The Sanctuary Resort Pattaya, BW Signature Collection

The Sanctuary Resort Pattaya, BW Signature Collection

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Avg. C$84 /night, 2/19 - 2/20
C$111
per night
C$93
per night
C$75
per night

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About

#15 of 597 hotels in Pattaya
4.2 of 5 bubbles
Location
4.4 of 5 bubbles
Rooms
4.3 of 5 bubbles
Value
4.4 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.5 of 5 bubbles
Sleep Quality
All 164 rooms represent the popular modern yet elegant style of international boutique hotels. Each of our rooms with their simple, fresh, and warm style, and welcoming colours meet the latest city design and comfort standards. The stylish interiors of our rooms are completed by LCD television, high-speed wireless internet connection and sea views. Most of our rooms are equipped with king-size double beds. All rooms are non-smoking. The hotel offers a rich international buffet breakfast with hot & cold food selection. The hotel’s Lounge Café & Drink Bar provides a perfect place for chilling during the day, where guests can enjoy a great selection of coffee, tea, cocktails, and other beverages. The Sanctuary’s motto “Come in as Guests. Leave as Family.” expresses the desire of the team to make guests feel like at home away from home as much as possible by taking care of them. lounging poolside. There’s an all-day dining restaurant offering a Thai-inspired menu and international flavours, a bakery and coffee shop, and a casual Italian restaurant. A complimentary shuttle service connects to the centre of Pattaya. Airport transfers can be arranged.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Kids pool
Shuttle bus service
Car park
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Residential Neighbourhood
Modern
Languages Spoken
English, Thai

Location

352/430 M. 12 Phratamnak Road, Pattaya 20150 Thailand
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 58 out of 100
58
Utapao Airport
30.6 km
See all flights
Bangkok Intl Airport
86.8 km
See all flights
4.5
4.5 of 5 bubbles1,150 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Sanctuary Resort Pattaya, BW Signature Collection, is celebrated for its sumptuous amenities that include a rooftop pool with breathtaking views and a novel aquarium dining experience. Nestled close to the beach, it offers guests a tranquil retreat with a nature-inspired zen atmosphere. Visitors are impressed by the hotel's meticulous cleanliness and spacious rooms that boast modern amenities and sea views. The staff's professionalism and attentiveness are frequently commended, enhancing the hotel's reputation for providing great value and a memorable stay.
Location
Convenient
Atmosphere
Tranquil
Rooms
Spacious
Value
Superb
Cleanliness
Spotless
Service
Attentive
Amenities
Luxurious

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Detailed Reviews
Tammy S wrote a review Nov 2024
+1
5.0 of 5 bubbles
Unique Dining with Sharks Experience! Stayed at The Sanctuary Resort Pattaya, BW Signature Collection—a stylish, ocean-themed resort with a stunning aquarium! Located near Pratumnak Hill and Yin Yom Beach, this resort offers a relaxed vibe, a rooftop with panoramic ocean views, and an incredible pool perfect for sunset.

📌 Location: While not directly beachfront, it’s just a quick 1–2 minute walk across the road to the beach.

Lobby Vibes: Feels like you’re underwater! A glass elevator and stunning lighting bring a jellyfish-and-coral vibe.

Rooftop: The hotel connects at the rooftop with a pool and gorgeous sea views, ideal for watching the sunset.

Highlight: Dine among sharks at The Oceana Restaurant—Pattaya’s only dining spot with a large aquarium! The all-day dining menu has Thai and fusion dishes. Highly recommend the spicy Thai-style larb pizza!

Facilities: Enjoy the gym, rooftop pool with sea views, and the Aquario Rooftop Pool Bar for drinks at sunset—perfect for relaxing or capturing beautiful photos.

We stayed in the Premium Junior Suite with a private sea-view balcony. Spacious with separate living room, bathtub, and thoughtful touches like coffee capsules and QR-code room service.

Breakfast is a buffet-style at The Oceana Restaurant with multiple stations—lots of choices and flavors.

If you’re looking for a unique stay with a shark-dining experience and beautiful views in Pattaya, The Sanctuary Resort Pattaya is a good choice.
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Date of stay: October 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Sanctuary Resort Pattaya BW Signature Collection, Marketing at The Sanctuary Resort Pattaya, BW Signature Collection
Responded Nov 8, 2024
Dear Tammys , Thank you so much for your detailed feedback. On behalf of the team, we appreciate you taking the time to post your comments and are very happy you enjoyed so many aspects of your stay with us. We will be even happier to welcome you back again very soon! Kind regards, Palita Khumngern Room Manager The Sanctuary Resort Pattaya, BW Signature Collection
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Narak R wrote a review Nov 2023
Hotel's Favourite
5.0 of 5 bubbles
Best Value. Stunning View. Excellent Service. I stayed there during company event and seminar. Feel really warm welcome. F&B staff pay attention to guest preferences. Deliver impressive service. Hotel lobby has tank of small aquarium. Exceptional design. Very clean. Just 50 meters to beach. Near 7-11, nice cafe name Sands cafe. Great choice for thia hotel.
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Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: If you find best value, classy choice of stay...choose here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Sanctuary Resort Pattaya BW Signature Collection, Marketing at The Sanctuary Resort Pattaya, BW Signature Collection
Responded Sep 12, 2024
Dear Khun Narak, Thank you very much for your positive review, the team and I look forward to welcoming you back in due time for another relaxing and rewarding stay. We look forward to welcoming you back! Kind regards, Palita Khumngern Front Office Manager The Sanctuary Resort Pattaya, BW Signature Collection
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
These reviews are machine translated from their original language. Show machine translations?
Xiaoling H wrote a review Aug 2024
5.0 of 5 bubbles
Location and environment: The hotel's location is excellent, convenient transportation, comfortable surroundings, full facilities, clean rooms, comfortable stay. ‌1
Services and Facilities: The reception is warm and attentive, the rooms are cleaned very timely and efficient, the staff are dedicated, can handle problems in a timely manner, put themselves in the shoes of the guests. ‌2
Value for money: moderate price, accommodation sanitation is much better than the same-priced express hotel, standard service attitude, Recommendation.
Details and Experience: The hotel facilities are complete, advanced equipment, such as high-speed Internet access, smart TV, air purifier, etc., for convenience and comfort. ‌3
Personalized service: Hotel staff can provide personalized service according to guests' needs and preferences, such as preparing favorite drinks, adjusting room temperature, etc., to make guests feel at home. ‌4
Hygiene and safety: Rooms and public areas are maintained to a high standard of cleanliness, with professional cleaning equipment such as steam cleaners and UV disinfection lamps provided to ensure hygiene standards and safety quality.
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Automatically translated
Date of stay: August 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Good service 👍
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Memory life wrote a review Aug 2024
+1
1.0 of 5 bubbles
It was the worst birthday celebration I have ever stayed elsewhere.
GET STARTED
Come into the lobby area, what you think is the lobby is so hot, the air in the room is so hot.
The room has to wait 30 minutes to arrive.
-It's just one key card for the hot staff, which I don't think air would be a problem.
-When you arrive in your room, what you’ll find is no cold air, just a little cold breeze.
-The rooms are dirty, with red old man's socks under the bed that can be seen from the living room, balcony, and door border.
- inside the bathroom, the black towels are dirty since not used, the peak is handwashed soap and shower gel! Never go anywhere that dares to release a room of this size sent to the customer's hands to ask for it, wait an hour, and even the shower gel handwashed soap is not filled!
- After two hours in the room, the big problem was the air in the room, not cooler, decided to call the checker for three times, not cooler, so I felt why I came to this hotel.
The unspoilt word is, it's the same hotel, the same system, which room is the same!! So does it mean the hotel is taking responsibility on its customers?
-Finally changed the room to 507, where the air is cool at normal level, but!The same problem happened in the new shower gel room, no bottled shampoo, no handwashed soap! and under the sofa table, a large bottle of alcohol, a couch, many old people's tisser, showcasing the luxury of housekeeping.
Not enough, the balcony is as dusty as always, the walk back into blackfoot.
Finally, there are no apologies or representations from any Management representations of dishonesty in solving a problem.This level of hotel has a Management that pays days without solving problems with loyal guests.
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Automatically translated
Date of stay: August 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: อย่ามาที่นี่!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonathan P wrote a review Jul 2024
+1
5.0 of 5 bubbles
Amazing staff. Amazing accommodations. Out of this world rooftop pool. Peaceful and relaxing atmosphere with all the fish tanks and lounges to read relax or talk amongst friends. Thank you so much. It was in a excellent and peaceful location near a 7/11 and walking distance to beach and an entire block of restaurants and bars street foods to explore. Will definitely book again next time I come.
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Date of stay: July 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Book in advance to guarantee room rate and definitely if on the fence about how much time book...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Sanctuary Resort Pattaya BW Signature Collection, Marketing at The Sanctuary Resort Pattaya, BW Signature Collection
Responded Jul 30, 2024
Dear Jonathan , Thank you so much for your detailed feedback. On behalf of the team we appreciate you taking the time to post your comments and are very happy you enjoyed so many aspects of your stay with us. We will be even happier to welcome you back again very soon! Please feel welcome to contact me if I can assist in any way for your next booking, we will ensure your next experience out-rivals your last. Kind regards, Palita Khumngern Front Office Manager The Sanctuary Resort Pattaya, BW Signature Collection
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fufl88 wrote a review Aug 2024
Dachau, Germany
5.0 of 5 bubbles
The hotel is dignified and furnished to a high standard by local standards, but at the same time looks quite modern. The rooms are all very spacious but not all have the same view. I highly recommend partial sea view or ocean view. The hotel offers everything you need to feel comfortable, whether for business or pleasure: Pool, bar, room service, breakfast etc pp.
But 2 aspects stand out: on the one hand it is the location. Quiet location, good area, everything necessary such as beach, bars, restaurants, markets within walking distance and everything else in 5-10 minutes drive. M.E. Pratumnak Soi 5 is by far the best location in the entire region.
On the other hand, the staff is convincing. Good English throughout, friendly and attentive, so you quickly feel welcome and at home. A special thanks goes to Jongrak, who fulfilled all our wishes with a great deal of self-evidentness and contributed with her warm manner and infectious smile to an unforgettable stay for us.
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Automatically translated
Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shaquille wrote a review Sep 2022
England, United Kingdom
5.0 of 5 bubbles
The Sanctuary Hotel is located in the quieter area of Jomtien in Pattaya - where it is close to the beach and perfect if you want to relax after spending time in the hustle/bustle of central Pattaya.

