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Novotel Ha Long Bay

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772 Reviews from our TripAdvisor Community

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Showing 574: English reviews
Montreal
Reviewed 12 September 2014

Stayed one night after a memorable, spectacular cruise through the limestone islands in Halong Bay. Our room had a beautiful view that prolonged the great feeling about this outstanding setting. The room was modernly furnished quite smartly, with ample space, very clean, with smart wood flooring. The bed was firm but comfortable; bathroom well appointed with a very functional shower....

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Helpful?
1Thank thetraveldoc
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear thetraveldoc We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. First of all, thank you for taking time to share your feedback with us. I truly regret that your experience on our restaurant and the bar did not meet your expectation. Your remarks on quality of food in the restaurant and the coffee...

Canberra, Australia
Reviewed 11 September 2014

Review collected in partnership with Accorhotels.com
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Helpful?
2Thank John D
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Reviewed 6 September 2014 via mobile

it was a pleasent for us to stay in such excellent hotel with convenient location, good food, great service , friendly and helpfull staffs. The tour to the bay was amazing. We definitely will come back in the future time.

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Helpful?
2Thank tina d
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear tina d We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. I am delighted to hear that your stay experience was pleasant because of our friendly and helpful staffs with great service. We really hoped your tour was also enjoyable. Thank you for your kind comment and we will look forward your return...

Reviewed 2 September 2014

The Novotel in Ha Long Bay is absolutely brilliant, even though it is quite expensive for a hotel in Vietnam. The hotel has all the facilities you would with great and hygienic rooms. The surrounding is a different story, the are a few good restaurant that only specialise in seafood, but overal a great place to relax for a day...

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Helpful?
1Thank Vic K
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Vic K It is very happy that you enjoyed your stay and everything was satisfied. Thank you for your kind comment on our facilities and cleanness of room. Your feedback will be shared with our teams and will serve as an encouragement to all of us as we strive to continuously maintain the quality of our services. Thank you...

Hanoi, Vietnam
Reviewed 29 August 2014

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Luân N
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Taoyuan, Taiwan
Reviewed 26 August 2014

From your balcony of your room, you can see the beautiful, stunning view from one of the new world seven wonders--Ha Long Bay. The service may not yet be to meet world's standard but the view is certainly priceless. In a very short walking distance, you can reach the bay. The variety of the foods is not very wide compared...

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Helpful?
1Thank Sally L
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Sally L Thank you for choosing Novotel Ha Long Bay as your accommodation for Ha Long Bay trip. I am glad to read your comment on our room, and the food you had in our restaurant. Regarding your point on variety of food will be shared with our Food and Beverage department to improve selection of food for next...

Singapore
Reviewed 26 August 2014

Staff are extremely helpful and professional! Everything was arranged as per my request, and it was to perfection. Definitely worth every cents spent with Novotel and our only choice for hotel if back to Halong Bay again.

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Helpful?
1Thank holmiumz
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear holmiumz We very much appreciate your comment regarding your stay at the Novotel Ha Long Bay. I am glad to hear your compliment on friendliness and kindness of our staffs. Your comment will be shared with all departments which serve as an encouragement and enhancement to serve our guests in better ways. Thank you for taking time to share...

Moira, United Kingdom
Reviewed 24 August 2014

Probably the best hotel in Halong. We had Superior rooms on one of the top floors. With the curtains open you have one of the best views in the world which you can view from your bed! Very nice Asian chain hotel (Good Hotels in Asia are usually much better than Europe / US). Lots of marble / brass etc...

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Helpful?
1Thank David M
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear David M Thank you for taking time to give us your experience at the Novotel Ha Long Bay. We are glad to hear that your stay was enjoyable and pleasant with the room and the service from staffs. Regarding price for food, we spend a lot of time and effort to ensure that we meet the quality of service...

Taunton, United Kingdom
Reviewed 15 August 2014

It is such a shame that such a lovely hotel has such poor service. Hardly any of the staff speak English or even try. Lovely poor but on 8 sun beds and no towels when I got to the poor at 5pm. I ordered room service which was quick, a bit expensive but not too bad, however it was cold...

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Helpful?
2Thank Vicky E
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Vicky E We sincerely appreciate you taking the time to provide us your feedback. I am sorry that your experience did not meet your expectation; please allow me to express my sincere apologies. By hotel policy, we ask our guests to guarantee upon check-in for any incidental charge by cash or credit card. Upon your group’s check-in, our front...

Hayling Island, United Kingdom
Reviewed 11 August 2014

Lovely hotel, excellent food, friendly staff and a good location near the beach. I would have preferred a softer mattress, (although this is a matter of choice) and a sheet and blanket instead of a duvet; (this is the tropics after all!)

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Helpful?
1Thank David E
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear David E Thank you for your kind feedback regarding your stay with us. It is a pleasure to read that you were satisfied with the food from restaurant and the friendliness of staffs. Also thank you for your advice on softness of mattress and the set up of bed. I will share your feedback with the concerning department. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Novotel Ha Long Bay is the first 4 star internationally recognised hotel in the popular region. Just three hours from Hanoi, the 225 room beachfront hotel is in close proximity to major attractions such as bay cruises and local markets. Novotel Ha Long Bay enjoys a stunning vista from all angles, and even the outdoor pool with swim up bar overlooks the idyllic bay. Great for business travel or family holidays, the hotel boasts modern interiors and great facilities including WiFi Internet. ... more   less 

Additional Information about Novotel Ha Long Bay

Address: 160 Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Region: Vietnam > Quang Ninh Province > Halong Bay
Price Range: $92 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ha Long Bay 4*
Number of rooms: 225
Reservation Options:
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Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Hotel Style:
#3 Luxury Hotel in Halong Bay
#3 Spa Hotel in Halong Bay
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Ha Long Bay staff and other travellers.
5 questions
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Questions? Get answers from Novotel Ha Long Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views at higher floor”
 of 5 bubbles 792yantot, 14 Feb 2017 | Read review
“Go to another hotel”
 of 5 bubbles 123JRF123, 17 Jan 2017 | Read review
“Request a room with a balcony well in advance.”
  • Halong Bay islands
 of 5 bubbles MichealMacSuibhne, 20 Nov 2016 | Read review
“All rooms have fantastic views of the Bay. Ask for one with a balcony so you can take in the sites.”
 of 5 bubbles 347AdamK, 6 Oct 2016 | Read review
“Request view out to Halong while still available”
 of 5 bubbles mcgyver10, 26 Sep 2016 | Read review
5 of 5