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Cinnamon Hotel

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#98 of 573 Hotels in Hanoi
Certificate of Excellence
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Cinnamon Hotel
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241 Reviews from our TripAdvisor Community

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Showing 202: English reviews
Homestead, Florida
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 days ago NEW via mobile

We had a great time in Hanoi..mostly thanks to the great, friendly staff at the Cinnamon Hotel. Mai rocks. The breakfast rocks. Went on the motorbike good tour..awesome. Did cooking class..amazing. Everyone at the hotel was helpful. It was such a pleasure that we came back to the Cinnamon after our trip to Healing Bay. Stay here!

Helpful?
Thank ykots1
Bury St Edmunds, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 week ago

Have previously visited the Cinnamon in Ho Chi Minh City and had a good idea what to expect. Which is: A comfortable, clean room, reasonable food - but most of all great personal service. Nothing is too much much trouble for the excellent staff.

Helpful?
Thank Moxycoxy
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Moxycoxy, It is a pleasure to receive your positive comments regarding your stay at Cinnamon Hotel Hanoi. We are delighted that you had a great experience with us regarding clean and comfortable room, reasonable food, great personal service. We will be sure to share your kind comments on to the team who always strive to provide the best service... More 

Glasgow, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago via mobile

We stumbled across this place having arrived in Hanoi to discover the hotel we booked couldn't take us, but they could put us up in their sister hotel (no thank you). So we asked if Cinnamon had any rooms and they confirmed they did but only for one evening. The staff at Cinnamon are lovely and very helpful. Couldn't ask... More 

Helpful?
Thank xstephaniexsx
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear xstephaniexsx, Thank you very much for choosing Cinnamon Hotel Hanoi as your accommodation in Hanoi We are really thrilled that our efforts have been recognized and appreciated. Your feedback made our day with warm compliments on rooms, staff, attentive service as well as breakfast. We hope to have another opportunity to welcome you again in the near future. Yours... More 

Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 weeks ago via mobile

The location is great - the nicer part of the old quarter. The rooms are beautiful, as is the rest of the hotel. But the mattress was too hard for me and there's much better value for money around the same area. I would not stay here again.

Helpful?
Thank Adrian H
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Adrian H, Thank you so much for taking your valued time to write a review about Cinnamon Hotel Hanoi. Thanks for your positive rating for our location, rooms and hotel motivates us a lot in keeping it up for high quality facilities and above all for great service. Regarding the mattress, we regret that that is not meet your... More 

Sydney, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

We stayed for 3 nights in total with 3 nights in between. The staff Sony and Mai were wonderful they were so helpful and caring. Nothing was too much trouble including running up and down stairs bringing me cups of the best ginger and honey tea as I was quite unwell with a cold. We could not have asked for... More 

Helpful?
Thank Robert C
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Roberta and Robert, Thank you so much for sharing your experience after your recent stay with us at Cinnamon Hotel Hanoi. We would like to express my appreciation for your recent review. It brings me great pleasure to read that our team were able to exceed your expectations (especially Mr Sony and Ms Mai) Your comment will be shared... More 

1 review
Reviewed 4 weeks ago

We were really fortunate to end up in this wonderful little hotel. Our stay was devided into two parts, so we could easily leave our stuff and then have the feeling of coming home when we returned after a week in northern Vietnam. Rooms are clean, beautiful, comfortable and the location perfect, right in the middle of the old quarters... More 

Helpful?
Thank Anna K
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Anna K, Many thanks for having taken the time to review Cinnamon Hotel Hanoi. We are delighted with your comments regarding the hotel as "Feeling at home in Hanoi", rooms are clean, beautiful, comfortable, location is perfect as well as staff is wonderful and professional. At Cinnamon Hotel, we strive to provide accommodations and services that meet and even... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Our stay at the Cinnamon Hotel totaled six nights, divided into two stays, as we began and ended our trip in Hanoi. Our first stay was on the side facing away from the old Cathedral, and the second faced it. Although the church bells were loud in our room facing the cathedral, we didn't mind but some might not be... More 

