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Mercure Pattaya Hotel

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#32 of 442 Hotels in Pattaya
Certificate of Excellence
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1 room 2 adults 0 children
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Mercure Pattaya Hotel
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1,200 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Pattaya Hotel
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Showing 881: English reviews
Paris, France
Reviewed 25 March 2014

I have reserved Mercure pattaya and send a mail 2 months before as it was for a big event . The hotel is in very bad condition and very noisy . At night lot of noise as there is a discotheque near the hotel and during the day there is 3 building in construction. i have reported to the front...

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Helpful?
Thank Balladin2014
Beijinger_10, General Manager at Mercure Pattaya Hotel, responded to this review

Once again Rashid, I would have expected nothing more, what is most disappointing is the fact you actually work for Accor, damaged our guest room and used aggressive and insulting actions towards our team members who had the misfortune to encounter your presence. I would never use this forum to post such a response however you are an unfortunate exception...

Nawala, , Sri Lanka
Reviewed 24 March 2014

Convenience, Comfort, Care. These three words can described best how I see Mercure Pattaya. Firstly it is right in the middle of everything. Great shopping is just a couple of minutes away as well as great food and walking street is also within walking distance though it is about 20 – 30 minute walk. I found the hotel comfortable and...

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1Thank Chrishantha-cj
Beijinger_10, General Manager at Mercure Pattaya Hotel, responded to this review

Many thanks for both kind review and loyalty! As always, we appreciate feedback of our guests and even more so from loyal returning 'friends' :) With best regards. Alex

Bkk
Reviewed 24 March 2014

Front desk staff very efficient very friendly, Check in was quick and simple. The bar staff also very good and the drink on the happy hours was superb. Swimming pool was heaven and overall service is excellent. If you want the best holiday, This is your places.

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Helpful?
Thank AKAVERIFIED
Beijinger_10, General Manager at Mercure Pattaya Hotel, responded to this review

Many thanks for your kind review, looking forward to your next visit in the very near future and best wishes a=to you and family! With best regards. Alex

Melbourne, Australia
Reviewed 16 March 2014 via mobile

Great place to rest your head, the hotel has great features like the pool and spa areas. Breakfast is a treat and well priced. We were lucky enough to receive a complimentary upgrade to a Deluxe room, which is a comftablely enough room for two guests the only negative I would say is the bathroom is a bit on the...

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Helpful?
Thank Aceforstace
Beijinger_10, General Manager at Mercure Pattaya Hotel, responded to this review

Many thanks for your kind comments Ace, good to know we are heading in the right direction :) I hope to have the opportunity to welcome you once again to Mercure Pattaya in the very near future and best wishes to you and family! Alex

Hong Kong, China
Reviewed 13 March 2014

Similarly Once again, I return to this hotel to vacation and rest, all the good things is same. Spend a day relaxing in the beautiful swimming pool in the afternoon, Evening to Pattaya downtown shopping, or go to nightclubs to spend an evening. This is very good vacation life. I will come back again!

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Terence W
Beijinger_10, General Manager at Mercure Pattaya Hotel, responded to this review

Terence, many thanks for your kind review! We look forward to welcoming you and family upon your next visit to Pattaya and best wishes Alex

Melbourne, Victoria, Australia
Reviewed 11 March 2014

This is the 4th review I've written on the Mercure, and the reason for this and why I don't stay at any other hotel is its staff of people lead by there great GM Alex! This is my home away from home, I've ready written about how great it's staff are. But it's the little things they do, my arrival...

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2Thank Justin K
Beijinger_10, General Manager at Mercure Pattaya Hotel, responded to this review

Justin, affectionately known as our 'Rock Star' :) As always, you made a lasting impression with our team - Tom, Toh, Leo, Cedric, Peter the list is endless - guests like you are now firm friends, looking forward to your next visit in July and best wishes as always to you and family in Australia! Best regards Alex

Barnsley, United Kingdom
Reviewed 11 March 2014

Thank you to Alex the Manager and staff at The Mercure Hotel, cannot speak too highly of the services and treatment our party received whilst staying at the Mercure. We could not have asked for better. Alex and the security staff could not have helped us more, and went over and above the call of duty for what could have...

