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Hanoi Elegance Ruby

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2,753 Reviews from our TripAdvisor Community

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Showing 2,523: English reviews
Philadelphia, Pennsylvania
Level Contributor
3 reviews
Reviewed yesterday NEW via mobile

Great location in the middle of old town. Good price. Breakfast was included, as is really fast wifi. Staff was helpful, cheerful, and friendly. The room itself is definitely on the smaller side, but had all the necessities and also provided a laptop.

Helpful?
Thank Bao N
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

My wife and I stayed at the Elegance Ruby for 10 days in November this year. From the moment we arrived in Hanoi, being picked up at the airport, to the day we left we were looked after by the wonderful staff. Our room, although quite a lot smaller than we are normally used to, was clean and well equipped... More 

Helpful?
2 Thank Jim G
Hamburg, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 days ago NEW via mobile

The Elegance Ruby Hotel is perfectly located in Hanoi's Old Town. It is definitely a wonderful place of rest right in the middle of the crazy Old Town with its never ending flood of scooters, because the noise of the street does not enter the interior. Our room was very nice and tastefully decorated with fresh flowers and fruits. The... More 

Helpful?
2 Thank JuliaHannes2016
Eastbourne, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago via mobile

Lovely small boutique hotel. Centrally Located in the old town. Good, friendly service and staff very keen to ensure all guests have a Pleasant stay. Breakfast and we had a room service evening meal and Both good. It is a central location so some city noise should be expected.

Helpful?
Thank Joanna R
Chicago
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Great people, same devotion to service as at Diamond, slightly smaller rooms, but same standards of cleanliness and service. Couldn't ask for more, except for maybe a little more elbow room. Not much they can do about that. The rooms with two doubles were a little more spacious than the single bed room, but all the same.

Helpful?
1 Thank MayorDaley
Level Contributor
3 reviews
Reviewed 1 week ago via mobile

From our airport pick up ERuby became our home, the staff our family - Sophia, Wendy, Molly, Alex, Neo and all of the others - fantastic! The junior suite is best, spacious and comfortable. Gekko around the corner is also recommended. Upstairs for good food and excellent service. Hanoi on the weekend is fun. Night markets and walking streets with... More 

Helpful?
Thank Gillian O
London, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

Our room was tiny and 2 70 year olds had to climb over each other to get into bed. Spotlessly clean and good shower. Wonderful service made up for any disadvantages. All advice was excellent and had our best meal of street food round the corner.

Helpful?
1 Thank Jane D
Level Contributor
79 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 1 week ago via mobile

Location excellent, service superb, rooms clean, roomy and comfortable and breakfast is great. Highly recommended. We had them pick us up at the airport and it worked out perfectly. Very few places take care of you like the Hanoi Elegance Ruby. Next time I'm on Hanoi, this will be my first choice.

Helpful?
2 Thank FuriousToast
Toronto
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago

This October we were able to stay at Hanoi Elegance Ruby for a second time. Our first time at the hotel one year earlier was such an amazing experience. The team was so responsive on email leading up to the trip and helped us arrange a Halong Bay tour (really awesome), airport pickup/drop-off and transportation to the train station. Right... More 

Helpful?
2 Thank KristaTyler
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

I recently went on a three week trip to Southeast Asia with four close friends. Out of all of the hotels we stayed at, including luxury stays like the JW Marriot in Phuket, staying at the Elegance Ruby was by far the best experience. As soon as we booked this trip, the staff was personally reaching out to confirm airport... More 

Helpful?
1 Thank Emily P

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 

Additional Information about Hanoi Elegance Ruby

Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Region: Vietnam > Hanoi
Price Range: $63 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi
Hotel Style:
#3 Romantic Hotel in Hanoi
#4 Family Hotel in Hanoi
#5 Business Hotel in Hanoi
#9 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hanoi Elegance Ruby staff and other travellers.
12 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Double rooms slightly larger.”
 of 5 bubbles MayorDaley, 24 Nov 2016 | Read review
“All rooms were quiet”
 of 5 bubbles janedP8247UL, 22 Nov 2016 | Read review
“Email the hotel if you have any questions! Despite the time zone differences, their responses were very prompt and well-detailed!”
 of 5 bubbles emilypS4070MX, 18 Nov 2016 | Read review
“The room is too small”
 of 5 bubbles SapaDragon, 15 Nov 2016 | Read review
“We stayed in 204 and 304 and they were beautiful”
 of 5 bubbles catherinem684, 13 Nov 2016 | Read review
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