We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 105 hotels in Kampala

Kampala Serena Hotel

681 reviews
Save
Traveller (318)
Room & Suite (102)
Dining (43)
Overview
  • Excellent70%
  • Very good26%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“lakes restaurant”(17 reviews)
“the pearl”(29 reviews)
“beautiful hotel”(25 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Reviews (681)Write a Review
There are newer reviews for Kampala Serena Hotel
See the most recent reviews
Filter reviews
639 results
Traveller rating
440
164
18
11
6
Traveller type
Time of year
LanguageEnglish
More languages
440
164
18
11
6
Show reviews that mention
All reviewslakes restaurantthe pearlbeautiful hotelfive star hoteleast africamain gatebusiness tripbusiness centerbusy cityairport transferexcellent facilitiesspacious roomsan oasismain restaurantthe food is greatbeautiful groundsbreakfast buffet is
FilterEnglish
Updating list...
211 - 215 of 639 reviews
Reviewed 1 January 2016

This is a true five star resort in the middle of Kampala and we loved it. We attended the New Year celebration. Great music, superb service, amazing food choice and tastes, many families with well behaved children. Each guest was greeted with a little present....More

Thank TravelF0rW0rkAndFun
Reviewed 29 December 2015

I liked a lot of stuff here, no kidding. Ambience was amaaaaazing! It looks like a mini jungle with a very modern touch. Spacious gym, up to date room facilities, and so much lovely art especially if you like sculptures. Staff who were friendly, the...More

Thank Nelly K
Reviewed 22 December 2015

We asked for a room on the ground floor to avoid steps and the rain. It turned out that the room was not in the main block but a separate block down long flights of slippery stairs or a lift, then along a slippery path...More

Thank Jack W
Reviewed 21 December 2015 via mobile

I was there with my friends to celebrate my friend birthday and was there for a night.Hotel is very nice and at very good location in the heart of city but the road outside always stucks and waste a lots of time to reach at...More

Thank Surender R
Reviewed 20 December 2015 via mobile

I have stayed in KS on at least 4 occasions as a business traveller until beginning of this year and frankly loved staying at this hotel. The hotel is situated in the heart of Kampala on a sprawling estate and looks grand with its horizontal...More

Thank Parag P
View more reviews
PreviousNext
14142434445128
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$273 - US$398 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Romantic Hotel in Kampala
#2 Luxury Hotel in Kampala
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$273 - US$398 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Romantic Hotel in Kampala
#2 Luxury Hotel in Kampala
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (318)
Room & Suite (102)
Dining (43)
Pool & Beach (25)
Hotel & Grounds (193)
Bathroom (17)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Temi A
31 December 2016|
AnswerShow all 5 answers
Response from SerenaHotels | Property representative |
Hello Temi, Yes we would be happy to arrange for the Airport Pick up and for the crib. Please call +256 414 309000
0
Votes
Amy0202
21 December 2015|
AnswerShow all 5 answers
Response from Ajei2000 | Reviewed this property |
I have never stayed in a family room. I have only stayed in the hotel while on a business trip. I am not able to provide this information but I think it is available in the hotel's website.
0
Votes
Room Tips
"After you get back to your hotel room always check that your sliding glass door is locked properly."
Read review
"Always upper floors, always garden view - you can't go wrong with that choice!"
Read review
"I prefer upper floor rooms with garden view."
Read review
"All rooms are overlooking the pool and have a view of the city."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite