The hotel has great location The staff is not experienced to handle a normal check in on a weekend. We had a last minute schedule change so called hotel before hand. After the initial rate quote the hotel staff backed out and said that they made a mistake while quoting. So we made a booking online and requested for interconnecting room. The check in staff who looked experienced lacked the basic courtesies. He made us wait for 45 minutes for the check in. And after 45 minutes he says can’t give both the room keys leave alone interconnecting or adjoining room. We asked for duty manager or floor manager no one came and we were again told to wait. After a lot of efforts and wastage of time he gave us one rooms key and told us to wait for other key. All this time the duty manager or senior didn’t come. I hope it reaches the senior team so that they can train their staff better. As far as rooms are concerned they are small but functional for a short stay.…
Amazing hotel in the best part of Bangkok.. Shopping a'd restaurants area. With bts connection. Breakfast buffet is a amazing and the staff is very professional. The pool with the jacuzzi is sunny and quiet so perfect place to rest from a. Busy shopping day. Thanks again I will be back
Arrived late but was welcomed to an upgraded suite. Absolutely beautiful room. Very friendly receptionist sorry I didn’t get her name. Staff were all top class . I’ll be back. Great location & this is my 4th or 5th stay.
Nice hotel in a great location on Sukhumvit Road. The staff were quite friendly. We received a free room upgrade and we were able to check in early at around noon. Breakfast on level 31 was okay. Didn't get a chance to check out the gym or the other facilities. I would probably stay here again.
My family has just returned from Thailand and we want to thank the staff of the Landwerk Hotel in Bangkok ( an excellet hotel, also for the catering offer) , and in particular a member of the staff Mr Ching ,who went the extra mile to recover and return a tablet forgotten on board the plane. Mr Ching contacted the lost and found at airport and arranged everything .The tablet returned to the hands of the owner, a nine year girl , who showed her gratitudine. An absolutely personal gesture, at the outside of specific duties. Thank you Mr Ching. Balducci family from Numana (Ancona) Italy January 2023
Stayed here for over 10 years now. Always exceptional experience, staff throughout the hotel are extremely helpful and attentive , great restaurants and has one of the best steakhouses in the city. If you enjoy keeping up on your fitness there is also a very large private gym on the property as well. Easily one of the best hotels in the area and above most of the other 5 star hotels in the area.
Amazing service and attention to details. Nice modern room and luxury amenities. We loved everything about this hotel. Very reasonable prices. We got free coffee voucher as our room was not ready in a morning- very nice touch!
Checked in at 2pm, room not ready, go away and return at 3pm Sorry room still not ready, we will upgrade your room for your inconvenience. I go away and return at 5pm. I had premier room booked and was given my key to a room I had actually paid for, a premier room no upgrade. Have been landmark many times this year so to be offered an upgrade for the inconvenience was nice, too bad the upgrade was to a normal premier room. If you offer something, deliver.
Convenient location, 5 mins walk to Nana BTS. Friendly staff who works fast and efficiently. BK, McD and Boots pharmacy were opposite. Although the buffet breakfast was same, it didn’t get tired. The lounge was spacious and food quality was better then Carlton, Novotel and Marriott McQueen. After this first time with The Landmark, I have made booking for a return trip. Kudos to the serving team at the lounge, laundry, housekeeping, reception and concierge. It was my mum’s birthday during our visit. Upon checking in, I informed the staff and she said she would send a cake to him. The cake came by the time we return to the room at 9pm. A pleasant surprise for mum :o)
Excellent hotel and facilities provided by premier club room staff on 31st floor. Special thanks to staff Fye. Parn. Pat. Nut. Wendy for making our 11 day stay so enjoyable. The hotel location is very convenient beside the sky train and nightclubs
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