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Shangri-La Hotel, Chiang Mai

Shangri-La.comUS$144*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$211*
US$144*
US$145*
US$145*
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Shangri-La Hotel, Chiang Mai
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1,929 Reviews from our TripAdvisor Community

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Showing 1,544: English reviews
Start your review of Shangri-La Hotel, Chiang Mai
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Reviewed 2 days ago NEW

First time staying in a Shangri-La resort and will not be the last. The Hotel, service, staff was 1st class. We loved the Horizon Club and the service from the staff was one of the best I have ever experienced. Wenya was our favourite she always had a smile of her face and we always looked forward to seeing her...

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Helpful?
Thank Helen T
Brussels, Belgium
Reviewed 2 days ago NEW

We had a very nice stay in this hotel. The service was almost perfect, thank you George and Wenya! The room was very good, the swimming pool refreshing and the location convenient. The club lounge is also very good. We certainly come back when we visit Chiang Mai again!

Review collected in partnership with shangri-la.com
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Helpful?
Thank Lukd
United Arab Emirates
Reviewed 4 days ago NEW

It's as if the Shangri-La group have taken every comment made by customers and created a hotel to answer them. Firstly the staff are outstanding, to name a few: Dear, Bow, Fei and Kath in the Horizon lounge, Thanda in F&B, Joe in housekeeping, and the names I have forgotten! The facilities are fabulous, a wonderfully large pool for a...

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Helpful?
1Thank coachles
Alexandria, Virginia
Reviewed 5 days ago NEW

For a Shangri-La, I expected much better poolside service, conceirge help, and overall impressiveness. I was a bit disappointed. I won't recommend this hotel to anyone as I'm sure there are better ones in the area that don't cost as much. The bartender by the pool often seemed annoyed and drinks weren't made very well. The conceirge didn't speak excellent...

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Helpful?
Thank NicoleBR-Traveler
Reviewed 2 weeks ago via mobile

George in the Horizon Club lounge was wonderful, taking excellent care of us with local recommendations as well as making reservations for us at the Shangri-La in Bangkok for the next part of our holiday. He worked diligently on the reservation and even had us upgraded and provided for massages for the whole family- a wonderful way to end our...

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Helpful?
1Thank ray w
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear ray w, Thank you for taking the time to post a review of your recent stay at Shangri-La Hotel, Chiang Mai. It is my pleasure to learn that we have all succeeded in providing you an enjoyable stay, thanks to our genuine hospitality from the heart, and particularly to George, our Club Manager, whose undivided passion makes him an...

Stanley, Hong Kong
Reviewed 2 weeks ago via mobile

Afternoon Tea Buffet at The Lobby Lounge, Shangri-La Hotel, Chiang Mai - It was the third day of Songkran (Thai New Year) and my wife and I decided to stay indoors to avoid getting doused by groups of young and old (and, at times, drunk - from moonshine Thai whisky, so I was told) waiting to ambush everyone who happens...

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Helpful?
1Thank SAS820
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear SAS820, Thank you so much for taking the time to share such a comprehensive review of your stay at Shangri-La Hotel, Chiang Mai. Indeed, it is such a pleasure to read through your detailed description of the dishes displayed at the "Afternoon Tea Buffet", held every Saturday in our lobby lounge, and I am so happy that you really...

Brisbane, Australia
Reviewed 2 weeks ago via mobile

We stayed at the hotel for 3 nights as part of our honeymoon. Our room was beautifully set up for us and our housekeeper Joe was so kind and made sure our room was perfect for us when we returned. He left us lovely notes on the bed.

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Helpful?
Thank re85
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear re85, Thank you very much for sharing your recent feedback with us. I am very pleased to read that you had a wonderful stay in Shangri-La Hotel, Chiang Mai, and even more to learn that we were your resort of choice to celebrate your honeymoon. I am glad as well that you found the rooms comfortable and spacious, and...