Helpful?
Thank James D
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear James D, Thank you very much for taking the time in sharing your experience on your recent visit with us. It is a pleasure to know that you enjoyed the stay and also the service of our staff that had brought to you, making your stay comfortable. We are glad to know that our efforts are recognized and appreciated.... More 

The Hague
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 October 2016 via mobile

We ended up here because we were rescheduled from our initially booked Grand Splendid Star hotel. What a Nice place to stay. Very cosy rooms with perfect beds and shower. In the heart of the Old Quarter and close to the Hoan Kiem Lake. The staff is very gently, helpful, attentive and kind. A special thanks to the receptionist Mai... More 

Helpful?
Thank Ruud J
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Ruud J, I would like to say "thank you" for the great comments. It's proud of our Cinnamon team to read your warm words on the gently, helpful, active and kind staff (Ms Mai in particular). I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks.... More 

Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 October 2016

Stayed here for two nights and the staff were so wonderful. The room was clean and very comfortable. The rooms had high ceilings and tastefully decorated as well as having both a ceiling fan and air conditioner. The towel animals on the beds and weather update each night were nice touches.

Helpful?
Thank MsMinogue
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear MsMinogue, Thank you for choosing us and sharing your wonderful experience during your stay at Cinnamon Hotel Hanoi. We appreciate your kind words regarding your recent stay with us. It is important to us that our guests enjoy their stay, and we are glad to know we met your expectations. Your compliments will be shared to our team regarding... More 

Weston-super-mare
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 October 2016 via mobile

We came to Hanoi on vacation and discovered this little gem located near the cathedral. Great service and the coconut coffee awoke the senses. So worth the effort and the few $$. I enjoyed one each day of my stay in Hanoi and can only dream of replicating one at home. Perfect!! We also tried a few of the other... More 

Helpful?
Thank Jan L
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Jan L, Thank you so much for sharing your experience after your recent stay at Cinnamon Hotel. We are very happy to learn that you loved to stay at our hotel and found us with many positive aspects regarding great location and attentive service. Especially, thanks for your appreciation on the Coconut Coffee at Mint cafe Restaurant. Why not... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Free Breakfast
  • Concierge
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Cinnamon Hotel offers comfortable hotel rooms in a prime location in the old quarter of Hanoi. The beautiful St Josephs church is nearby and Hoan Kiem lake is only a few steps away. Cinnamon hotel is nestled among quiet, tree-lined streets surrounded by good restaurants, boutique shops, and the city's favourite hangouts. ... more   less 

Additional Information about Cinnamon Hotel

Address: 26 Autrieu str | Hoan Kiem, Hanoi, Vietnam
Region: Vietnam > Hanoi
Price Range: $78 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cinnamon Hotel 3*
Number of rooms: 6
Reservation Options:
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Hotel Style:
#38 Family Hotel in Hanoi
#59 Business Hotel in Hanoi
#79 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Hotel staff and other travellers.
3 questions
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Questions? Get answers from Cinnamon Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'm sure any traveller would be happy with any of the rooms within the hotel”
 of 5 bubbles KayeandDave, 29 Jun 2016 | Read review
“Cathedral rooms are noisiest but have best views”
 of 5 bubbles YouWotMate, 18 Jun 2016 | Read review
“All the rooms were the same I think”
 of 5 bubbles SuziD452, 8 Apr 2016 | Read review
“Pay extra for a Cathedral view as it is nicer”
 of 5 bubbles Boondubs, 20 Mar 2016 | Read review
“Front rooms church view, back rooms quieter. High ceilings, long stair-flights (no elevator) staff happy to carry bags.”
 of 5 bubbles 975donaldh, 6 Mar 2016 | Read review
5 of 5
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