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Thank dalegail
Beijinger_10, General Manager at Mercure Pattaya Hotel, responded to this review

Carole, Chris, Stuart and John from Barnsley very happy to hear from you all and thank you for kind hand written note left when you departed - very much appreciated :) We look forward to your next visit to enjoy more fish & chips, beer and pies - good old English food in the heart of paradise! Take good care...

Siem Reap, Takev, Cambodia
Reviewed 4 March 2014 via mobile

From the beginning to the end Alex make you feel at home don't hesitate to ask for him... Great location, amazing pool, comfortable room, bubbly bar friendly staff and tasty .... For 2500 tbh including breakfast for 2 I don t think you can get better in thailand... Thank you Alex for all your help profesionalism. Well done

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2Thank Jacques V
Beijinger_10, General Manager at Mercure Pattaya Hotel, responded to this review

Merci Jacques! Mercure Pattaya is your 2nd home, you are part of family here :) Best wishes as always from all of your friends, hope all is well in Cambodia and we hope to welcome and and your beautiful family in the very near future Alex

Bangkok, Thailand
Reviewed 16 February 2014

My first visit here didn't go very well ! This trip was a dream ! The room (Family Suite) was immaculate, clean, excellent aircon, hot strong shower and my girls loved the slippery slide ! Service was wonderful, from Front Desk, to pool staff and restaurant staff. Special thanks to Alex (GM) & Porn and all the others, who took...

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Helpful?
Thank PeteInAsia
Beijinger_10, General Manager at Mercure Pattaya Hotel, responded to this review

Many thanks Peter for your kind review, pleasure to welcome you and beautiful family 'home' to Mercure Pattaya! Peter, it is always pleasing to welcome guests who leave us as friends and we can look forward to enjoying a return in the very near future! With best regards on behalf of our team and I. Alex

Beijing
Reviewed 11 February 2014

Stayed in the Mercure for 10 nights (Dec. 28th - Jan. 7th ) and really enjoyed it. The buffet breakfast was nice. Maybe need to teach the egg station guy a bit more English about different ways to cook an egg. Otherwise, the food was very nice. Good selection of breads, fruit, juices, etc. Check-in was easy. No hassle and...

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Helpful?
Thank BigMike2323
mitili, General Manager at Mercure Pattaya Hotel, responded to this review

Big Mike, many thanks for your kind review and apologies for the mini-bar incident - next visit to Mercure Pattaya I will arrange reimburse the amount and ensure our team address the issues to improve our internal communication. I look forward to personally welcoming you in the very near future and best wishes! Alex

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Friendly and accommodating, Mercure Pattaya Hotel is situated right in the heart of Pattaya, only a few minutes walk from the beach and next to some of the city's best boutiques and restaurants. The hotel features 3 outstanding restaurants, day spa, large free form swimming pool, fitness centre, business centre, Le Club lounge. A choice of 247 well appointed guest rooms complete with balconies feature a blend of contemporary and modern design. Each individual room is air-conditioned and equipped with a mini bar, international satellite TV, IDD telephone, personal in-room safe and Wi-Fi internet. ... more   less 

Additional Information about Mercure Pattaya Hotel

Address: 484, Moo 10, Pattaya 2nd Road, Soi 15, Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Price Range: $65 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Pattaya Hotel 4*
Number of rooms: 247
Reservation Options:
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Also Known As:
Accor Hotel Pattaya
Mercure Pattaya
Mercure Hotel Pattaya
Hotel Style:
#15 Business Hotel in Pattaya
#21 Spa Hotel in Pattaya
#27 Luxury Hotel in Pattaya
#32 Romantic Hotel in Pattaya
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Pattaya Hotel staff and other travellers.
14 questions
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Adelaide, Australia
Melbourne, Australia

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Questions? Get answers from Mercure Pattaya Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd, floor will be better than lower”
VoraphongWar, 10 Apr 2017 | Read review
“Floor 6, waterside pool view/family room/Vip room”
r0bbiev8, 2 Apr 2017 | Read review
“We had a street view, where we could watch life go by with a wee drink on our balcony.Top floor also meant it was a lot quieter.”
JoyceSp, 4 Mar 2017 | Read review
“The rooms at the rear of the hotel overlook the pool and garden but behind that is another hotel under construction (no noise)”
TetleyPete, 2 Mar 2017 | Read review
“poolside view have a good view, opposite side view is ok (can see the sea about 1km away over rooftops).”
justincF8799BK, 13 Feb 2017 | Read review
5 of 5