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Novotel Bangkok Fenix Silom

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#120 of 839 Hotels in Bangkok
Certificate of Excellence
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2,077 Reviews from our TripAdvisor Community

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Showing 1,324: English reviews
Bogota, Colombia
Reviewed 29 June 2015 via mobile

I stayed there twice in June, the first time was excellent but the escond time we had to stay in a room smelling to cigarrete for three days in a no smoking area the housekeeper just use some air freshener that was enough for half hour..... And the towels had holes, all of them not acceptable for a 4 star...

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Helpful?
Thank Marcela R
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Marcela Thank you for letting us know about your recent experience with us. It is most disturbing to see that we have not been able to provide a consistent service during your two stays. While we do have smoking and non-smoking rooms and heavily fine guests who do smoke in non-smoking rooms, some still choose to do so. I...

Bangkok, Thailand
Reviewed 29 June 2015

Second visit and we really enjoyed our stay. The lady checked us in in the evening welcomed us with a smile, she also remembered us. Grea breakfast and we also joined the buffet dinner wich is a very good value. Enjoyed the fitness with all you need to keep you fit and nice relaxation at the sauna.Really enjoyable after a...

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Helpful?
Thank BD P
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear BD P Many thanks for your fantastic review! I am delighted to read that you and your family have enjoyed your stay with us. Suites indeed are spacious and provide extra amenities and perks such as upgraded bathroom amenities, free mini bar, daily newspaper and free buffet breakfast. On your next family trip to Bangkok, we certainly would love...

Amsterdam
Reviewed 28 June 2015 via mobile

Average hotel, below European Novotel standards. Needs better maintenance: worn shower, worn towels. Location is good, friendly staff. Although average-good quality for the price we paid, we would not recommend it. I would search for a newer hotel in Bangkok

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Helpful?
Thank Stan1980
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Stan Thank you for your comments here on Tripadvisor. We certainly value your opinion and agree that our towels need replacement. As you have seen during your recent stay we are a hotel running at full capacity every day, nevertheless we are maintaining all our rooms completely at least once a year including re-grouting of the complete bathroom. Additionally...

Reviewed 19 June 2015 via mobile

The hotel room was a little on the smaller side. But I wouldn't blame them given they are in Bangkok. But otherwise very helpful and more importantly smiling staff. We lost our mobile and were still able to recover it. Very near Indra square, MKB center, Madam Tussaud's and Sea life Aquarium. You can get a Thai massage for a...

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Helpful?
Thank RobinRaj
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear RobinRaj Thank you for your positive review! Happy to read that you have seemed to make the most out of your stay here in Bangkok. The location is indeed one of the most frequent mentioned points when asking about the pluses of our hotel. Besides all sites you have noted, we are in walking distance to the Chao Praya...

Reviewed 17 June 2015 via mobile

We booked this hotel at the last minute, our previous hotel was not that good, so we thought of changing hotel and try this one. We arrived a bit early and of course as expected the room was not ready, the super nice reception request us to take a seat while he was looking for a room ready for us....

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1Thank n83edward
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear n83edward I am absolutely thrilled to read that we have been able to exceed your expectations. Although every guest comes with a different set of expectations, our staff always tries their utmost to fulfill all our guests wishes. We certainly hope to be at your service once again, when you return to Bangkok. Kind regards Jean Pascal Bernet Hotel...

Wimberley, Texas
Reviewed 17 June 2015

We stayed at this hotel as part of a tour. Usually the hotels with tours are so, so, but this was outstanding. The breakfast was off the hook. The rooms were spacious and the staff were very accommodating. Got a goods night sleep and ready for the tour the next day. Would definitely stay again when in Bangkok. Near upscale...

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Helpful?
1Thank lowemanc
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear lowemanc Thank you so much for this fantastic review! I am glad we have been able to provide a great experience before your tour started and we are already looking forward in welcoming you back when your tour ends. Kind regards Jean Pascal Bernet Hotel Manager jean-pascal.bernet@accor.com

Singapore
Reviewed 12 June 2015

This hotel is at the end of Silom Road, very far from sky train and always having traffic jam during day time. The hotel's staff can't speak proper English, like othe Novotel. I was there for 2 nights, they gave me a room next to the elevator which is very noisy thought out the night, sounds like "typhoon" going on....

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Helpful?
Thank Bennyhong
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Bennyhong Thank you for taking your time and telling us about your recent impression you had. For a next time maybe our deluxe rooms or our suites would be more to your taste as deluxe rooms come with extra space and a chaise lounge chair and our spacious suites all are divided between bedroom and living room with seating...

Reviewed 10 June 2015 via mobile

I am here in this hotel from last 2 days and tomorrow I am going back to my home town ..... I usually come thailand but this time specially this hotel is very good .... the staff specially MR.AN AND MS. SHALLY. ....... next time when I come I want to see faces of both ...... thanks to novotel complete...

