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Citrus Sukhumvit 13 by Compass Hospitality

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562 Reviews from our TripAdvisor Community

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There are newer reviews for Citrus Sukhumvit 13 by Compass Hospitality
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Showing 443: English reviews
Neutral Bay
Reviewed 20 February 2017

This is truly the worst hotel experience I have had in many years of staying and living in Bangkok. On check in I was given a room that smelled of smoking even though it is a non-smoking hotel. The door was wide open when I got to the room, clearly to try and disperse the smell. I told the desk...

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Helpful?
Thank Paul M
Navin K, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this review

Dear valued guest, First of all thank you very much for stay with us and your feedback is essential in our continuous efforts to improve our service. We are disappointed to hear that your recent stay was not up to expectations and we would like to extend our most sincerely apologies for this frustration. the period of your stay was...

Bangkok
Reviewed 8 February 2017

Stayed for one night because I had some business down the road. Chose this hotel because of price, location and reviews. Check-in was fine. I had to wait 30 mins until my room was ready because I had arrived before the check-in time, so had no complaints. Waited in the cute lobby and used the wi-fi until my room was...

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Helpful?
Thank Thaiowl
Navin K, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this review

Dear valued guest, Thank you for stay with us during Bangkok trip. we appreciate your review on TripAdvisor. we do hope to have the pleasure of welcoming you back again in the future, please be assured that we value your feedback and we will look into the details. The team look forward to serving you again in the future. Best...

Vienna
Reviewed 5 February 2017 via mobile

We have Chosen it because it is close to Soi 11 but quite. Nice Rooms And good breakfast. We can definitely recommend it. The Point to 5 we are Not giving is because it Could be better maintained. Our Showerhead was Not fixable And the showerdoor scratched on the ground And was hard to Open. But its a Nice Place.

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Helpful?
Thank saschafrister
Navin K, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this review

Dear valued guest, Thank you for stay with us and providing this review on TripAdvisor. we're delighted to have your stay with us and hope you would have a wonderful experience in Bangkok. We look forward to the pleasure of opportunity to welcome you back again in the near future. Best regards, Navin K.N General Manager

Bangkok, Thailand
Reviewed 30 January 2017 via mobile

Very bad management. Have to wait bed sheets!!!!! Late check in 2 hours. Staff is alone . Try to solve the multiple problems with guests. Ask for king size bed , of course they give us twin ....,no more Compass hotels

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Helpful?
Thank nanoleelo
Navin K, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this review

Dear valued guest, Thank you for your open and candid feedback. We are very disturbed to learn about your stay and sincerely apologize. We request your understanding and would like to assure you that this visit does not reflect on our usual guest experience at our hotel and other sister properties. We would be delighted to engage and speak to...

London, United Kingdom
Reviewed 20 January 2017

fantastic small hotel, includes an ok breakfast, nice rooftop pool with bar service great staff very helpful, especially the front door staff/bellman/ concierge amazing very friendly people the bellamn went out of his way to organise and help me with lots of things

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Helpful?
Thank prinmegig04
Navin K, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this review

Dear valued guest, Thank you for your feedback after stay with us, we appreciate your stay. We are delighted to hear that you enjoy our team service. we're looking forward to welcome your return. Best regards, Navin K.N General Manager

Kantharawichai, Thailand
Reviewed 19 January 2017 via mobile

I've stayed at this hotel before it is really close to VFS visa application centre in the Trendy Building. A little disappointing this time..I had booked 2 rooms 1 for myself and wife 1 for my teenage daughter their allocation of rooms were 1 on the 7th floor 1 on the 3rd floor I objected (nicely) to this wanting my...

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Helpful?
Thank khlm62
Navin K, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this review

Dear valued guest, First of all, thank you for stay with us during Bangkok Trip. We very much regret to hear that the team could not accommodate the same floor due to fully booked hotel. Service team was shared this review to find out solution in the future and make sure this incident would not happen again. Please accept our...

Reviewed 18 January 2017 via mobile

Nice clean hotel, very friendly staff and helpful, good location.. near to Terminal 21 where there is a awesome food court and they are cheap and many variety. Close to BTS. All within 10 minutes walking distance. Will definitely go back again!

