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Protea Hotel by Marriott Lusaka

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Protea Hotel by Marriott Lusaka
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187 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Glasgow, United Kingdom
Reviewed 3 weeks ago

I have just returned from my second visit to this hotel and as always i had an excellent stay. They say one can determine a Company by their staff...well it's too true in this Hotel, they were magnificent, starting at the front desk right through to the restaurant, there is always someone at hand to help. I have been made...

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Helpful?
Thank cuzy
Windhoek, Namibia
Reviewed 3 weeks ago

The hotel is in a good location and close to the new East Park Mall and adjacent to the Arcades Mall which is very convenient. We had a bit trouble with the key cards, as often they would not work and we had to go back to reception. I heard somewhere once that don't put your cards close to electronic...

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Helpful?
Thank Annette S
ProteaHotelsZambia, Public Relations Manager at Protea Hotel by Marriott Lusaka, responded to this review

Dear Annette S, Thank you for taking my call earlier. Meeting and exceeding GUESTS’ expectations can only be achieved through efficient and friendly personalized service. Your comments, together with others we receive, are being analysed and will be instrumental in helping us to maintain and improve, where necessary, our standards of service and facilities. As discussed, we confirm therefore that...

Cassington, United Kingdom
Reviewed 18 October 2016

The location behind the Arcades shopping and entertainment centre is very convenient. The staff are outstandingly helpful and friendly. The room is reasonably spacious and well equipped, including tea and coffee making facilities. The shower works, the bed is clean and comfortable - all the essentials. A generous breakfast is provided. The standard overall would be that of a mid-range...

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Helpful?
Thank Nigel A
ProteaHotelsZambia, Public Relations Manager at Protea Hotel by Marriott Lusaka, responded to this review

Dear Nigel A, Thank you for your positive feedback regarding your recent stay with us. We are delighted to receive your compliments regarding the outstandingly helpful and friendly STAFF, the clean rooms and generous breakfast. Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Kind regards, Khetiwe

Hobart, Australia
Reviewed 21 September 2016 via mobile

The Protea in many ways stirs feelings of how I see Zambia in general. A little bit worse for wear on the outside, but if you give it a chance past first impressions it's endearing and surprising. To be brutally honest, the place kinda looks like it was built buy communists 45 yrs ago and then had a half-hearted revamp...

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Helpful?
Thank SKE30
ProteaHotelsZambia, Front Office Duty Manager at Protea Hotel by Marriott Lusaka, responded to this review

Dear SKE30, Thank you for your feedback regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. We are delighted to receive your compliments regarding our warm and friendly STAFF, outstanding breakfast buffets and clean and spacious rooms. Thank you for choosing to...

Reviewed 4 September 2016 via mobile

Well-located in the heart of Lusaka, perfect for business trips. Efficient and friendly staff. Behind Arcades Mall and walking distance from East Park Mall which offer great options for dining out if you feel like exploring.

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Helpful?
Thank ShaunMarkSchaefer
ProteaHotelsZambia, Trainee Duty Manager at Protea Hotel by Marriott Lusaka, responded to this review

Dear ShaunMarkSchaefer, Thank you for positive feedback. We are delighted to hear that the STAFF were so friendly and efficient and we will definitely congratulate them for their exemplary service. Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Kind reagrds, Anna P

Kenya
Reviewed 27 August 2016

This is a review of the original hotel behind Arcades Shopping Mall and adjacent to the newer Protea. The Protea has friendly and polite staff and is generally well run at a satisfactory level. You get what you pay for except on the day that generator did not function so guests were directed to the neighbouring Protea to shower before...

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Helpful?
Thank Guilfybear
ProteaHotelsZambia, Trainee Duty Manager at Protea Hotel by Marriott Lusaka, responded to this review

Dear Guilfybear, Thank you for your positive feedback regarding our friendly and polite STAFF. Please accept our sincere apologies for the inconvenience that you experienced during your stay in April 2016. Please note that this was an isolated incident and I can confirm that the problem was rectified that morning and we have not experienced any problems since then. Your...

Reviewed 22 August 2016

Do not need more when travelling for business. Room was spacious with enough working area. Loved the large shower allowing me to actually move whilst cleansing myself. Constant strong & hot water! Wi-Fi was consistently strong in all areas. Breakfast was filling with an interesting and satisfying spread which did not become monotonous over the five day period. The bar...

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Helpful?
Thank Crixxus
ProteaHotelsZambia, Trainee Duty Manager at Protea Hotel by Marriott Lusaka, responded to this review

Dear Crixxus, Thank you for your feedback regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. We are happy to hear that the hotel’s facilities and amenities were to your satisfaction and we look forward to welcoming you back again soon. Kind...

Maputo, Mozambique
Reviewed 8 August 2016

it was great and very suitable for people that are in for business, in terms of location and nearby restaurants is great. But if you are going on Holidays, maybe you should find something else, the swimming pool is more like a bathtub and the bar is not that exciting for that relaxing day off by the hotel.

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Helpful?
Thank pichinguinhaperu05
Ludhiana, India
Reviewed 1 August 2016

This pace is very nice. the best thing is that you don't need to go outside for fun. the Casino is in the building and there is anight club in basement area of shopping complex,where you have access from the hotel directly. travelled March 2015

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Helpful?
Thank Sandeep D
ProteaHotelsZambia, Front Office Duty Manager at Protea Hotel by Marriott Lusaka, responded to this review

Dear Sandeep, Thank you for your positive feedback and we are delighted to hear that the hotel was conducive to all your needs. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards, Thandie C

Harare
Reviewed 26 July 2016

One of the better hotels in Lusaka but pricy. It's understandable given that the options are limited. The Hotel is clean and modern. Staff is friendly and helpful. The breakfast, however, is terrible. Was there for one night so didnt get to taste the lunch or dinner.

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Helpful?
Thank LearnieTiger
ProteaHotelsZambia, Trainee Duty Manager at Protea Hotel by Marriott Lusaka, responded to this review

Dear LearnieTiger, We are in receipt of your feedback regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Please be assured that your comments have been addressed in detail with the relevant management and STAFF. Your interest and concern are therefore extremely...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of Lusaka and within the Arcades Shopping and Entertainment Complex. GUESTS visiting this hotel have the benefit of being closely situated to the Mulungushi Conference Centre as well as have direct access to shops and restaurants. The hotel has four room types to cater for your needs with all the amenities to make your stay a comfortable one. ... more   less 

Additional Information about Protea Hotel by Marriott Lusaka

Address: Arcades Shopping and Entertainment Complex, Lusaka, Zambia
Region: Zambia > Lusaka Province > Lusaka
Price Range: $176 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel by Marriott Lusaka 3*
Number of rooms: 137
Reservation Options:
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Questions & Answers

Questions? Get answers from Protea Hotel by Marriott Lusaka staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room aircons towards the East Park Mall side also work during power outage.”
 of 5 bubbles AnnetteS880, 16 Nov 2016 | Read review
“Avoid the corner near the road or casino”
  • Awful looking repairs
 of 5 bubbles MarcK529, 5 Jul 2016 | Read review
“Probably ask for one away from the road and the entrance to the casino.”
 of 5 bubbles 898JohnR, 11 Jun 2016 | Read review
“Get to breakfast early or else a bit of a bun fight.”
 of 5 bubbles 40carlh, 9 Jun 2016 | Read review
“All rooms overlook the town, best choice is level four!”
 of 5 bubbles AnaelBodwell, 19 Apr 2016 | Read review
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