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Kampala Serena Hotel

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Traveller (359)
Room & Suite (132)
Dining (50)
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Overview
  • Excellent69%
  • Very good26%
  • Average2%
  • Poor2%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (718)
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463
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463
175
18
13
6
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All reviewslakes restaurantleading hotels of the worldthe pearlfive star hotelwonderful hoteleast africamain gatebusiness tripbusiness centerbeautiful groundsbusy citybreakfast buffetairport transfermain restaurantan oasisthe food is greatroom service is
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181 - 185 of 675 reviews
Reviewed August 3, 2016 via mobile

After enduring a long flight I arrive at the hotel at 4am on Saturday, 30th July. Upon arrival the concierge took my bag and led me to the reception. Before we reached the reception area a man who introduced himself as Davis greeted me with...More

Thank Casey N
Reviewed August 3, 2016 via mobile

Another stay at this great hotel. Walking into your room is like "wow" it has simply got everything, eye for detail with the exception of the basins that were blocked. This was quickly resolved by house keeping. The food is great Restaurant service is good....More

Thank JaapVL2
Reviewed July 20, 2016

The Maisha Spa is excellent. During my two week stay, I enjoyed a couple of massages which were excellent. The gym and pool were quite nice. There are several food options within the hotel, so plenty of variety for a vegetarian traveler. My suite was...More

1  Thank salsez
Reviewed July 14, 2016

This hotel is not at all a 5 star hotel. Firstly, checking in took 30 minutes. I was tired, hungry and was not in the mood. When I asked the receptionist what took so long she just said- It happens, we're really busy. I did...More

2  Thank LouTellsTheTruth
Reviewed July 13, 2016 via mobile

I keep coming back - the service is really good - all staff consistently will go the extra mile for you - are friendly. Have spacious rooms - tasteful - reliable wifi - good gym pool spa and lovely grounds. A great place for business...More

Thank Siobhan_Crowley
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$279 - US$489 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Romantic Hotel in Kampala
#2 Luxury Hotel in Kampala
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$279 - US$489 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Romantic Hotel in Kampala
#2 Luxury Hotel in Kampala
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (359)
Room & Suite (132)
Dining (50)
Pool & Beach (25)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Temi A
December 31, 2016|
AnswerShow all 5 answers
Response from SerenaHotels | Property representative |
Hello Temi, Yes we would be happy to arrange for the Airport Pick up and for the crib. Please call +256 414 309000
0
Votes
Amy0202
December 21, 2015|
AnswerShow all 5 answers
Response from Ajei2000 | Reviewed this property |
I have never stayed in a family room. I have only stayed in the hotel while on a business trip. I am not able to provide this information but I think it is available in the hotel's website.
0
Votes
Room Tips
"higher floor have less noise"
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"All rooms are good. The hotel is surrounded by trees and the place is very green with very clean air."
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"All you need for a great hotel is available on this property."
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"Upper floors, as in many hotels, give a better view and are removed from the (hardly noticeable) sounds of..."
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