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Sheraton Kampala Hotel

Sheraton.comUS$184*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sheraton Kampala Hotel
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634 Reviews from our TripAdvisor Community

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Showing 590: English reviews
Reviewed 14 September 2015

I mostly stay at Sheraton when I'm in Kampala, the rooms are always clean and comfortable. The customer service is exceptional. I like the Wednesday guest cocktails and met my friend from 15 years ago on one of the cocktail sessions.

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Helpful?
1Thank Liz M
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Valued Guest, Thank you for the positive review and it is truly amazing to hear your story on re connecting with an old friend at the Weekly Social Cocktail. At Sheraton we believe that life is better when shared and this speaks to the core of what we try to do at this event. Thank you for your patronage...

Dubai, United Arab Emirates
Reviewed 13 September 2015

Hotel had all the different facilities for business travel, rooms spacious ,clean and fast internet connection. Room bathroom needed a renovation of course and overall the hotel is quite old. Breakfast in the garden has a nice view, not so many varieties like the rest of the Sheraton chain but OK. I had lunch at the garden restaurant as well...

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Helpful?
Thank Mayouya
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Valued Guest, Thank you for your positive review of the Sheraton Kampala Hotel, we appreciate the positive comments especially regarding the friendliness of the staff and look forward to welcoming you back on your return to Kampala. Warm Regards,

Dubai, United Arab Emirates
Reviewed 12 September 2015 via mobile

The hotel room was clean amd the staff were super friendly as i was checking in in the early hours of the morning. After flying a tiring trip to arrive in Kampala i just wanted a hot shower and a bed. Walking in the bed was big and comfy just as id expect. But walking into the bathroom was less...

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Helpful?
Thank DarrylSandler
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experiences with us and though it was a largely positive stay you did raise some concerns about the bathroom which the management team is fully aware of and are working to ensure all the bathrooms are up to grade however I would also recommend booking an Executive or Club Room on your...

entebbe
Reviewed 4 September 2015

A great hotel for business.....(good wifi, plenty of space for meetings, good work area in the bedrooms) and for leisure...(lovely pool, beautiful gardens, great food). There seems to be a real buzz here, more so that a few years ago: there's lots going on. The GM's cocktail party which we were fortunate to attend, is a perfect opportunity to mingle...

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Helpful?
Thank EntebbeEastafrican
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Valued Guest, We greatly appreciate your positive review of the Sheraton Kampala Hotel and are glad you had a pleasurable stay especially at the Guests Weekly Cocktail - an initiative that was meant to get the guests to interact with each other and also a chance for the management to get to know our guests a little more personally...

Annecy, France
Reviewed 1 September 2015

I moved to this hotel after not being able to sleep at a nearby hotel (Mosa Courts). What a difference! The rooms were large and comfortable, the beds as well, and it had everything I needed to have an effective yet relaxing stay. I was there on business so my time was limited, but the last day I was able...

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Helpful?
Thank linaluz
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience with and the positive review is sincerely appreciated. Although you had a positive experience you did mention that the Seafood at the Seven Seas Restaurant was not up to par and we would like to sincerely apologize for this - if you could share a few more details especially regarding the...

Nairobi, Kenya
Reviewed 19 August 2015

Wonderful hotel in the heart of Kampala, classic for business trips, having all necessary facilities, great rooms, fast and free internet all across this big hotel. The service is very good, highly professional, food is good, bars and restaurants having all you need, once again, for the business traveller its the place..

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Helpful?
Thank Eran F
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Valued Guest, Your positive review is greatly appreciated and we are glad you had a pleasurable stay. We thank you for making Sheraton Kampala your Hotel of choice and look forward to hosting you on your next visit. Warm regards,

Reviewed 13 August 2015 via mobile

This is a good hotel, always dependable for a decent stay with comfortable rooms but the rooms and common areas do need a face lift as the age of the hotel is apparent. The service is good and breakfast options are great.