I must admit upon arrival, the initial room allocated to myself was not up to my standards, and having brought this to the attention of the duty manager Suebsak - he instantly made himself available to address my concerns and provided a range of resolutions to which I would expect from a 5 star hotel (but sometimes do not receive!), which I gladly accepted.

The hotel itself is very clean and spacious - with the rooftop area being a particular standout.

All in all I really enjoyed my 5 nights relaxing at this hotel and would recommend this to solos, couples and families who wish to just unwind.

I would add the all the hotel staff from the porter, receptionists, cleaners and room maintenance where all really polite and helpful, and would like to provide a special mention to Suebsak who personally assist myself and is an asset to the hotel.
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Date of stay: September 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: The 8th floor partial sea view rooms where nice and quiet with easy access to rooftop area
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manumanu T wrote a review Jun 2024
Madison, Wisconsin
4.0 of 5 bubbles
This was only a one night stay. I had some points left over on my BW account and I was pleasantly surprised to encounter this property for only 8000 points per nite. We had 2 rooms. To sum up my stay, this property makes the BW in Paris au trocadero where we stayed at last year a "Roadside Motel" in comparison.

Service was overall excellent. From the people who get your luggage to reception, housekeeping, bartenders, etc. We were offered late check out as well as a welcome drink and a drink at the bar. Breakfast was not included in our reservation and we ate somewhere else. I don't know how much it cost.

The rooms were spacious and had all the basics that were needed. The pictures on the website are pretty similar to what you see in the hotel and what other guests have uploaded.

