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LK The Empress

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#45 of 441 Hotels in Pattaya
Certificate of Excellence
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1 room 2 adults 0 children
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LK The Empress
LK The Empress
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494 Reviews from our TripAdvisor Community

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Showing 343: English reviews
Reviewed 4 weeks ago via mobile

The hotel is located at the center of the city close to the beach very close to the Walking Street. We arrived and they told us this is the last room available we got in and we could not breathe from very bad mold smell!!! we are asked to replace the room and they were out of rooms available we...

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Helpful?
Thank Pazben
LK_Management_Team, customer service at LK The Empress, responded to this review

Dear Pazben Thank you for your review providing feedback of your stay. We appreciate your comments and suggestions. By telling us what you don't like and needs to be improved , you are helping us deliver great customer service to our other guests in the future. Once again we are sincerely apologies for not having delivered a perfect experience for...

Gold Coast
Reviewed 13 February 2017

Ornate decor creates a sense of opulence, with high ceilings, beautiful tiled floors and bathrooms. All in all a clean spacious hotel. Buffet breakfasts include vast array of cuisines to start your day ranging from usual fresh tropical fruits, eggs, coffee and tea as well as many Asian favourites to choose from. Indoor/outdoor dining available throughout the day. Excellent roof...

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Helpful?
Thank Aija B
LK_Management_Team, customer service at LK The Empress, responded to this review

Dear Aija B Thank you for sharing your experience to our fellow TripAdvisor members. We appreciate your recommendation of LK The Empress as a great hotel to stay for guests visiting Pattaya. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We thrive on the satisfaction of our guests and are proud to...

Worcester, United Kingdom
Reviewed 12 February 2017 via mobile

If you get a good rate then this is worth staying. Location is good and central. Other than that not much else positive to say. Extremely rude cashier at reception spoke to me like dirt - how can you have staff like that on reception??? What training did you give??? (and no it was not a cultural misunderstanding... most Thai...

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Helpful?
Thank Abujamin
LK_Management_Team, customer service at LK The Empress, responded to this review

Dear Abujamin Thank you very much for staying with us and many thanks for taking the time to review your experiences with us on Trip Advisor. Although hearing negative feedback is never pleasant, your comments are important to the success of our organization, we truly apologize that we failed to service during your visit, about our service with receptions staff...

Reviewed 8 February 2017

Let me start this by saying that there wasn't anything terrible about the LK Empress. The lobby was nice, the breakfast looked decent, and the rooms were a decent sized. However, at the price point they were charging, the hotel had a couple of glaring deficiencies. First, the elevators were terrible. You would get on, push the appropriate floor, sit...

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Helpful?
Thank Andrew M
LK_Management_Team, customer service at LK The Empress, responded to this review

Dear Andrew M Thank you very much for staying with us and many thanks for taking the time to review your experiences with us on Trip Advisor. Although hearing negative feedback is never pleasant, your comments are important to the success of our organization, we truly apologize that we failed to service during your visit, about our service we have...

Glasgow, United Kingdom
Reviewed 7 February 2017

Just back from LK The Empress. Positives: Great location (near beach, walking street and shops/ food courts), friendly staff, comfy bed, nice shower, nice food, Breakfast adequate, price was ok (£954 for 14 nights) plus late check out (approx £40), sheets cleaned daily, decent TV channels, nice room lighting. Decent internet in room, quick check in and good check out....

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Helpful?
Thank Golfmadeasy72
LK_Management_Team, customer service at LK The Empress, responded to this review

Dear Golfmadeasy72 Thank you for your recent stay at our hotel, it is a pleasure to read that you liked our location and room facilities, and thank you for sending us your feedback. We appreciate your comments and suggestions. By telling us what you don't like and needs to be improved , you are helping us deliver great customer service...

London, United Kingdom
Reviewed 19 January 2017 via mobile

Second time we have stayed here, hotel rooms are stunning, jacuzzi baths, lovely showers, everything you need is in the room We had balcony see view. Very good breakfast, staff lovely, nice pool too My only moan is no courtesy room, so couldn't not have a shower before our flight as we had to check out at 12 and flight...

