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Novotel Ha Long Bay

Booking.comUS$70*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Novotel Ha Long Bay
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806 Reviews from our TripAdvisor Community

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Showing 597: English reviews
Vancouver, Canada
Reviewed 28 February 2015

My boyfriend and I stayed at Novotel Ha Long Bay for 3 nights. We had a balcony over looking the bay, the room was huge and the bathroom was spacious and modern. The staff was really helpful and friendly. They weren't too knowledgable about Ha Long Bay tours - where to book one, other than the over priced ones they...

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Helpful?
Thank rayna92
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear rayna92 Thank you for taking time to share your recent stay experience with us. I am happy to hear that you have truly enjoyed our room, the selection of breakfast buffet and the service from our staffs. Regarding your comment on our staffs about providing tour information to our guests will be shared with the concerning department to take...

Bradenton, Florida
Reviewed 27 February 2015

My husband and I stayed at Novotel Halong Bay for 5 nights and 6 days and it was one of the best hotels that we had ever stayed, including Ritz, Marriott, Hilton and others. The staff was so polite, helpful and responsive. (Where did they get their hotel training? All hotels should send their staff there for training.) The room...

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Helpful?
Thank Tranlinh_TA
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Tranlinh_TA We very much appreciate your comment regarding your stay at Novotel Ha Long Bay. I am delighted to hear that your stay experience was the best experience and pleasant. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Novotel Ha Long Bay in...

Indonesia
Reviewed 18 February 2015

Stayed only one night in this hotel. The interior of the room was modern and quite spacious, bed was comfortable, amenities were OK (sandals provided). However, we could not sleep well because of the noise from the water pump machine which kept going on all night. I forgot our room number, but our room was in higher level. I already...

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Helpful?
Thank Sarah L
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Sarah L Thank you for sharing your stay experience with us at Novotel Ha Long Bay. Regarding your comment on noise from the ceiling area was informed by our front office department and please accept my sincere apologize for any inconvenience you might experienced. Our engineering department is following up with the issue and we will try our best...

England
Reviewed 11 February 2015

Fine, modern Hotel where we stayed just the one night prior to our boat cruise in the bay. No complaints about anything - enjoyed some cycling in the fitness room. Bedside reading light could have been better. Whatever you do don't go to the first restaurant on the left (name escapes me but only about 100 yards or so)after turning...

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Helpful?
1Thank glen67
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear glen67 Thank you for choosing Novotel Ha Long Bay and taking time to share your experience with us. Your valuable comment will be shared with the teams that will serve as an encouragement to all of us. Regarding the light next to bed, our engineering department is aware of it and will keep up checking maintenance. Again, thank you...

Johannesburg, South Africa
Reviewed 4 February 2015 via mobile

I have just checked out of this hotel and it was a great night. I upgraded my room and it was spacious and wonderful. Staff are attentive even though their English skills need to improve although I hear I should have stayed on the boat as many other westerners do. I even went for a massage which was great however...

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Helpful?
3Thank Celeste P
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Celeste P I would like to start by thanking you to taking time to share your stay experience with us. I am glad to hear that you were satisfied with the overall provided services. Regarding your spa experience, please accept our sincere apologies if you had any inconvenience. This issue had carefully noted to Spa department to avoid future...

Auckland Region, New Zealand
Reviewed 4 February 2015

This is a very nice 4 star hotel. Rooms are well set out and clean. Beds are a little hard but that's a Vietnamese thing. The shower is great with a window you can open if you dare. A little disconcerting when on the 9th floor. Buffet breakfast was good but cereal selection limited with no museli. Staff were helpful...

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Helpful?
1Thank BigWooly
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear BigWooly Thank you for your comments from your stay with us. I am glad to hear your compliments on cleanness of room, breakfast buffet in the Square restaurant and friendliness of our staffs. Your valuable suggestion on selection of cereal will be noted by our Food and Beverage Department and will be taken into account for the next review...

