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Kampala Serena Hotel

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Kampala Serena Hotel
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604 Reviews from our TripAdvisor Community

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Showing 566: English reviews
Singapore, Singapore
Reviewed 1 June 2015 via mobile

I visited this hotel as part of our company's business trip across some African countries. Kampala was our first stopover and the team had booked this hotel for our short stay in Kampala. Before entering hotel's premises, you need to go through security procedures, both on hotel's gate and lobby entrance. Check-in and check-out process was quick, but you also...

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Helpful?
1Thank ANJ002
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear ANJ002, Thank you for taking the time to elaborately share with everyone your wonderful experience during your recent stay at Kampala Serena Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel promises to continuously strive to meet...

Kuwait City, Kuwait
Reviewed 30 May 2015

This is just an amazing hotel, the rooms, the beds, the balconies, the bars and restaurants, service, attention to detail, nothing is too much trouble. Don't book anywhere else in Kampala, nothing is as good as the Serena.

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Helpful?
Thank TipperaryTipster
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear TipperaryTipster, We appreciate the time you took to share your amazing review and I am delighted to hear that you found our property impeccable. I will share the same with the team who I am certain will be very encouraged by your remarks. Thank you once again for sharing your experience and we look forward to serving you in...

Nairobi, Kenya
Reviewed 29 May 2015

The hotel and its staff are Super. The Landscaping is amazing with a huge pool. The buffets are not boring but rather good with two salad displays, mains, stir-fries and another dessert selection. It's the best in Kampala

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Helpful?
Thank Sublime74
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Sublime74, Thank you very for sharing your amazing review of our Hotel and we are very delighted to hear that you enjoyed your stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience and we look forward to serving you in the future....

Washington DC, District of Columbia
Reviewed 16 May 2015

This hotel is one of the best in the Serena chain! Lush, expansive grounds, beautiful pool, and spacious rooms. The staff were always very responsive and pleasant. The room service and restaurants were good.

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Helpful?
Thank KatrinaMP9600
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear KatrinaMP9600, We appreciate the time you took to share your amazing review and I am very delighted to hear that you found our property as well as the service impeccable. I will share the same with the team, who I am certain will be very encouraged by your remarks. Thank you once again for sharing your experience and we...

Vienna, Austria
Reviewed 12 May 2015

This is an amazing hotel in Kampala. The service and staff are superlative. Davis, one of the managers is an expert in making the hotel run without issues. The food is a "god sent" after a long Safari or being in more rural area's. The hotel needs a little updating and the A/C had issues several times during my numerous...

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Helpful?
1Thank Firstclassnomad2015
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Firstclassnomad2015, Thank you very much for sparing valuable time to share feedback regarding your recent experience at our property for It's always a pleasure to receive positive feedback. The lapse in service regarding your air-conditioning unit is certainly not representative of the high quality standards we strive to achieve every day so please accept our sincere apologies. After close...

Kampala, Uganda
Reviewed 11 May 2015

located at the very heart of Kampala is Uganda’s flagship, an inspirational blend of 5-star polish, pan-African panache, social style and business reliability. Comprises of luxury resorts, safari lodges,the experience is just adorable

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Helpful?
Thank Canyon S
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Canyon S, Thank you for sparing time to share your review and comments about our property and we are thrilled to hear that you enjoyed your stay. Management promises to continue provide a superior service and product in the industry while offering the very best of the Serena Hospitality. Thank you once again and we look forward to welcoming...

Surrey, UK
Reviewed 10 May 2015

Stayed here for 9 nights on business. Incredible hotel and grounds. Even the cheaper rooms are a good size, with excellent desk and chair for working at. Really high standards of maintenance and cleanliness. Staff cheerful, service generally excellent. Gym equipment of very high standard and new/well maintained. Gym and Spa complex fantastic. WiFi included in room rate. Smoking rooms...

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Helpful?
Thank LingfieldGambler
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear LingfieldGambler, Thank you very much for taking the time to tell us about your recent stay at the Kampala Serena Hotel. It is very unfortunate that some of your experiences did not fully meet your expectations which is certainly not representative of the high quality standards we strive to achieve every day, so kindly accept our sincere apologies. Please...

Reviewed 9 May 2015 via mobile

My baby sister had her wedding in the gardens and we spent the night at the hotel. The overall execution of the wedding, rooms, breakfast service and checking out was a breeze. However the hotel grounds are worth the trip alone... treat yourself to a night here, it's totally worth it and quite affordable for a 5 star.

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Thank jnk1975
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear jnk1975, Please extend our heartfelt appreciation to your baby sister for choosing to celebrate her nuptials with us. We are very thankful to you as well for taking the time to write such a thorough review and are truly honored and delighted to hear that you and the entire family enjoyed your stay. Thank you very much for sharing...

Arlington, Virginia
Reviewed 8 May 2015 via mobile

While there are several business class hotels from which to choose in Kampala, the Serena's extensive, beautiful grounds set it apart and provide a haven of peace from the hustle and bustle of the city. My only complaint is that upon checking in late at night, I was informed that There were no rooms left with King sized beds, even...

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Helpful?
Thank Eritay
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Eritay, We appreciate you for taking the time to share your experience regarding your recent stay at the Kampala Serena Hotel. It is always a pleasure to receive positive feedback. I would also like to thank you very much for being so understanding regarding your disappointing check-in experience and the inconvenience it may have caused you. We truly regret...

Reviewed 7 May 2015 via mobile

I went for dinner wid my wife and kids! Frankly speaking not at all good service! We waited for our food for more than an hour and FINALLY A playe of potato chips for the kids. I have never seen a plate of chips taking an hour's time! All over the place was good and the ambience was excellent. But...

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Helpful?
Thank Kavan J
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Kavan J, Thank you for taking the time to share your review of our property and service. Please accept my sincere apologies for the rude behavior of one of our staff, as well as the outwardly indifferent attitude they displayed that evening regarding your concerns for the delay. Management endeavors to train staff to maintain the high level of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Food & drink at the hotel
The Pearl of Africa
The Pearl of Africa
Cuisines: African, International, European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine served up at the stunning gourmet fine-dining restaurant, The Pearl of Africa ... more   less 

Additional Information about Kampala Serena Hotel

Address: P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Region: Uganda > Central Region > Kampala
Price Range: $383 - $616 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kampala Serena Hotel 5*
Number of rooms: 152
Reservation Options:
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Hotel Style:
#1 Business Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Romantic Hotel in Kampala
#2 Luxury Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Kampala Serena Hotel staff and other travellers.
2 questions
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Questions? Get answers from Kampala Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are superb.”
 of 5 bubbles 254Kanya, 15 Feb 2017 | Read review
“Quite expensive but there's value for money paid.”
 of 5 bubbles bjossy, 16 Jan 2017 | Read review
“Higher usually gets better, like level 4 was nice'”
 of 5 bubbles LouTellsTheTruth, 31 Dec 2016 | Read review
“We had suites and they were really nice.”
 of 5 bubbles phild506, 29 Dec 2016 | Read review
“quiet floors”
 of 5 bubbles , 17 Dec 2016 | Read review
5 of 5