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Helpful?
Thank Hayes1967
LK_Management_Team, customer service at LK The Empress, responded to this review

Dear Hayes1967 Thank you for your review providing feedback of your stay. We appreciate your comments and suggestions. By telling us what you don't like and needs to be improved , you are helping us deliver great customer service to our other guests in the future. Best Regards , Customer Service Team

Mumbai
Reviewed 18 January 2017

very good property, nice specious rooms with good furniture and upholstery. convenient location, good staff and good service. only problem is hot/cold water in bath room. It suddenly get hot and cold,

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Helpful?
Thank surenmehta
LK_Management_Team, customer service at LK The Empress, responded to this review

Dear surenmehta Thank you very much for choosing to stay at LK The Empress Pattaya and for the time that you have taken to write a review. It is always a great pleasure to receive such positive comments. Your compliments have been shared with the team and we look forward to the next pleasant opportunity of welcoming you back. With...

Reviewed 12 January 2017 via mobile

Actual rating is actually a 2.5/5. (I give my ratings on an expectation vs reality basis. If the reality exceeds my expectations, I award a good rating. See my review on how a basic mountainous lodge Laban Rata could garner a 4-star rating from me.) Let me share the pros and cons. Pros: Good location, opposite the seafront. (Then again,...

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Helpful?
Thank mrdeepee
LK_Management_Team, customer service at LK The Empress, responded to this review

Dear mrdeepee Thank you very much for choosing LK The Empress for your visit to Pattaya and thank you for the feedback. It is a great honor to get a comment like yours. We were very happy and feel inspired from you. We thrive on the satisfaction of our guests and are proud to receive your kind remarks about all...

Reviewed 5 January 2017

The location of this hotel is great. The hotel is just across the road from the Pattaya Beach and its rooms offer a good view of the beach as well. It is a 10-minute walk from Walking Street. The hotel is quite beautiful and clean. We had a jacuzzi sea-view room. The rooms are well done up and very impressive....

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Helpful?
Thank Varun M
LK_Management_Team, customer service at LK The Empress, responded to this review

Dear Varun M Thank you very much for staying with us and many thanks for taking the time to review your experiences with us on Trip Advisor. We are especially delighted that you were impressed with our hotel location, decorate and facilities in the room. Although hearing negative feedback is never pleasant, your comments are important to the success of...

Glasgow, United Kingdom
Reviewed 29 December 2016 via mobile

Of all the hotels I have stayed in the staff here make little effort to smile at customers and treat them in the typical Thai manner of polite friendliness I have become accustomed to. For this reason I would spend my hard earned cash in the numerous other hotels that employ staff that actually care about giving great customer service....

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1Thank Saf1983
LK_Management_Team, customer service at LK The Empress, responded to this review

Dear Saf1983 Thank you very much for staying with us and many thanks for taking the time to review your experiences with us on Trip Advisor. Although hearing negative feedback is never pleasant, your comments are important to the success of our organization, we truly apologize that we failed to service during your visit, about our service we have taken...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
LK The Empress Restaurant
LK The Empress Restaurant
Cuisines: Asian, Thai, European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Room Service
  • Free Parking
  • Airport Transportation
  • Laundry Service

Additional Information about LK The Empress

Address: 240/1 M.10 Soi.12, Pattaya Beach Rd, Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Price Range: $77 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — LK The Empress 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Lk The Empress Hotel Pattaya
Hotel Style:
#36 Luxury Hotel in Pattaya
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Questions & Answers

Here's what travellers have asked, with answers from LK The Empress staff and other travellers.
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Questions? Get answers from LK The Empress staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can try for non-smoking room...... good luck !”
 of 5 bubbles 408iana, 20 Mar 2017 | Read review
“Higher floor that doesn't face the street”
 of 5 bubbles nkahootsn, 11 Mar 2017 | Read review
“My standard room was absolutely great, although you will need to pay extra if you want a good view. For me, no problem.”
 of 5 bubbles 19AB58, 20 Feb 2017 | Read review
“Beautiful views over bayside from many hotel balconies. Rooms closer to road may be noisier. Quieter rooms do not have bay views.”
 of 5 bubbles 170aijab, 13 Feb 2017 | Read review
“Top floor are the newer rooms.”
 of 5 bubbles Golfmadeasy72, 7 Feb 2017 | Read review
5 of 5