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We were transferred here from Phuket Airport Overnight Hotel, as they were overbooked. Upon arrival it was really awkward, a Thai lady came to us asking for our booking, we booked online and had nothing other than an email conformation. She only wanted to know...More
I also booked with the guesthouse via thier online system, the system got the dates wrong, by booking it as march instead of feburary, I tried to contact the owner several times but continually get a dead end, I've tried unsuccessfully several times to get...More
1 Thank Nathmacca
Response from Simon_Phuket, Manager at Phuket FLY GuesthouseResponded 28 March 2012
The facts are that our booking system did not get the wrong dates - the customer booked for a specific date and we honoured their booking, holding their room throughout the night of intended stay. The customer failed to show (without advising us of this...More
Booked and paid online months in advance. Then a few days before I left home, emailed to check booking and it had been lost. Took two days for them to find the booking, by which time I had booked elsewhere. Owners were rude and disrespectful...More
2 Thank Kim S
Response from Simon_Phuket, Manager at Phuket FLY GuesthouseResponded 19 February 2012
This review is incorrect in some important details.
The booking was made and fully paid online. We initially had some problems in locating the booking and payment, (and for this delay I apologize). However, we were able to fully confirm the booking and payment to...More
Our room was very large and very clean, and it was a short walk to the beach which we hadn't planned on visiting but where we really enjoyed our last afternoon on Phuket. We were made to feel welcome when we arrived, and because we...More
Booked this hotel through Bookings.com as we had an early morning flight and it seemed the cheapest & best of what is close to the airport, although 1000baht I feel is expensive for what we got.
The guesthouse is in the middle of no where,...More
4 Thank Louise H
Response from Simon_Phuket, Manager at Phuket FLY GuesthouseResponded 7 October 2011
Can I take this opportunity to reply to the specific points raised by this guest?
The guesthouse location is clearly shown on the map that Booking.com provides in our listing. Our guesthouse is located about 1km from the international airport, and on the access road...More
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