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Sheraton Grand Taipei Hotel

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#60 of 557 Hotels in Taipei
Certificate of Excellence
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Sheraton Grand Taipei Hotel
Sheraton Grand Taipei Hotel
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1,252 Reviews from our TripAdvisor Community

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Showing 703: English reviews
Arlington, Massachusetts, United States
Reviewed 20 July 2012

So in general I have been spoiled being at the Sheraton Hsinchu. So I wasn't expecting the SAME experience but something similar and sadly that didn't happen. PROS - high quality materials and furnishing all around the building - great view of the city at the gym - roof top pool is awesome. it feels like you can touch the...

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Helpful?
Thank Ryan Y
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear Ryan Y, Thank you for taking time to share the pros & cons with us. We take every comment seriously and would like to apologize for not acknowledging your SPG status upon check in. We will make sure this will not occur again. As for the remote control issue, we will speak to our Engineering department to check all...

Cambridge, Massachusetts
Reviewed 20 July 2012

I stayed here on business and taught a seminar in the hotel conference facilities. The conference staff are competent and attentive. The food in the hotel is fantastic. One restaurant serves buffet breakfast, lunch and dinner. The selection is huge and all the food is great. I also ate in their Chinese restaurant which was great too. The food is...

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Helpful?
Thank dm4man
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear dm4man, We appreciate your compliments regarding our food and services. Our owners and management team put great effort in our food quality and consistency, from sourcing of materials to the actual cooking, every step is crucial! We hope you will choose to stay with us again in the future! Warm regards, Hotel Management

Kuala Lumpur
Reviewed 17 July 2012

Thumbs up for their service. Buffet offer Häagen Dazs ice cream. Highly recommend executive level at 17th floor with free usage of executive lounge (food and unlimited beverage free of charge all day long). Good for company events.

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Helpful?
Thank kevocalin
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear kevocalin, Thank you for your compliments! We are pleased that you are willing to share your experiences and recommend our hotel. As a side note, we have special package for Executive Floors which includes free wifi and free access to the Executive Lounge! Please feel free to check it out when you plan your next trip to Taipei. Warm...

Tokyo, Japan
Reviewed 15 July 2012

Stayed with an early booking benefit of lounge access, and enjoyed delicacies not only dim sumy spring rolls and the like but also frog's legs and yogurt berry mousse and other sweets with sparkler The view from lounge not particularly interesting or blind already drawn but place was calm enough upon visit Like its buffet place, Dragon Cantonese resto B1...

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Helpful?
Thank uzuri
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear uzuri, Thank you for your comments. Our outlets are extremely popular among local and foreign guests. We highly suggest that you make a reservation at the restaurant of your choice when you book a room. Aside from in-house dining, we also have a pamphlet full of famous restaurants outside of the hotel. Room guests are entitled to a special...

Perth, Australia
Reviewed 15 July 2012

Last week I returned to this hotel, nearly seven years after my last stay. The hotel is still excellent in just about all aspects. Check in was smooth, staff exceptionally courteous, professional and well trained. The room itself was just right, very clean, fully functional with modern furnishings and fixtures. The bed was comfortable and I was fortunate to have...

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Helpful?
1Thank fresh_prince_WA
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear fresh_prince_perth, Welcome back! We are delighted to have you back after so many years and we’re thrilled to hear that we’ve exceeded your expectations in so many ways. If you took some pictures during your recent stay here and would like to share it with our fans on Facebook, please feel free to email it to Marcom@sheraton-taipei.com and we...

Aachen, Germany
Reviewed 14 July 2012

Stayed for a weekend trip from Beijing. Location is not really close to many attractions, but easy to hop onto a cab or the subway. Rooms are spacious and impeccably clean. Great mountain view from ours (0918).breakfast was an annoyance, though. Did not reach the standard we were used to from China mainland (!), juices were just average, eggs did...

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Helpful?
Thank fivedauns
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear fivedauns, We are pleased that you chose to stay at Sheraton Taipei for your trip. Our restaurants are normally full during all meal periods. It is highly advised to make a reservation in advance. Your comments are very valuable to us! Regarding the food quality at the buffet, we will share your remarks with the Manager and Chef to...