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Helpful?
Thank kavita n
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear kavita Really appreciate your fantastic review here on Tripadvisor. Khun An and Khun Shelly have both had huge smiles over their faces once I showed them your comment. I am very pleased to read that we have made your stay so memorable. We certainly hope to welcome you back on your next trip to Bangkok. Kind regards Jean Pascal...

Mumbai, Maharashtra, India
Reviewed 9 June 2015

I have stayed at this property over a dozen times, with a few more upcoming stays in the near future. I choose this hotel over others due to its spacious, comfortable, clean and well maintained rooms, as well as the warm welcome always extended to me by the staff. Ratri (Trina) and Nuch at front desk are extremely helpful, gracious...

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Helpful?
Thank Jay S
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Jay Wow! I am most humbled by your kind words and will make sure Khun Ratri and Khun Nuch receive the recognition they deserve. It is comments such as yours who remind us why we all have chosen this path - making our guests happy. We are all already looking forward to welcoming you back! Kind regards Jean Pascal...

Pasir Ris, null, Singapore
Reviewed 9 June 2015 via mobile

I had to agree to this hotel as i was travelling with a friend who had booked it first. You would notice from my reviews that i simply enjoy Novotel Platinum. Anyways, the hotel definitely measured up to its brand name. The room was clean, promptly turn out and the level of service was commendable. I initially requested for a...

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Helpful?
Thank Addie S
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Addie I am very pleased with your review and thank you for taking your time! Great that we have been able to convince your of our value for money offering. It is absolutely true that depending on your plans in Bangkok, we might be perfectly located for you or completely wrong. We are close to major tourist attractions such...

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Staying in Silom

Neighbourhood Profile
Silom
Despite the lack of any major tourist attractions, this lively neighborhood is a favorite of many. Whether it's the (somewhat naughty) nightlife of Soi Patpong, the various handicraft night markets or the plethora of dining options that tickle your fancy, a night out in Silom is a must on every itinerary. It's worth a stop during daytime, too: join office workers on a quest to tasty street food during lunch and shop at Silom Complex for a great mix of Thai and international stores. After a day of strolling around the congested sidewalks, a visit to Silom's Lumphini Park, Bangkok's answer to NYC's Central Park, is a welcome change of scenery.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Whether your trip to Bangkok is for business or leisure, Novotel Bangkok Fenix Silom puts you right where you want to be. Ideally located in the heart of Bangkok, Silom is the original cosmopolitan district of Bangkok and remains the city's best blend of old and new. From ancient temples, to corporate headquarters, to the hottest clubs - Silom has it all. Novotel Bangkok Fenix Silom is between two BTS Sky Train stations, Taksin and Surasak. Likewise nearby the hotel is Sathorn Pier where you can catch a Chao Phraya express boat for exploring historical sites such as Rattanakosin Island and the Old City. Along with 216 guest rooms and suites, Novotel Bangkok Fenix Silom offers facilities and amenities including: The SQUARE all-day-dining restaurant, lobby venue STONE Bar, outdoor swimming pool, fitness centre, sauna room, 24-hour room service and free Wi-Fi internet. ... more   less 

Additional Information about Novotel Bangkok Fenix Silom

Address: 320 Silom Road,Bangrak | Suriyawong, Bangrak Bangkok, Bangkok 10500, Thailand
Region: Thailand > Bangkok > Silom
Price Range: $73 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Fenix Silom 4*
Number of rooms: 216
Reservation Options:
TripAdvisor is proud to partner with HotelTravel.com, Travelocity, Booking.com, ACCOR, Orbitz, Odigeo, Priceline, Hotels.com and Jetsetter so you can book your Novotel Bangkok Fenix Silom reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Bangkok Fenix Silom Hotel Bangkok
Hotel Style:
#104 Luxury Hotel in Bangkok
#117 Business Hotel in Bangkok
#149 Romantic Hotel in Bangkok
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Bangkok Fenix Silom staff and other travellers.
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new jersey
24 days ago

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Questions? Get answers from Novotel Bangkok Fenix Silom staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“River view rooms are great, and obviously the higher the floor, the better view you will get.”
 of 5 bubbles rosenburger, 9 Dec 2016 | Read review
“Far away from Elevators is quietest”
 of 5 bubbles chrisflorida2016, 8 Dec 2016 | Read review
“Higher floors have excellent views of the city.”
 of 5 bubbles tiki2882, 7 Dec 2016 | Read review
“High floor with great view of the city”
 of 5 bubbles ofergal1131, 3 Dec 2016 | Read review
“Higher floor have the best view”
 of 5 bubbles Martha394, 30 Nov 2016 | Read review
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