Pittsburgh, Pennsylvania
Reviewed 30 January 2015

Room was simple and clean. Overall a great place. Breakfast buffet was great. Very helpful staff. Great views of Ha Long Bay. Stayed here as part of a package for Avalon Waterways South East Package Tour and glad we did. This was a good choice.

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Helpful?
1Thank Scalea05
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Scalea05 I would like to start by thanking you for spending time to share your experience with us. I am delighted to hear that your overall stay experience was enjoyable and pleasant. Your kind compliments will be shared with our teams that will serve as an encouragement to us. Thank you for staying with us and we hope to...

Amherst, Massachusetts
Reviewed 19 January 2015

After wonderful cruise in the harbor, walk through caves we drove into the city. Have to say looks we worrisome wondering what we would do tonight, but checked in to Novotel and were greeted by warm staff with refreshing tea. Room is lovely with nice view. Bed is a bit hard. Great bar with nice wines, buffet looks great, off...

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Helpful?
Thank Patricia D
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Patricia D Thank you for spending time to share your experience with us. Your compliment on great room, nice selection of wine at the bar and buffet at the Square restaurant will be shared with the concerning departments that will serve as an encouragement to all of our staffs to maintain the quality of service to all of our...

Sacramento, California
Reviewed 9 January 2015 via mobile

This is a 4 star hotel with beautiful furnishings. Our room has a great view of the bay. The bed is comfortable. The bathroom is spacious and modern. The breakfast buffet is quite nice. I had a 60 minute massage in a nice private room with its own shower. The spa is beautiful. The massage is very good, all for...

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Helpful?
Thank m0nkeysee
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear m0nkeysee I would like to start by thanking you for your stay with us at Novotel Ha Long Bay and spending your time to share your stay experience. I am delighted to read that your overall experience and services from our staffs were enjoyable and pleasant. Your compliment on Spa experience will be shared with our Spa department to...

Moscow, Russia
Reviewed 7 January 2015

Unlike some other Novotels this hotel felt more like a boutique hotel. Teak floors in the rooms and great buffet restaurant. The staff is mostly english speaking. The hotel features a spa with a gym - the massage was quite good

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Helpful?
2Thank akonopl
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear akonopl Thank you for spending time to share your feedback with us. I am glad to read that you were satisfied with our services and products from Restaurant, Spa and overall services. I will share your comments with our team for us to keep up with the good work. Thank you again for your feedback and we are looking...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Novotel Ha Long Bay is the first 4 star internationally recognised hotel in the popular region. Just three hours from Hanoi, the 225 room beachfront hotel is in close proximity to major attractions such as bay cruises and local markets. Novotel Ha Long Bay enjoys a stunning vista from all angles, and even the outdoor pool with swim up bar overlooks the idyllic bay. Great for business travel or family holidays, the hotel boasts modern interiors and great facilities including WiFi Internet. ... more   less 

Additional Information about Novotel Ha Long Bay

Address: 160 Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Region: Vietnam > Quang Ninh Province > Halong Bay
Price Range: $81 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ha Long Bay 4*
Number of rooms: 225
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Booking.com, Hotels.com, ACCOR, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your Novotel Ha Long Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Hotel Style:
#3 Spa Hotel in Halong Bay
#3 Luxury Hotel in Halong Bay
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Ha Long Bay staff and other travellers.
9 questions
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Questions? Get answers from Novotel Ha Long Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They all seemed similar”
Raquela525, 27 Apr 2017 | Read review
“best views at higher floor”
792yantot, 14 Feb 2017 | Read review
“Go to another hotel”
123JRF123, 17 Jan 2017 | Read review
“Request a room with a balcony well in advance.”
  • Halong Bay islands
MichealMacSuibhne, 20 Nov 2016 | Read review
“All rooms have fantastic views of the Bay. Ask for one with a balcony so you can take in the sites.”
347AdamK, 6 Oct 2016 | Read review
5 of 5
Booking.com
US$70* /night
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NovotelUS$71
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Prices are for 1 room, 2 adults
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