Florida
Reviewed 13 July 2012

My family (which includes two young children) stayed here three times during June 2012 for a total of 18 room nights using Starwood points. We loved it! Because we were there different days and times, and because we had many little questions, we can say confidently that the staff provides excellent customer service. They helped us with various things --...

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Helpful?
Thank FloridaAnon
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear FloridaAnon, We are delighted to hear that you enjoyed your stay here. Our associates are well trained to be attentive and provide utmost service to all of our guests. Regarding the wifi, we have special packages on our brand website which include free wifi, lounge access, etc. Please feel free to check out our branded website for more details....

Malmo, Sweden
Reviewed 10 July 2012

Comfortable room Good breakfast, good in-room dining Nice gym

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Thank PeterXXXX
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear PeterXXXX, We appreciate your nice comments. Remember to try out our top 10 selling items on our in-room dining menu when you visit again! Warm regards, Hotel Management

Coeur d'Alene, Idaho
Reviewed 9 July 2012

Travelers' Choice 2012 Winner for Luxury? Really? I found this hotel to be average-plus at best. I have stayed in some mighty nice SPG properties (for a lot less money, I might add) that I would put well ahead of the Sheraton Taipei. In fact, I would say I'm being generous to put this hotel in the bottom 50% (and...

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Helpful?
1Thank JoseVargas100
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear JoseVargas100, We regret to hear that you didn’t find our facilities satisfactory. This hotel has witnessed the history of Taipei since it opened its doors in 1981. However, to provide better quality and a brand new look to its loyal guests, it has undergone major renovation a few years ago. Our associates are well trained and proficient in handing...

Salt Lake City, Utah
Reviewed 8 July 2012

I stayed at this hotel back in February for the first time for a business trip to Taipei. It is a nice property. There was a driver waiting to pick me up late at night from the airport. My check in was uneventful except for the upsell they tried to do. I get annoyed that internet and breakfast isn't included....

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Helpful?
Thank IntlTrainer
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear IntlTrainer, We appreciate your feedback and we would like to assure you that the internet issue is being handled. Our buffet breakfast includes a wide variety of international cuisines for guest’s choice. We do have special offers that include breakfast and free wifi on our brand website. Please feel free to check it out when you are planning your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
The Lounge At Sheraton Grand Taipei Hotel
Cuisines: International, Sushi, Asian, Fusion, Taiwanese
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 688 luxuriously appointed rooms and suites offer guests a wide selection of room types. The Executive Floors offer executive travelers all the services and facilities they require. In addition, they have to their own Executive Lounge. For our Starwood Preferred Guests, we offer three exclusive floors. All rooms feature high-speed internet access and in-room safe. Butler service is provided for Director Rooms and above as well as all Executive Floor rooms.. ... more   less 

Additional Information about Sheraton Grand Taipei Hotel

Address: No.12, Section 1, Zhongxiao East Road, Taipei 100, Taiwan
Region: Taiwan > Taipei
Price Range: $272 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Taipei Hotel 4.5*
Number of rooms: 688
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Hotels.com, Travelocity, Ctrip TA and Agoda so you can book your Sheraton Grand Taipei Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Taipei
Taipei Sheraton
Hotel Style:
#11 Spa Hotel in Taipei
#20 Business Hotel in Taipei
#25 Luxury Hotel in Taipei
#39 Family Hotel in Taipei
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Taipei Hotel staff and other travellers.
9 questions
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Questions? Get answers from Sheraton Grand Taipei Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The club is in one tower - try to get your room on this side - to cut down walk and travel time to the club room”
 of 5 bubbles garyp582, 12 Feb 2017 | Read review
“Get the executive floor”
 of 5 bubbles teenybears, 9 Feb 2017 | Read review
“Great View, Great Location, Quiet floor”
 of 5 bubbles SamSamTo, 31 Oct 2016 | Read review
“Club Level is well worth the small extra cost.”
 of 5 bubbles David2116, 25 Sep 2016 | Read review
“Request for SPG member-only floors”
 of 5 bubbles JoelD855, 24 Aug 2016 | Read review
5 of 5