The one thing I did not like was that the security deposit for the rooms, had to be paid in cash. They did not accept credit cards for the security deposit. They did give it back at the end of the stay.
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Sanctuary Resort Pattaya BW Signature Collection, Marketing at The Sanctuary Resort Pattaya, BW Signature Collection
Responded Jun 28, 2024
Dear Khun Manumanut, Thank you for choosing to stay with The Sanctuary Resort Pattaya, BW Signature Collection! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Palita Khumngern Front Office Manager FOM@Sanctuarythailand.com The Sanctuary Resort Pattaya, BW Signature Collection
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sergey I wrote a review Dec 2024
5.0 of 5 bubbles
Well located hotel, nice clean rooms, courteous staff from check-in to petty wishes.
You can bet 5 stars.
Immediately upon check-in, a delicious tea is served, and a fruit plate awaits the room.
Stayed with families. I liked it all.
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Automatically translated
Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Анастасия Л wrote a review Dec 2024
Vladimir, Russia
5.0 of 5 bubbles
The location of the hotel is simply wonderful: away from the bustle of the city, yet in close proximity to the main attractions. The beaches nearby are clean and calm, which is ideal for relaxation.
The hotel rooms are spacious and comfortable, with modern amenities and beautiful views. I was pleasantly surprised by the thorough cleaning and attention to detail. The staff are very friendly and sympathetic, ready to come to the rescue at any time.
Breakfasts are varied and delicious, always fresh food. Conveniently, it is possible to order food in the room - so you can enjoy a meal on the balcony.
The hotel service is of a high standard.
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Automatically translated
Date of stay: December 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mike asked a question Feb 13
St. Petersburg, Russia2 contributions
Можно ли курить на балконе?
Chandnimatching asked a question May 2019
Pattaya, Thailand2 contributions
Do u charge for girl for night if we bring
Answer from Jonas S
Pattaya, Thailand2 contributions
There is no charge for extra guest. All extra guest must be registered in the reception with their passport or ID card, as per Thai law. Kind Regards The Management
chris-di-tour asked a question May 2018
Well, United Kingdom53 contributions131 helpful votes
Does this hotel have a club lounge and can you add club benefits to any room.
Answer from Jonas S
Pattaya, Thailand2 contributions
Dear Chris-di-tour, Thank you for your question. Our club lounge in the new building is not yet opened for service. We are giving a final touch to have it launched within this year. However, our rooftop bar and Ruffino lounge is open daily. We also have new interesting promotions during world cup in June. Should you need any further information, please contact the hotel directly. Best Regards, Centara Grand Phratamnak Pattaya
gurjap c wrote a tip Feb 16
New delhi7 contributions9 helpful votes
1.0 of 5 bubbles
"Dont stay"
Read full review
farhane O wrote a tip Feb 14
1 contribution
5.0 of 5 bubbles
"Good Jongrak "
Read full review
Roger T wrote a tip Nov 2024
3 contributions
5.0 of 5 bubbles
"No real problems getting to hotel"
Read full review
N S wrote a tip Aug 2024
New Delhi, India14 contributions
5.0 of 5 bubbles
"Ask the front desk and they will help you out"
Read full review
Kambiz A wrote a tip Aug 2024
Bangkok, Thailand43 contributions5 helpful votes
5.0 of 5 bubbles
"Take a deluxe ocean view room. You will not regret it."
Read full review
Not the right property for you?
There are more places to choose from in the Pattaya area.
PRICE RANGE
C$71 - C$132 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Sanctuary Phratamnak Hotel Pattaya (former Centara Grand Pratamnak)
LOCATION
ThailandChonburi ProvincePattaya
NUMBER OF ROOMS
164
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Sanctuary Resort Pattaya, BW Signature Collection - UPDATED 2025 Prices, Reviews & Photos

Frequently Asked Questions about The Sanctuary Resort Pattaya, BW Signature Collection
Which popular attractions are close to The Sanctuary Resort Pattaya, BW Signature Collection?
Nearby attractions include Funtasea (0.1 km), Hard 8 Saloon (0.2 km), and The Mews (0.4 km).
What are some of the property amenities at The Sanctuary Resort Pattaya, BW Signature Collection?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Sanctuary Resort Pattaya, BW Signature Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Sanctuary Resort Pattaya, BW Signature Collection?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Sanctuary Resort Pattaya, BW Signature Collection?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to The Sanctuary Resort Pattaya, BW Signature Collection?
Conveniently located restaurants include Dom Pizza, Au Bon Coin, and Kraken Lanta.
Are there opportunities to exercise at The Sanctuary Resort Pattaya, BW Signature Collection?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Sanctuary Resort Pattaya, BW Signature Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does The Sanctuary Resort Pattaya, BW Signature Collection offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Sanctuary Resort Pattaya, BW Signature Collection?
The staff speaks multiple languages, including English and Thai.
Are there any historical sites close to The Sanctuary Resort Pattaya, BW Signature Collection?
Many travellers enjoy visiting Wat Huay Yai (13.1 km).
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