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Helpful?
Thank Bhavesh M
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear valued guest, Thank you for sharing your feedback with us, although you raised concerns about the appearance of the public areas and some of the rooms, there were also some positives including the service and breakfast and we greatly appreciate you taking the time to share this with us. Kind regards,

kigali
Reviewed 11 August 2015

The hotel is old and hasn't been maintained well. The rooms are quite pokey as are the bathrooms. There is no mini-bar and room service takes a very long time. The breakfast was good but the rest of the meals were not great. Wouldn't stay here again.

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Helpful?
1Thank anuka9
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear valued guest, We appreciate the constructive feedback and apologize for not quite meeting your expectation. The issues raised are of great concern especially concerning the meals which you felt were not up to your liking although we do appreciate the positive remarks on the breakfast. The mini-bar is a project that is in the pipeline as are general renovations...

Dubai, United Arab Emirates
Reviewed 4 August 2015

I stayed there in July for a few nights. All in all a good choice for Kampala. The hotel offers all a business traveler basically needs. Good: - reliable airport transport (from/to) - very high security - nice sized pool to swim a few laps - OK equipped gym with personal trainers - breakfast had enough choice (20USD) - nice...

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Helpful?
Thank sti100535
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your feedback with us, the positive comments are greatly appreciated as are the issues mentioned where some improvements can be made. The management is aware of these and measures are being taken to solve them as soon as possible. We hope your overall experience was to your liking and you will stay with...

Istanbul, Turkey
Reviewed 3 August 2015

First impression of this hotel is wonderful. Luxury entrance with large and well treated gardens surrounding the facility. When getting to my room I found it a bit old style but relatively OK. The problem started when I stepped into the bathroom - It was so tiny that I could hardly find space for my shaving cream, not to mention...

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Helpful?
1Thank Ko_Uri
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Valued Guest, We appreciate you taking the time to share with us your feedback, of major concern was the bathrooms as you mentioned and we sincerely apologize for it not being up to the required standard however we are in the process of renovating the bathrooms in a lot of the rooms, a process that will be implemented in...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Book and Earn SPG Points! Ideally located in the heart of Kampala city, Sheraton Kampala Hotel welcomes travelers with a relaxed ambiance and a dazzling array of upscale amenities. Just 45 minutes drive from Entebbe International Airport, we are within easy reach of the central business district area and shopping malls. Take a magnificent view of the city or the well-known Kololo and Nakasero hills from our 236 guest rooms and suites, which are each decorated with a local flavor and homey comfort. Our well-equipped fitness centre - complete with a cardiovascular gymnasium and outdoor pool - will make your stay more relaxing. If you're joining us on business, we have 11 flexible meeting rooms for conference and banquet facilities - including a Grand Ballroom -with great options for five to 500 guests. A fully-equipped business centre with Internet, fax, and photocopying services is also available. Try out our Paradise Grill, with fun themed lunches and dinners offering international cuisine. As the evening falls, gather with family, friends or colleagues for a delicious meal at the Equator lounge, which stays open throughout the week with our resident DJ spinning your favorite songs until 3.00 am. Whatever your plans, our friendly staff at the Sheraton Kampala Hotel will make your stay a memorable one. ... more   less 

Additional Information about Sheraton Kampala Hotel

Address: Ternan Avenue, Kampala, Uganda
Region: Uganda > Central Region > Kampala
Price Range: $288 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kampala Hotel 4*
Number of rooms: 236
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Jovago.com, Hotwire, Starwood EMEA, Agoda, Priceline, Cancelon, TripOnline SA and HotelQuickly so you can book your Sheraton Kampala Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Kampala
Kampala Sheraton
Hotel Style:
#5 Spa Hotel in Kampala
#9 Luxury Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kampala Hotel staff and other travellers.
3 questions
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over a year ago

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Questions? Get answers from Sheraton Kampala Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room in A wing or rooms that face off the city center in B wing.”
kopanyim, 20 May 2017 | Read review
“Some rooms have shower and tub, others only a shower. Best to specify when booking and/or checking in.”
jrozwado, 17 May 2017 | Read review
“at reception only”
beinomugishaf, 15 May 2017 | Read review
“Get a high level room”
745shaunb, 30 Mar 2017 | Read review
“Executive Room as high up as possible”
ChrisM609, 23 Mar 2017 | Read review
5 of 5
Sheraton.com
US$184* /night
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Prices are for 1 room, 2 adults
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