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Helpful?
Thank Lee T
Navin K, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this review

Dear valued guest, Thank you for wonderful review to let us know how enjoy you were with us. we are happy to hear that you enjoy the location close to shopping malls and BTS in walking distance. The team would love to welcome you back again in the near future. Best regards, Navin K.N General Manager

kuala lumpur
Reviewed 17 January 2017

Cute hotel with cute lobby and rooms with excellent service. Breakfast was tasty & excellent. Location was great too a walking distance to main street and sky train. Tuk-Tuk was available if requires drop off at the main road. Overall good hotel, clean rooms and great location. Will come back again.

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Helpful?
Thank AsianTravelers
Navin K, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this review

Dear valued guest, Thank you very much for your effusive review of us. we are more than happy to hear that you enjoy our excellent services, clean room, Breakfast tasty and convenient location close to tourist spots. Your review is helpful to explain people how good experience with us, The team would love to wait your return and serve you...

Reviewed 12 January 2017 via mobile

Check in is smooth, rooms are clean and spacious. Safe hotel in a good location from nana bts station around 5mins walk. Hotel tuktuk provide a free shuttle when you check out to the bts station which was handy. This was our second time staying here and will stay again when we return

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Helpful?
Thank 183clo
Navin K, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this review

Dear valued guest, Thank you for stay with us during Bangkok trip. we're glad to see this review on TripAdvisor. we noted that you enjoy the location and clean room we provide you. wish you also have a memorable experience in Bangkok too. the team look forward to the pleasure of opportunity to welcome and serve you again in the...

London, England
Reviewed 11 January 2017 via mobile

We were well looked after and enjoyed our stay. Rooms were clean and well presented. Staff were all good in service. My only suggestion would be to make the fridge a bit cooler but that's a pretty small gripe really.

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Helpful?
Thank Bamboozla
Navin K, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this review

Dear valued guest, Thank you for stay with us and give us a wonderful feedback after stay at Citrus Sukhumvit 13 We're delighted to hear from you that you enjoy our services and clean room. some comment you point out, we would look into it. we are looking forward to welcome you back again in the near future. Best regards,...

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Staying in Sukhumvit

Neighbourhood Profile
Sukhumvit
With a mix of shopping malls, hip bars and food stalls lining both sides of Thailand’s longest road, you’ll rarely encounter a dull moment along Sukhumvit. While the main road itself doesn't offer a lot in terms of entertainment, it's the adjoining 'sois' (alleys) where the magic happens. Popular spots are soi 11 for a lively night out, soi 4 for naughty nightlife and soi 21 for world-class shopping at Terminal 21. It's hard to cover everything this area has to offer in on day, so be sure to take your time. Sukhumvit is heavily congested with traffic during day and night, so getting from A to B is most convenient using the BTS Skytrain right above it.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Breakfast included
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Citrus Sukhumvit 13 is a brand-new, modern, and hip hotel in Bangkok with 79 rooms ranging from the intimate Superior Room to the more spacious Citrus Suite. Located on a quiet side street off the bustling Sukhumvit Road, Citrus 13 Bangkok holds an enviable location in the heart of one of Bangkok's most vibrant areas and near the Nana BTS station. Citrus Sukhumvit 13 always believes that our guests' satisfaction is the key to our success. We have created a package of special benefits and privileges called the "Lucky 13 Benefits" for guests who have booked the Daily Rate with breakfast of every room type. There is no minimum stay for this package.Lucky 13 offers additional complimentary benefits ex. Late check-out at 13:00 hrs and THB 113 Credit bonus for the Citrus Cafe - excluding alcoholic drinks. ... more   less 

Additional Information about Citrus Sukhumvit 13 by Compass Hospitality

Address: 22 Sukhumvit Soi 13, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Price Range: $58 - $82 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Citrus Sukhumvit 13 by Compass Hospitality 3.5*
Number of rooms: 79
Reservation Options:
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Hotel Style:
#166 Romantic Hotel in Bangkok
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Questions & Answers

Here's what travellers have asked, with answers from Citrus Sukhumvit 13 by Compass Hospitality staff and other travellers.
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Questions? Get answers from Citrus Sukhumvit 13 by Compass Hospitality staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms decent”
thehairymonkey, 21 Mar 2017 | Read review
“I had two rooms as at first I had noisy people next door both were comfortable room s Always ask for nonsmoking and quiet”
barbarasL2215ZV, 23 Feb 2017 | Read review
“Don't stay here!!!”
D8820MVpaulm, 20 Feb 2017 | Read review
“choose a suite”
prinmegig04, 20 Jan 2017 | Read review
“Get a nigh up floor”
N9856LWmichaelm, 3 Nov 2016 | Read review
5 of 5