it feels great, traveled with family on a short vacation and found the place with all same services of starwood felt happy with all personal things taken care, that is the power of starwood. many thanks.

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Helpful?
Thank Patrick f
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear valued guest, Thank you for your review and for being a loyal guest through the SPG Program and we hope you will return with your family again. Best regards,

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Book and Earn SPG Points! Ideally located in the heart of Kampala city, Sheraton Kampala Hotel welcomes travelers with a relaxed ambiance and a dazzling array of upscale amenities. Just 45 minutes drive from Entebbe International Airport, we are within easy reach of the central business district area and shopping malls. Take a magnificent view of the city or the well-known Kololo and Nakasero hills from our 236 guest rooms and suites, which are each decorated with a local flavor and homey comfort. Our well-equipped fitness centre - complete with a cardiovascular gymnasium and outdoor pool - will make your stay more relaxing. If you're joining us on business, we have 11 flexible meeting rooms for conference and banquet facilities - including a Grand Ballroom -with great options for five to 500 guests. A fully-equipped business centre with Internet, fax, and photocopying services is also available. Try out our Paradise Grill, with fun themed lunches and dinners offering international cuisine. As the evening falls, gather with family, friends or colleagues for a delicious meal at the Equator lounge, which stays open throughout the week with our resident DJ spinning your favorite songs until 3.00 am. Whatever your plans, our friendly staff at the Sheraton Kampala Hotel will make your stay a memorable one. ... more   less 

Additional Information about Sheraton Kampala Hotel

Address: Ternan Avenue, Kampala, Uganda
Region: Uganda > Central Region > Kampala
Price Range: $285 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kampala Hotel 4*
Number of rooms: 236
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Starwood EMEA, Hotwire, Agoda, Jovago.com, Priceline, Cancelon, TripOnline SA and HotelQuickly so you can book your Sheraton Kampala Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Kampala
Kampala Sheraton
Hotel Style:
#5 Spa Hotel in Kampala
#10 Luxury Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kampala Hotel staff and other travellers.
3 questions
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over a year ago

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Questions? Get answers from Sheraton Kampala Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room in A wing or rooms that face off the city center in B wing.”
kopanyim, 20 May 2017 | Read review
“Some rooms have shower and tub, others only a shower. Best to specify when booking and/or checking in.”
jrozwado, 17 May 2017 | Read review
“at reception only”
beinomugishaf, 15 May 2017 | Read review
“Get a high level room”
745shaunb, 30 Mar 2017 | Read review
“Executive Room as high up as possible”
ChrisM609, 23 Mar 2017 | Read review
5 of 5
Sheraton.com
US$184* /night
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Expedia.comUS$200
Hotwire.comUS$200
Booking.comUS$295
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*Disclaimer
Prices are for 1 room, 2 adults
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