Cardiff, United Kingdom
Reviewed 2 weeks ago via mobile

Nice hotel, good location, five minutes walk to Night Bazaar If your holiday is to eat,drink and be merry, breakfast here is Fab, Drinks and food at Shangrila-La executive lounge were worth an every penny. Staff are really helpful. Big room, nice bathroom.

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Helpful?
Thank dararat2016
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear dararat2016, Thank you so much for staying at Shangri-La Hotel, Chiang Mai and for sharing this review. It is wonderful to read how much you enjoyed your stay in our beautiful urban resort, with its comfortable rooms, its cuisine and delicious breakfast. I am also extremely pleased to note that my team welcomed you so warmly and readily assisted...

Southampton, United Kingdom
Reviewed 2 weeks ago

As you would expect from the Shangri-La group, an excellent experience. We upgraded to the 11th floor which was good. Excellent service and good food. Not cheap, but what do you expect? Good comfortable rooms with soft beds. The pool is lovely but can get very hot. The kiddies' pools is a shaded, cool retreat, but could be cleaner.

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Helpful?
Thank Peter D
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Peter D, It is always nice to receive such great reviews from our valued guests and thank you for taking the time to post it. I am pleased to learn that you thoroughly enjoyed our Horizon Lounge and the exclusive service delivered by our dedicated team, along with our beautiful tropical pool. We hope to see you back again...

Reviewed 2 weeks ago

Excellent in every way- especially the staff. We paid a little extra ( not that much when you consider we didn't need to eat out once) for the club horizon room. The drinks and "canapés" were more like a restaurant dinner buffet! absolutely gorgeous. Waited on hand and foot. The staff are the best I have experienced anywhere and I...

Review collected in partnership with shangri-la.com
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1Thank Chiddlers
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Chiddlers, Thank you for taking the time to share your feedback following your recent stay at Shangri-La Hotel, Chiang Mai. It is wonderful to read such great review about your appreciation for our exclusive service offered at the Club Lounge with our dedicated team, who join me in thanking you for your generous commendations. We look forward to welcoming...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located on Chang Klan Road, the Shangri-La Hotel, Chiang Mai is within easy walking distance of the city's famous Night Bazaar. Situated in a lush garden setting, the hotel is just a 10 minute drive from Chiang Mai International Airport. It also enjoys close proximity to fascinating museums, cultural centers, and Chiang Mai's numerous temples, shops and boutiques. ... more   less 

Additional Information about Shangri-La Hotel, Chiang Mai

Address: 89/8 Chang Klan Road, Chiang Mai 50100, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Price Range: $199 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Chiang Mai 5*
Number of rooms: 281
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Shangri-La Hotels and Resorts, Expedia, Hotwire, Travelocity, Agoda, Priceline, Cancelon, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Shangri-La Hotel, Chiang Mai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Chiang Mai
Chiang Mai Shangri La
Hotel Style:
#4 Business Hotel in Chiang Mai
#10 Spa Hotel in Chiang Mai
#11 Family Hotel in Chiang Mai
#13 Romantic Hotel in Chiang Mai
#13 Luxury Hotel in Chiang Mai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Chiang Mai staff and other travellers.
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Questions? Get answers from Shangri-La Hotel, Chiang Mai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for an up-grade or a room with a view.”
K187XVhelent, 29 Apr 2017 | Read review
“Rooms overlooking the pool are fabulous.”
coachles, 27 Apr 2017 | Read review
“Request a free upgrade”
NicoleBR-Traveler, 26 Apr 2017 | Read review
“Take the club floor upgrade”
KmlMf, 19 Mar 2017 | Read review
“Ask for the mountain view”
Palistingirl, 19 Mar 2017 | Read review
5 of 5
Shangri-La.com
US$144* /night
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Booking.comUS$145
Hotels.comUS$145
TripAdvisorUS$143
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Prices are for 1 room, 2 adults
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