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Novotel Ha Long Bay

884 reviews
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Traveller (584)
Room & Suite (209)
Dining (54)
Overview
  • Excellent33%
  • Very good45%
  • Average18%
  • Poor3%
  • Terrible1%
Travellers talk about
“ha long bay”(90 reviews)
“nice hotel”(43 reviews)
“nice pool”(19 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (884)Write a Review
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All reviewsha long baynice hotelnice poolbreakfast buffetswimming pooltour groupsother hotelshalong citystayed one nightsuperior roomsea viewwelcome drinknight marketconstruction workgreat roomamusement parkroom was large
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261 - 265 of 655 reviews
Reviewed 28 July 2015

I stayed with my family at Novotel Ha Long and I was so impreseed with their service and product. Unfortunately, our trip did not go well due to bad weather so, we had to stay here. All surrounded area was flooded and no car was...More

Thank JaydenLenaMoM
Response from gmnovotel, General Manager at Novotel Ha Long BayResponded 30 July 2015

Dear JaydenLenaMoM Thank you for taking time to share your stay experience with us. We are delighted to hear your compliment on our services and products during your stay. Also your kind feedback on our management team who arranged the transportation service for you, and...More

Reviewed 25 July 2015 via mobile

We had a lovely stay here for my birthday. The room was very clean and the pool too. However, we expected a little more from the staff. They were reluctant to give glasses of water and with a 1l bottle being 5x more expensive than...More

Thank Lesley S
Response from gmnovotel, General Manager at Novotel Ha Long BayResponded 30 July 2015

Dear Lesley S We very much appreciate you taking time to share your stay experience with us. First of all, thank you for choosing Novotel Ha Long Bay as your accommodation in Ha Long and spending your birthday with us. According to your comment on...More

Reviewed 20 July 2015

We arrived one day ahead of our booking date, the day typhoon Kujira stroke Vietnam. The front desk proposed me a room at rate 70% higher than the one I booked. Well, where else could I go with my wife, 2 kids and 6 suitcases...More

2  Thank 244erict
Response from gmnovotel, General Manager at Novotel Ha Long BayResponded 23 July 2015

Dear 244erict We very much appreciate you taking the time to provide us your feedback on recent stay with us. First of all, please allow me to express sincere apologize on any inconvenience you experienced during your stay. According to the remarks on price of...More

Reviewed 19 July 2015

Novotel is a nice and clean hotel but needs a bit of improvement. Service was good, breakfast was good with buffet style. Swimming pool was good and i think in general is a good 4 star hotel and it is what it is rated. Location...More

Thank Urufran
Response from gmnovotel, General Manager at Novotel Ha Long BayResponded 20 July 2015

Dear Urufran Thank you for taking time to share your stay experience with us. We are delighted to read your compliments on cleanliness of room and hotel, overall service from our staffs, breakfast buffet, outdoor swimming pool and the wireless internet connection. Your kind compliments...More

Reviewed 17 July 2015

Overall, I had a wonderful trip here in Novotel Ha Long Bay. Everything was amazing. It would have been better if 2 of the following had been met: (1) comb be provided in the bathroom kit. (2) more breakfast selection be present. Nonetheless, these didn't...More

2  Thank seobiekun
Response from gmnovotel, General Manager at Novotel Ha Long BayResponded 20 July 2015

Dear seobiekun Thank you for choosing Novotel Ha Long Bay as your accommodation in Ha Long. We are glad to hear that you really enjoyed your stay with us and satisfied with overall provided services from our staffs. Your kind feedback on bathroom amenities and...More

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About
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Pool
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$62 - US$89 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Halong Bay
#3 Luxury Hotel in Halong Bay
#6 Best Value Hotel in Halong Bay
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$62 - US$89 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Halong Bay
#3 Luxury Hotel in Halong Bay
#6 Best Value Hotel in Halong Bay
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (584)
Room & Suite (209)
Dining (54)
Pool & Beach (47)
Hotel & Grounds (308)
Bathroom (41)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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Dom888999
17 September 2017|
AnswerShow all 7 answers
Response from gmnovotel | Property representative |
Dear Dom888999, Thank you for your interest in our hotel as well as the Ha Long beach. Yes, the beach is within a walking distance from our hotel. The beach gate is opposite to our hotel. As Saitama mentioned, the beach was... More
1
Vote
carieykl
25 June 2017|
AnswerShow all 6 answers
Response from gmnovotel | Property representative |
Dear Carieykl, Thank you for your question and your interest in Novotel Ha Long Bay. We do provide the private transportation service from Noi Bai airport or Hanoi as well as the day tour. However, it is not permitted to... More
0
Votes
Saigonsarah
2 June 2017|
Answer
Response from gmnovotel | Property representative |
Dear value guest, Our apology for responding you late. If you from Sai Gon, it is recommended to fly to Cat Bi airport (Hai Phong City) which is around 1.5 hours transfering by car while it takes 3.5 hours or 4 hours from... More
0
Votes
Room Tips
"Best view is rooms on the bay side."
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"Rooms with Bay Views"
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"Great views! Definitely book a room with balcony to enjoy your morning coffee or watch the sunset with a..."
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"dont live here"
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